Consumer Reviews of CARRIER furnaces

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Date created: 2013-04-28 Name: B Witte
Location: Buffalo Grove IL

Satisfaction Rating:
Review:
"A MUST READ"
I see lots of complaints with Carrier here, but nowhere do I see any complaints about the hvac company that installed these units - which is more than likely the culprit. Did the hvac company just install the unit without checking the existing duct work? Was a load calculation done to determine the proper size of the furnace? Were the installers nate Certified? If you answered no to any of these questions the onus is on you for your miseries. Cheap installation prices has never produced satisfaction regardless of brand. As two year owner of an Infinity system I have had zero issues, but then again I hired a good installer and I have my system checked yearly - are you?

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Date created: 2013-02-16 Name: M. McManus
Location: Calgary Alberta Canada

Satisfaction Rating:
Review:
"Mike M."
Purchased in 1997 had two repairs done in this time last one on Feb.13, 2013 .starter coil price installed$300 .I live in a 11000 sq.ft. house,I found it a little noisy throughout the house more in some places than others.This was a two stage model number 58tua00 high low fired unit, whatever that means.Not to shabby for 15 years and still ticking.

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Date created: 2013-02-10 Name: Mr Busyhands
Location: New Mexico

Satisfaction Rating:
Review:
"Totally reliable"
We've had this furnace for five winters now and it has been totally reliable. Our gas bill went down noticeably as soon as we installed it. The two-stage feature is nice, and the high efficiency is a big boost. We have had no problems and no complaints about it - it just works, and we like that.

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Date created: 2013-02-07 Name: Matt
Location: Ny

Satisfaction Rating:
Review:
"Who's installing this stuff"
I don't know how you guys find your contractors but as a 17 year carrier vet I can tell you most problems occur from poor insulation by unqualified tech or due to lack of Maintenance. Also considered that your old unit had no safety devices or switches so people who are having problems a lot of times it's due to duct work. I would never let sears install anything in my house and I wonder how many people did research on this site or Angie's list before deciding on a contractor remember cheaper isn't better.

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Date created: 2012-12-21 Name: Ron
Location: michigan

Satisfaction Rating:
Review:
"your problems are usually because of poor installation, not the furnace."
I am a service Tech. and I don't know how many times I've been out on High efficient furnaces that have been incorrectly set up and or installed Incorrectly. Carrier furnaces in my opinion are top tier equipment.

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Date created: 2012-11-14 Name: K Franks
Location: Springfield, VA

Satisfaction Rating:
Review:
"Last 29 years for me"
I bought my house 10 years ago. I've never had a problem with me heat until this year. I have had problems with air conditioning but I think that's separate. It has served me well. It could be repaired, but I think it's about time to replace it. Today I'm having a new Lennox system installed. I hope it lasts just as long.

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Date created: 2012-08-07 Name: S. Stopt
Location: Bellingham, WA

Satisfaction Rating:
Review:
"Furnace ate a bird, but otherwise wonderful"
Company who installed missed the birdblock on the intake and my furnace ate a bird right away and died, however, the installing company replaced the inducer for free and have had no other issues with the furnace whatsoever. Having a staging furnace is awesome!

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Date created: 2012-04-18 Name: Will
Location: Toronto
Years owned: 3

Satisfaction Rating:
Review:
"Brilliant - No Heat Exchange concerns here"
My Carrier Infinity furnace installed by Sears has been amazing. Quiet, very efficient on electricity (true ecm Variable Motor, not x13 dc which uses twice as much electricity) The alarms when off about the heat exchanger issue, but when I researched more, I found the law suits were thrown out because the failure rate was far less than most other brands, and it seems it was just a greedy litigious American who started it all; someone who used propane in a natural gas furnace (burns hotter)and refused to take responsibility for their actions. Typical "not my fault" law suit. In any Case Carrier as waged the consumer fear by making the Warranty 20 years labor and lifetime parts in the heat exchanger in question. I understand they don't use that style heat exchanger on the 2012 furnaces. Kinda wish I held off for the full modulating Infinity now. 60 stages! Carrier and Sears are companies with reputations to defend, so I will always go back to a company with longevity. And they took our a Hydro Permit for the job. Didn't know I needed one, but the ESA and your home insurance will tell you otherwise. Plus I get lots of perks from Sears. I hear the Infinity series have 12 years parts and labor now. Can I trade up Sears?

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Date created: 2012-03-24 Name: Tech/Installer 25+ years
Location: Colorado

Satisfaction Rating:
Review:
"Complain - Complain"
I am reading those post and ... . Most of the issue you will have with your furnace or air conditioner is due to improper installation. You were cheep enough to go with the lowest bid that cut corners and now you pay the price. It would not matter which brand you put in.

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Date created: 2012-02-12 Name: Mac
Location: Chanhassen
Years owned: 2

Satisfaction Rating:
Review:
"HVAC Foreman"
Many of the negative reviews posted are caused buy lack of basic maintenance, such as blocked condensate trap. Many of the posts sound like lack of knowledge by the service tech and or customer. I have been installing and maintaining Carrier furnaces for 18 years, a quality contractor is key. I have installed many other brands as well, but Carrier seems to have the edge on everyone. Talk to neighbors and friends to get a local review of your hvac contractors.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.