Consumer Reviews of GOODMAN furnaces

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Date created: 2010-01-04 Name: Betty Deepe
Years owned: 2

Satisfaction Rating:
Review:
"It's -17 degrees and I have no heat--again!!"
I bought two Goodman furnaces, one for the first floor and one for the second and third floors. The top one is fine and the first one is a real dog! The flames burn about 2-3 minutes and then they cut out and the blower keeps blowing cold air for another 5-6 minutes until the flames cut back on. The thermostat is set at 85 and the house is less than 60 degrees. So far I have a new circuit board, new flame sensor and now the installer is going for a new gas valve. Do I feel duped? Yep.

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Date created: 2009-12-30 Name: T. Norton
Years owned: 1

Satisfaction Rating:
Review:
"Ms"
We built our new home last year (occupied in Aug 08) and installed both Goodman Heat and AC units but have experienced repeated problems. Service repairs have included several freon leaks and finally replacing of the coil. Total service cost to date roughly $1000, which weren't warrantied. (and yes, we shopped around for pricing). We are frugal and keep the temps low at 65 while away and 67 while at home. But, we still have outrageous electricity bills. The Goodman unit runs for 10-15 minutes, cuts off and then cuts back on in 2-3 minutes and it never gets warm. It just uses electricity. We too, wrote the Goodman Company Consumer Affairs and received a letter from their legal department stating that we signed a liability release form that they would cover $200. Their website states they pride themselves on quality and reputation. It doesn't fit with their response in my opinion. A new system shouldn't be operating like this. Why won't they stand behind their product? The cost of this unit was high and we thought we were getting a reputable product but obviously not so. After reading all the negative comments posted here, it makes me wonder if it will take a class action lawsuit to get their attention. Goodman, you obviously have a product issue.

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Date created: 2009-12-28 Name: D Muncy
Years owned: 12

Satisfaction Rating:
Review:
"poor installers great system"
I am shocked at some reviews. I have a 140 year old home and run two units. One for the living areas and one for the bedrooms. In 12 years, I have replaced the ignitors 2 times and the high pressure start up switch for the A/C on one pump. Ignitors can be bought at any shop for about 30 bucks. I clean/vacuum out the dust and oil the motor bearings as maintenance yearly. These units run great.

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Date created: 2009-12-21 Name: L. Gage
Location: Phoenix
Years owned: 2

Satisfaction Rating:
Review:
"Fan and Circuit card failed"
I have read the reviews but this unit came with the house which was new two years ago. The first year, the fan came apart (felt and sounded like it was going to come down through the ceiling!). Now, it is the second winter and the circuit card has failed. Why is this a good unit? Supposedly installed by a professional company that does a lot of business here in Phoenix.

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Date created: 2009-12-19 Name: Cathy Crutchfield
Years owned: 13

Satisfaction Rating:
Review:
"not happy"
Purchased this unit in Fall of '96. First repair came in January of 2003 on Superbowl Sunday and it cost $225 to have someone come and repair it. Furnace broke down again in the Winter of 2004. Repairs cost $354. Now, one week before Christmas of 2009, I came home to find the heater was not working and the repairman informed us that the heat exchanger is cracked and would cost around $2000 to have it repaired. I payed over $4000 to have this furnace installed. I am not at all happy with this purchase. Will never buy a Goodman heater again and would not recommend it to anyone.

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Date created: 2009-12-18 Name: Tim
Years owned: 1

Satisfaction Rating:
Review:
"Goodman GMV95 furnace"
I installed this Goodman GMV95 115k BTU furnace myself. Cost of furnace, AC coil 5 ton, Skuttle filter kit, concentric vent kit, all miscellaneous install parts PVC, fittings black pipe etc., total cost $2300.00. Removal of old unit and installation of a new one took me one weekend. Took out the permits and had fire, electric and plumbing inspectors out and passed with flying colors. Then had my HVAC contractor come out and do the first fire up. He went over a complete check list and fired it up, then he went through another check list return air temp, supply air temp, stack temp 1st stage and 2nd stage, amp draw, vent temp, thermostat settings and more. Works like a dream. I could not be happier. Can't beat the price or warranty, energy efficient, quiet and easy to install. I did my homework before I started and it paid off.

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Date created: 2009-12-16 Name: K. Walters

Satisfaction Rating:
Review:
"KWW"
We purchased a Goodman 46k, 93% unit online from a defunct HVAC company. It was a new, never installed furnace. I have installed many heating & AC units, although most of them were industrial or commercial units. Further, this unit was installed with the dual purpose of heating a remote section of the home while also serving as backup heat in the event that the primary heat source went down. (Trane 2 stage high efficient with A/C coil which I also installed) The Trane has functioned perfectly for 2 plus years. This Goodman unit worked equally well for a period of 2 weeks, then the board decided that the polarity of the power was incorrect despite the fact that nothing was changed. Detailed tests verified that polarity, voltage, & grounding were all well within specs. It seems that the board died in such a short time, a period over which there were no thunderstorms or other household electronic failures. I know enough about modern furnaces that I am well aware that the Trane could also experience a problem at any time in the future. However, my complaint with Goodman is that they advertise their great warranty then point to fine print which says they do not warrant units bought online. I can only imagine how much other fine print & loopholes exist in their warranty. I understand their concerns about idiots butchering installations but on the other hand I am also aware of people in the trade that I would never let touch my furnace. What's wrong with Goodman in exercising a little common sense by choosing to back what it sells? Goodman probably makes a usable product but do not read to much into their warranty.

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Date created: 2009-12-15 Name: Frank Gentile
Location: IL
Years owned: 6

Satisfaction Rating:
Review:
"GOODMAN FURNACE"
I moved in my home 6 years ago and replaced every thing new. We've put a Goodman furnace. I have been very unhappy with this furnace. Every year, I have to replace the ignitor because it keeps going out twice a year for the last 6 years. It cost me $79.00 every time the man comes. He installed it and can't find out what's wrong with this furnace. Maybe you can tell me? I came home tonight (I live in IL) and it's 100 outside. Tonight, I worked late and came home with no heat. I'm very upset and very unsatisfied with your product. Can you help me out? Thank you!

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Date created: 2009-12-14 Name: T. Malella
Years owned: 8

Satisfaction Rating:
Review:
"Goodman HVAC 120-5"
We have had to have the AC worked on every year. It always leaks. The original contractor sent a repair guy out twice who wanted to charge us even though it was under warranty. Then the heater went out on the coldest day in winter. The contractor came out this time and found a rat in the system because he hadn't put a grill over the vent pipe. Now, our system is leaking Carbon Monoxide that set off our alarms. We've had to use our fireplace and have been waiting 2 weeks for Goodman to send us the $140 Flue collector box. It's made out of plastic, has no seals to prevent leakage of soot, and has cracked in three places by the fan motor. There is thick black soot in the water collector. We cleaned that out but it should never have collected and backed up with that much soot.

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Date created: 2009-12-11 Name: Jim Schultz,Pendleton, IN
Years owned: 1

Satisfaction Rating:
Review:
"poor warranty,quality,service calls are on you"
2nd season. 95% efficient furnace. have had all kinds of trouble with it. parts can be warranty but the labor and truck charges will make you a poor man. have had numerous service calls ran on and off first winter, this winter controller board is out, cost me $180 to have someone service it. Junk is junk.. goodman was a big mistake... Should have gone with someone with a better product saved my self a lot of time, money and angst.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.