Consumer Reviews of GOODMAN furnaces

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Date created: 2010-02-08 Name: Teresa Loffer
Years owned: 10

Satisfaction Rating:
Review:
"Not a single year without problems!"
Three years after installation in our brand new house, our Goodman furnace needed all of the innerds replaced. Even after that, the same problem... furnace kicks on, kicks off, kicks on, kicks off. Then it shuts off completely. We wake up so cold some mornings without heat all night. I would just as soon rip the entire system out and replace it, but unfortunately I can't afford to do that. So, we're using space heaters in our 10 year old home. I've had four different teams of HVAC and they can't figure out the problem.

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Date created: 2010-02-04 Name: Freddy D.
Years owned: 14

Satisfaction Rating:
Review:
"i will always buy goodman."
My first Goodman was installed in 1986 and all I did was change filters. Never a service call. My present Goodman, a 95% efficient unit has been in use since 1996. All I have done is change filters. I never even oiled it and it also runs like a top. I have never had a more reliable piece of equipment.

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Date created: 2010-02-04 Name: Steven Cote

Satisfaction Rating:
Review:
"Best Brand Around"
You can't get a better A/C unit, period. Goodman does not advertise to the homeowner like others do which means more $ in your pocket! Make sure to get a good A/C guy to install it or you will have problems, like any other manufacturer.

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Date created: 2010-02-02 Name: T. Clement

Satisfaction Rating:
Review:
"Comfort Consultant"
Have you ever heard the saying "sounds like a broken record". Well, everyone with problems with Goodman products pay attention. If you hire "frank, the furnace guy" then you deserve what you get. 3 things to consider when purchasing any new system. 1) are they licensed & insured? 2) are they gonna pull a permit? and 3) are the installers factory certified? So before you cry the blues about your "so-called inferior products" do your homework on your contractors because any legal co. will stand behind their work and products!

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Date created: 2010-02-02 Name: Dave's Heating & Cooling
Years owned: 19

Satisfaction Rating:
Review:
"Listen people"
I have been in the heat and air business for 25 years. I started my own business about 7 years ago... I don't care if you have the most expensive piece of equipment. If it's not installed properly, it will fail prematurely... Duct sizing, purging and evacuating the line set is soooooo important to the performance of any machine with mechanical parts.

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Date created: 2010-02-01 Name: Bob Evans
Years owned: 3

Satisfaction Rating:
Review:
"Bob in Virginia"
Replaced my old Carrier unit 2 years ago with a Goodman 3.5 ton unit. Runs great. Have had no problems with it at all. When the a/c comes on, it feels like someone opened a refrigerator door and the cool air blows across your feet. My bills are a little lower but I'm a whole lot more comfortable temp wise. Would highly recommend Goodman.

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Date created: 2010-01-27 Name: Terry Atcheson
Years owned: 4

Satisfaction Rating:
Review:
"Goodman GMH95"
I purchased the gmh95 because the repair was half the amount of the furnace repair. I have seen a 15% decrease in the natural gas bill.

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Date created: 2010-01-27 Name: J Silver
Years owned: 2

Satisfaction Rating:
Review:
"The goodman furnace is bull****"
This is the second year with our Goodman (haha) so called furnace!! We call the "installer/service guy" 3 or 4 times a week. He has come out 3 times in the last 3 months, just looks at it and says he doesn't know what the problem is..... This is my second winter without heat and I'm pissed. The thing never worked even when brand new and the "service guy" is no help. What good is a warranty if you can't get the installer/service guy to honor it!!

