Consumer Reviews of CARRIER furnaces

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Date created: 2012-10-10 Name: T. Gardner
Location: Pittsburgh, PA

Satisfaction Rating:
Review:
"Don't buy a Carrier"
Spent $6k on a new Carrier furnace and air conditioner. It's been a year and it still doesn't work properly. Have had 5 service calls so far. The Carrier units have not been properly tested for defects. The products are not ready for market and the consumer is left holding the bag. Never never purchase a Carier product.

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Date created: 2012-10-09 Name: M. Holtzman
Location: Ontario, Canada

Satisfaction Rating:
Review:
"Not Reliable"
Bought the furnace and less than a year out of warranty the ventor motor has died. Carrier would not stand behind the product. For a "so-called" premium product (at least one with a premium price), I would have expected better reliability and at least a customer service department that gave a damn. Parts are very expensive - better to stay away from carrier and buy a product from a manufactuerer that is relaible.

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Date created: 2012-08-07 Name: S. Stopt
Location: Bellingham, WA

Satisfaction Rating:
Review:
"Furnace ate a bird, but otherwise wonderful"
Company who installed missed the birdblock on the intake and my furnace ate a bird right away and died, however, the installing company replaced the inducer for free and have had no other issues with the furnace whatsoever. Having a staging furnace is awesome!

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Date created: 2012-05-23 Name: C. B.
Location: Illinois
Years owned: 7

Satisfaction Rating:
Review:
"Nothing but trouble"
Had a Carrier 8000ts Weathermaker unit put in 7 years ago. It needed repairs 4 times already. It's becoming a yearly ritual. What a money pit.

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Date created: 2012-04-18 Name: Will
Location: Toronto
Years owned: 3

Satisfaction Rating:
Review:
"Brilliant - No Heat Exchange concerns here"
My Carrier Infinity furnace installed by Sears has been amazing. Quiet, very efficient on electricity (true ecm Variable Motor, not x13 dc which uses twice as much electricity) The alarms when off about the heat exchanger issue, but when I researched more, I found the law suits were thrown out because the failure rate was far less than most other brands, and it seems it was just a greedy litigious American who started it all; someone who used propane in a natural gas furnace (burns hotter)and refused to take responsibility for their actions. Typical "not my fault" law suit. In any Case Carrier as waged the consumer fear by making the Warranty 20 years labor and lifetime parts in the heat exchanger in question. I understand they don't use that style heat exchanger on the 2012 furnaces. Kinda wish I held off for the full modulating Infinity now. 60 stages! Carrier and Sears are companies with reputations to defend, so I will always go back to a company with longevity. And they took our a Hydro Permit for the job. Didn't know I needed one, but the ESA and your home insurance will tell you otherwise. Plus I get lots of perks from Sears. I hear the Infinity series have 12 years parts and labor now. Can I trade up Sears?

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Date created: 2012-04-17 Name: K King
Location: Calgary, AB
Years owned: 7

Satisfaction Rating:
Review:
"Lots of problems"
I got a new 58cta110 furnace in October 2005. I have taken care of it all according to the installers instructions (change the filters on a monthly bases). However, we are on our 3rd motor! Had to put a new one in July 2009 and then again in January of 2012. It just broke down again in April 2012, just 3 months from us getting a new motor! The tech that came by thinks (they haven't fixed it yet) it may be a circuit board this time and waiting for the parts to come in. However, we have been without heat for two days (it’s been around 4c here). I phoned Carrier customer service to let them know the problems that we are having and their main concern was letting me know that the 5 year limited warranty has expired and that was it. They didn’t care less that their product was not any good! I’ll never get a Carrier product again and strongly recommend that you don’t either.

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Date created: 2012-03-24 Name: Tech/Installer 25+ years
Location: Colorado

Satisfaction Rating:
Review:
"Complain - Complain"
I am reading those post and ... . Most of the issue you will have with your furnace or air conditioner is due to improper installation. You were cheep enough to go with the lowest bid that cut corners and now you pay the price. It would not matter which brand you put in.

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Date created: 2012-02-20 Name: J. Berg
Location: Seattle WA
Years owned: 2

Satisfaction Rating:
Review:
"Too Noisy"
It works to create heat. But the inducer motor/fan creates a high pitched noise that is very stressful to me. There are times that I turn the unit off because I would rather sit in the cold than deal with the stress that the sound causes. The sound isn't that bad if I'm two floors up from the unit. My portable electric space heater has been getting a lot of use this winter.... So much for saving money with gas heat.

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Date created: 2012-02-13 Name: Carl

Satisfaction Rating:
Review:
"Base 90 Gas Furnace Model: 58MCB - Defective Part"
We've had our Carrier Gas Furnace for 4 mths (albeit the base model), and already had a defective part (Pressure Switch) replaced. Apparently, the technician himself replaced about 40 of the these parts this past year, never mind how many the other technicians replaced. So, how long or how many more defective parts will be replaced before Carrier does something about this and probably other problems. And to think we replaced a 23 yr old Lennox furnace (no problems at all) because it was recommended that for resale purposes it's better to have a high efficiency furnace (whatever the series).

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Date created: 2012-02-12 Name: Mac
Location: Chanhassen
Years owned: 2

Satisfaction Rating:
Review:
"HVAC Foreman"
Many of the negative reviews posted are caused buy lack of basic maintenance, such as blocked condensate trap. Many of the posts sound like lack of knowledge by the service tech and or customer. I have been installing and maintaining Carrier furnaces for 18 years, a quality contractor is key. I have installed many other brands as well, but Carrier seems to have the edge on everyone. Talk to neighbors and friends to get a local review of your hvac contractors.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.