Consumer Reviews of GOODMAN furnaces

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Date created: 2010-02-19 Name: B. Johanson
Years owned: 6

Satisfaction Rating:
Review:
"ITS THE INSTALLATION!"
All the negative reviews about all these brands are from people who picked poor installers- or don't know who installed their furnaces (they bought a house with the furnace existing). Anyone who knows anything about furnaces knows that it's the installation that matters! You can buy the best piece of equipment and if it's not installed correctly, you're going to have problems. You need to do your homework on the company you are choosing to install your new furnace. Get references and call them! If you call 5 of their past customers and they've all had no problems, then chances are you won't either. Be smart and don't listen to people bashing brands! They're just mad they didn't research their installer!

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Date created: 2010-02-15 Name: R. Vance

Satisfaction Rating:
Review:
"Thinking of getting a Goodman!"
Disclaimer: I am not nor ever have been affiliated with any company or product that sells, installs or services heating or air conditioning equipment! I have read a lot of these reviews and especially the two of the AC company owner and the long dissertation on page 1 of the guy looking for the reasons how you could mess up enough on the installs to create a lot of these repeat failures. I will attempt to explain how this can happen. 1. Concerning the 5 ignitors. They are like those 150Watt long tubular hologen bulbs. If your installer touches the flat plate and gets oil from his fingers on it, it will shorten the life of the ignitor. Standard hot plate ignitors should last between 3 and 5 years. Silicon nitrite ones should last about 15 years. 2. As for the circuit boards: there can be several reasons of pre-mature or multiple failures. If a single wall P-vent was installed instead of a double wall P-vent, this can cause the compartment where the board is located to get overheated and eventually fail. Another reason is lightning or a surge on the power lines by the Electric Co. (with all the electronics now being used in furnaces and AC units both a surge protector and a lightning arrestor should be used.) 3. Fan and heat exchanger failure! If the ducts are not sized properly so that the air flow across the heat exchanger is sufficient enough to keep it from getting hotter than its designed to withstand on a consistent basis causing the metal to be stressed and crack or split at the seems. The same duct sizing can also put an undue load on the circulating fan which causes the windings in the motor to run hot which in turn causes it to burn out. One reviewer even blamed the furnace for not sending heat to the upstairs rooms. That's absurd. The furnace has little to do with the air flow to upstairs. If no air is getting there, it's the duct designs fault. Some people think you can just swap out furnaces and never have a J load or static pressure test done to determine whether the new furnace will match up with the existing ducts size. If you watch DIY's Network show, HOLMES ON HOMES and see what some so-called contractors are doing to the unsuspecting public you would understand. Ever wonder why there are so many Heating and AC companies in the phone book? Buy a van, put some lettering on the side and get a few tools of the trade and you have a Heating and AC company. With the above being said there are "Lemons" in every product out there. Can anyone say "Toyota"? The old adage: "Buyer beware" applies. Do your home work and get the knowledge to understand what questions to ask your Heating companies installer or service person. If they don't know the answers, get someone that does! One reviewer said his "service guy" had been called so many times to fix their unit that he said he didn't know what the problem was. This guy should have been fired after the second call and the problem wasn't resolved. I could go on but you should get the idea by now. Thank you!

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Date created: 2010-01-09 Name: Bill