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Date created: 2010-01-25 Name: M Wentz
Years owned: 1

Satisfaction Rating:
Review:
"works as well as it is installed"
Let me just say first off, I am not an HVAC technician. I am, however mechanically inclined. I bought a gmh95 unit off the internet last spring to replace my 6 year old fuel oil unit that tried to kill me in the middle of the night last winter by lighting my face on fire while trying to get the stubborn old beast to reset. I switched to propane with this unit for 2 reasons. 1: The price of fuel oil has skyrocketed in the last 5 years I have owned this home. 2: Natural gas is not available in the rural area I live in. That being said, I am the type of person that studies, reviews and mulls things over for months before making large purchases such as a furnace. After getting estimates from local HVAC companies ranging from 4k to 5k for the type of furnace I wanted, I decided to buy and install the furnace myself. I chose the Goodman mainly due to price. In all, I spent around 2k including rental of a propane tank and having it set, a new plenum, return air drop, gas lines, and fittings, exhaust and fresh air lines, and fittings, glue, and all the other small bits needed to do the install. I read over the installation instructions 3 or 4 times and one Saturday morning, I tore out the old unit and proceeded to install the new Goodman unit. It took me a day to do everything having the installation book to refer to with me the whole time. I installed this furnace exactly as the instruction booklet told me to. This furnace runs flawlessly. I see people on here complaining and complaining and complaining about these units. I can understand a unit here or there having a problem from the get go as nothing is ever perfect and sometimes shit just happens and you will need to bitch at your installer or the manufacturer. On the other hand, there are people installing these things themselves that don't know what the hell they are doing or they have paid an installer that doesn't know or care what the hell they are doing. Improperly sized duct work and/or units with not enough vents are going to overwork your blower motor and burn that sob out in no time at all. The same goes for all you people that are too damn lazy to change your filters on a regular basis. Improperly sized fresh air and exhaust lines on the high efficiency models are going to cause all kinds of hell with the system. Dirty oily fingers touching the new ignitor when the old one is being replaced is going to cause premature failure of the new one.(By the way...the hot surface ignitor is a common repair on all furnaces using them rather then a spark type ignition) There are two types of these hot surface ignitors also, silicone carbide and silicone nitride. The silicone nitride will last as much as twice as long as the carbide model at a bit higher cost initially. Keep an extra one around and install it yourself when the one in the furnace burns out. Its 1 screw and one wire connection to replace it usually. Lets also mention that for those of you that may have a Goodman unit that was converted to propane when installed that the pressures for it must be set with a piece of equipment called a manometer to assure proper flame so as not to soot up or otherwise prematurely wear out your heat exchanger. Do any of you that have complained about premature heat exchanger failure route your clothes dryers exhaust into the house to capture the heat and humidity? That will kill your heat exchanger in a hurry too. Or even wet stale basements can do it. Or for those of you that say "Well, I have a brand new house blah blah blah". Do you have an air exchanger in the brand new house that's built so tight that when you slam the front door the toilet flushes? All that humid air needs to be replaced or its going to eat up your heat exchanger and corrode connections etc etc etc. My point is stop blaming the unit you bought when most likely its your own damn fault or your installers. Yes, it's hard to find a contractor you can trust but damn people, you have the internet to bitch so why don't you try using it to educate yourselves a little bit before you hand some dill hole a check for 5k and think everything is going to be like Alice in Wonderland. My only regret with the unit I purchased off the internet and installed myself is that I wish I had gone with the variable speed model rather then the multispeed unit I did get. I would have liked to have had control of the stages at the thermostat which isn't possible with the multispeed unit. If I had made that decision when i bought this unit, I would have give in this unit a "very satisfied" rating rather then the "somewhat satisfied" rating I did give it.

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Date created: 2010-01-25 Name: CJ
Years owned: 2

Satisfaction Rating:
Review:
"FRUSTRATING"
The furnace is 5 years old, I bought the house 1.5 yrs ago. I have had issues with the furnace from the start. I had a serviceman out 3 days in a row now (of coarse the problems happen on the weekends). They finally got a Goodman tech on the phone today. The installers connected a hose incorrectly causing water to build up and plug the lines - making the furnace shut off or not work at all. It has been corrected - we'll see how it goes.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.