Consumer Reviews of COLEMAN furnaces

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Date created: 2011-03-16 Name: G. McNeely
Location: Toronto, Ontario Canada

Satisfaction Rating:
Review:
"Echelon 9.c model 80.000 BTU model"
This is to provide the reader with information on the performance of this furnace also to inform current owners of design changes made to this furnace, (likely in mid-2010). If changes are not made it may cause owners problems as it has in my case. First the good news. We purchased this furnace in August 2009. . This is a sophisticated furnace that operates quietly, . It is very energy efficient e.g. my gas consumption average from 2000 to 2009 was 3,776 cubic metres per year with a 45 year old furnace that I liked because it was simple and I could do most of the maintenance myself. For its first winter of operation 2009-10 the new Coleman Echelon furnace used 2,596 cu. metres of gas, a reduction of over 30% we also heat our water with gas and have had the same water heater for over 20 years. . Our electricity bills have also gone down because the high efficency electrical motors. . The air circulation fan is powerful and performs well during the air conditioning season. . It has an excellent warranty 5 years labor and parts; 10 years on parts which came in very handy as you will see below. NOW the PROBLEMS that we have had. The furnace operated flawlessly during the 2009- 10 heating season. Malfunctionning started to occur on Dec. 5, 2010 till Feb. 5 2011, when on the 6th service call over 2 months, the service technician, with the help of my observations diagnosed the problems. Three more service calls were required to fix the problems. In the meantime 3 different sensors and some adjustments were made, all to no avail. Through subsequent calls to Coleman, Our tecnician found out about the two design changes. 1. There is a need to install a trap and drain line in the air intake pipe that brings outside airn to the furnace. In most installations, the outside air pipe enters the furnace directly above the gas valve which can allow outside condensation to drip on the gas valve. When this occurs, the electrical connections on the gas valve can corrode and cause malfuction. In our case, the problem was intermittent and invariably would not occur when the tecnician was present. This set a 7 red fault code. (described on p37 of my owners' manual. 2. Condensation reservoir. This has been redesigned. In my case, this caused 3 red and 5 red fault codes (p37 manual). When this happened, the fan blower would operate at maximum speed for 1 hour. Then it would turn itself off and restart with heat or I could turn off the power and restart the furnace. The problem ocurred 3 to 5 times per day or not at all. Our technician who works for a large retailer was not aware of the design changes till he called Coleman in the southern U.S. WHY??? Coleman were apparently aware that the water condensation dripping on the gas valve was a problem in the southern U.S. due to the higher humidity and had included the design change earlier in the U.S. south earlier. Possibly they did not expect this problem top occur in Canada. In any case, anyone who purchased an Echelon furnace before September 2009 or in the several months that followed should be watching for the above noted problems and ask for the changes to be made under warranty. For the past 5 weeks the furnace has operated normally.

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Date created: 2010-10-14 Name: LindaS
Location: Georgetown, De

Satisfaction Rating:
Review:
"homeowner"
Purchased coleman 13 seer furnace & a/c 5-2006 for my double wide mobile home. April 2010 had to replace blower motor because of vibration. July, 2010 bad vubration has come back possibly need another motor. This unit is very efficient but it is so noisy it wakes you up in middle of night when it runs. Doesn't seem to me that it should be falling apart this soon. It has been serviced as I was advised to do. My other furnace was 16 years old and didn't have this many problems. It would be nice to have some help with this. Are there any recalls for these motors where supposedly the shaft is vibrating.

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