Satisfaction Rating:
Review:
"About to go Goodman..nervous and scared"
I have a 26 year old Sears/Bryant furnace that has given us no problems as we have just moved into this home, but know time-wise I am looking at a change. Want better efficiency and to take worries of having an older furnace out of the equation. The installers are young, but work full time for a reputable HVAC company who has been in business a l-o-n-g time. I have installed a downdraft furnace myself in the past and also added a/c to an f/a furnace that had no a/c so I an not a total newbie. I have read every review here. I tend to agree that the squeaky wheel leaves the bad reviews and the happy people never look at sites like this. Here is my point: I fail to see what the installer could have possibly done to cause at east 90% of the problems quoted here. Sure, if a guy installed a wrong part then he is an idiot likely, but to the installers out there that defend Goodman will you please tell me what you could do wrong to cause repeat blower motor failures...failed heat exchangers in single digit years, sure idiot that just said kill a bad heat tube rather than repair was another idiot, but come on....failing sensors, heat exchangers, motors, multiple ignitors, etc. are difficult to install so incorrectly as to cause repeat failures. It sounds like Goodman has some quality control issues either with part suppliers, in-house testing, etc. My unit will be a 92% dual stage unit with new a coil that will handle r22 or new 410 (?) freon when Armstrong 10 seer goes out. It seems like 95% units have much better quality control. Have the Goodman's improved significantly since 2007-2008? Sorry, but I see a bunch of Goodmans out there that if they were cars would be perfect fits for the lemon laws. I think there can be some fault attributed to install, but this is conjecture. Rarely have we had someone admit that heir issue turned out all the time to be a bad install, just installers who would like to toot their own horns. Unless we know the install was bad, let's not guess but offer a quality installers opinion of exactly what could have been done wrong. I am still on the fence. Two full time employees and an a/c shop want a grand to install a 92% two stage Goodman, new line set to Condenser (newer Armstrong with evidence of a compressor failure. Filters still installed on both lines says it was likely a catastrophic compressor failure. New Line set prudent since condenser stays. New a coil, one return air added, and removal of working unit. They will pull vacuum and fill system. Haul off, etc. $2300 out the door. Current unit is 90,000 btu input on 1700 sq. ft. home. They admitted labor and profit of about $500 each using two men. (I do the pvc pipes through the roof). Easy install in large closet. Crawl is 4' deep with 100% heavy visqueen over all dirt. Straight away job. Small home with one central return air. I could probably do myself being unemployed. Have 40# of fresh r22, manifold set, and own new vacuum pump. I am really concerned about Goodman quality "installer screw-ups". Would like to see installers step-up and address issues as to whether it is likely the installer be given the blame...

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Date created: 2009-11-22 Name: joe
Years owned: 5

Satisfaction Rating:
Review:
"never believe you got what you pay for"
I can't read all reviews before I want to say sth. I used to change garage door and posts, got repair quite from $440 to $1600, I choose the cheapest because they are professional than others. Price and quality are different things. Some specialist company have good business, large market and can get better price. When you hire a licensed co, it doesn't mean the guy install your house has license. I feel 50% of installer doesn't have enough knowledge and skills, may be 5% are really good and can get you trouble free. HVAC installation are often overcharged. %65/hour is usually professional rate in construction, yet HVAC charges $100~150, yet still leave most problems of the industry. The only way is: never trust contract or think them honest, and study as many as you can, contact installers as many as you can or get info from friends, then stick to good one. It is a joke said "made in USA" or like "BMW". Made in USA using parts from all world and quality may be worse than made in China! Does any USA car more reliable then those made in Asia? Hints: If an unit needs power off/reset then work fine, it means the firmware has unaccepted bug. If an unit used 8 years+, capacitors may dry. Annual clean of sensors etc are helpful.

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Date created: 2009-01-20 Name: LTC
Location: KY

Satisfaction Rating:
Review:
"LTC"
Goodman gas furnaces; if the furnace works when it is first turned on after it is installed and fails later, then it is a good install no matter who did the install. Every company has a few bad units probably 5%. This can be a fairly large number when you think of each company selling over 1,000,000 units a year. They might have as many as 5,000 bad ones for one reason or another. These units may test good before they leave the factory and yet fail within a few weeks or months. The company should cover the cost to repair these units including parts and labor for at least three years and thereafter for the next seven years cover the parts no matter who installed the unit. When they don't it's because they know they have made a large number of bad units and want to pass the cost on to their customers who were unlucky enough to get one of their bad ones. They don't care if they loose 5,000 customers because they have 995,000 happy customers. Good luck when buy a furnace, all of the furnace companies are the same.

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Date created: 2008-10-01 Name: Joe
Location: Southern California

Satisfaction Rating:
Review:
"Goodman Warranty"
This is not a review of Goodman, but rather a very important observation. Goodman comes with a 10 year warranty. For those having problems in the first few years having to spend money out of pocket to repair their system, something is wrong here. Did they buy the Goodman equipment on Ebay, was there something wrong to begin with? If Goodman (or any other brand) is installed correctly and legit, warranty will be honored. So when I see someone having to fork out money to repair this or that, something is not right here. By the way, this also applies to Trane which is top of the line. We have 2 out of 5 supporting Trane with same problems I read here. All these complains sure look like people buying Trane, Goodman and other equipment from a second hand store and lousy installations.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.