Consumer Reviews of CARRIER furnaces

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Date created: 2010-01-05 Name: Ben Guenther
Years owned: 6

Satisfaction Rating:
Review:
"Don't buy a Carrier furnace"
We thought we were buying a quality furnace but our Carrier furnace has been nothing but grief. About once every week, the furnace does not light and shuts itself down for 3 hours. We have to reset the breaker to get it to light. Many service calls and parts replaced have not fixed the problem.

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Date created: 2009-12-08 Name: Bdolven
Years owned: 18

Satisfaction Rating:
Review:
"carrier not honoring its own class action settlement"
We've had the same experience with this Carrier class action suit. Carrier confirmed in an email that our furnace bought in 1989 qualified for a settlement that Carrier entered into based on its faulty heat exchangers. Meanwhile, our furnace has stopped working in 32 degree weather, due to the heat exchanger malfunctioning in the cold, and we've had no heat now for a week. Carrier will not get back to us and we cannot get in writing what the terms of the settlement really are. On the phone, Carrier has told us we would qualify under the settlement for about $1800 towards a purchase of a new Carrier furnace - but, orally, they say only if it's a Carrier, not any other brand. An email from them just says "purchase of a new unit" but does not specify that it must be a Carrier. They seem unwilling to give us terms of the settlement in writing. They also appear to be deceptive and seem not to be complying with the terms of the settlement, especially as they won't provide it to us in writing. The long and short of it is, our secondary heat exchanger has also malfunctioned. We are supposed to be covered by this settlement, and they simply are not honoring the terms of the class action settlement that they entered into, from my experience. If anyone knows how to make them comply with their own settlement, please email us at bdolven@yahoo.com.

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Date created: 2009-11-12 Name: Mark Flash
Years owned: 1

Satisfaction Rating:
Review:
"16 months- 3 motors replaced plus 1 additional service call"
I had both a Carrier furnace and air conditioner installed in my house just about 16 months ago. In that time, I have had 2 motors replaced (on my third) and had one other repair. Though the parts are covered under warranty, the labor is not. I spent a considerable amount of money to put, what I thought, was a quality product in my house. I wonder if there is a lemon law for furnaces. I emailed them thru their website, but have not been contacted by them as of yet. So much for guarantees and customer service. I am wondering what legal recourse I have in the event that they dont address this issue.

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Date created: 2009-06-26 Name: Brandt
Years owned: 10

Satisfaction Rating:
Review:
"Carrier"
We have had our new home for 10 years and have had to have service to our Carrier furnace 4 times. We have had to have the switch replaced twice and last winter our furnace stopped working and some line froze up and the furnace had water in it. Last night I was woke up to a very loud screech and turned off our air because I did not want to cause any more damage to our furnace. Waiting for the service man to see how much this will cost us. I can not believe that we have had some much trouble with a furnace that is only 10 years old!

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Date created: 2009-06-25 Name: D. Neilson
Years owned: 2

Satisfaction Rating:
Review:
"Carrier furnaces"
I have owned 2 different Carrier Furnaces in 2 different homes. The first was a Weathermaker that was in my first home and the 5 years that I owned it, it was trouble free. The next house now has an Infinity that soo far is trouble free. I liked the first one soo much, I bought Carrier again. If you are considering a new furnace and are reading these reviews, please keep in mind that most people dont go out of their way to leave a review unless they are unhappy and need an avenue to spout off. I just came across this as I was reviewing a Goodman furnace that my friend is having installed or otherwise I wouldn't have left this review. Also funaces need to be sized correctly and installed correctly in order to perform and be trouble free.

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Date created: 2009-05-07 Name: R. Jones
Years owned: 14

Satisfaction Rating:
Review:
"R. Jones"
My Carrier WeatherMaker gas furnace model 58sx (90+% efficient) was installed in 1994. The mother board was immediately replaced but the unit continued having ignition problems. The installer then replaced the ignitor and said that a cracked heat shield had caused the problem (cost of $350 to fix). The following year the ignitor had to be replaced again. Several years later the entire heat exchanger had to be replaced (cost over $500). Several years ago I received a notice that a class action law suit had been filed against Carrier for faulty heat exchanges (I enrolled in the law suit and recovered approx $200). I replaced the unit with an Amana that has run flawlessly since its installation.

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Date created: 2009-03-01 Name: Donna Ott
Location: Memphis, Nebraska
Years owned: 19

Satisfaction Rating:
Review:
"thought carrier was top of the line! what a joke!"
73 year old women has carrier 58sxa 1990 cracked exchanger in 1 degree weather noheat.

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Date created: 2009-02-21 Name: R.Eiler
Location: Orwigsburg, PA
Years owned: 9

Satisfaction Rating:
Review:
"Weathermaker Infinity Exchanger Gone Bad"
When I built my new home I tried to do everything right with top recommended products.Bought the Weathermaker Infinity "top of the line" because of the revolutionary heat exchanger with the 40 year warranty. The Weathermaker Infinity Furnace is nothing but a dissapointment. Numerous service calls over nine (9) past years regarding heat interruption usually in mid-winter. This year,(2009) stopped working February 15th, 9 deg.outside. Heat exchanger is cracked and full of holes. Carrier will furnish part at $85.00 cost to Carrier. I pay the labor $900-$1200 big ones. Never again Carrier!! I should be paying the $85.00 and you guys the $1200. Good-by Carrier. Consumers beware of the bogus hype and really read the fine print on the warranty.

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Date created: 2009-02-04 Name: Mike
Location: Winnipeg, MB, Canada
Years owned: 3

Satisfaction Rating:
Review:
".Vent motor seized after 3 years"
Vent motor seized after 3 years....no heat...minus 35 degrees outside. Motor was replaced and now it sounds like a twin prop airplane is taking off everytime the furnace turns on. Service guy replaced it again and no change. Read the other comments from other carrier performance 93 customers and it looks like we have something in common. a poorly made vent motor. Carrier should recall them and make a better housing that isn't so cheap. Maybe a motor that doesn't die after 3 years would be a good idea as well. Won't by a Carrier ever again!!

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Date created: 2009-01-30 Name: Patrick O'Hara
Location: East Liverpool, Ohio
Years owned: 1

Satisfaction Rating:
Review:
"58MVB is a piece of junk"
After a nightmare 6 years with a piece of garbage Goodman furnace I decided to get a top of the line furnace that (I thought) would take away my problems. the goodman was more reliable than this carrier. We had it installed just after Thanksgiving last year '07, it's the end of January '09. The furnace is 14 months old. We have had the repairman here 3 times to the tune of $250.00 in service repairs. The worst part is, I don't trust it. I am uncomfortable leaving the house for any extended period of time because I can't trust the furnace, it's too smart for its own good and shuts itself down. The first time, the filter needed changed and when the furnace wasn't getting enough airflow, it shuts down. I am pretty good about changing the filter, it was dirty and needed changed but it wasn't that bad. I have seen much worse. What if this happened on a Friday when it was bitter cold and we were out of town for the weekend. Pretty stupid thing to shut down a furnace and paying a $60.00 service call because I had a filter that needed changed is inexcusable. The stupid furnace shuts down and will not come back on until the technician resets it. The second time insulation from the inside of the furnace broke free and clogged the duct intake. Once again the furnace shut down, not to work again until it was reset (once the insulation was cleared). The third time (one week later) it shut down. It was 1/29/09, one of the coldest days of the year. We came home from work at 8:00 pm to a cold house. It had shut down for no apparent reason. The furnace blinks a code when there is a problem. It was blinking randomly with no pattern to it, so the code was unrecognizable. He just reset it and it has worked so far, but I have zero confidence in this piece of crap and don't trust it. I am soooo disapointed. I paid a lot more than I could have because I wanted a good reliable furnace. I paid a mint for a pig in a poke. I have a high class furnace that is unreliable and I do not trust it. I'm afraid to go anywhere if it's below 32. Do not buy this furnace, you will regret it. Frankly, I don't know what I'm going to do. I paid $3500.00 for this furnace and can't afford to get another so soon, but I can't live with this one either. I'm angry!

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