Consumer Reviews of CARRIER furnaces

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Date created: 2012-12-06 Name: W. Tranter
Location: Denver, CO

Satisfaction Rating:
Review:
"No Customer Service, Poor System Design"
Carrier "customer service" will not provide any information to the end- user, no matter how basic, citing liability issues. My issue is that their TrueSense dirty filter technology throws repeated false faults to replace the filter. Carrier directs the end-user to contact a Carrier certified technician. I have been through three such technicians with no fix, just repeated service call charges. Bad design and low-levels of Carrier "certified technician" competence. Do not buy carrier products

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Date created: 2012-11-14 Name: K Franks
Location: Springfield, VA

Satisfaction Rating:
Review:
"Last 29 years for me"
I bought my house 10 years ago. I've never had a problem with me heat until this year. I have had problems with air conditioning but I think that's separate. It has served me well. It could be repaired, but I think it's about time to replace it. Today I'm having a new Lennox system installed. I hope it lasts just as long.

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Date created: 2012-11-09 Name: Jennifer
Location: British Columbia, Canada

Satisfaction Rating:
Review:
"Heat exchange problem"
Our furnace is just 10 years old, and previous to this issue our furnace had been fine. However, now we have had to shut it down due to heat exchange problem and major amounts of carbon monoxide venting outside and trace amounts in the furnace room. We are in the process of dealing with Carrier...so far the person on the phone said they knew what the problem was without me explaining our circumstance. If he can diagnose over the phone there is obviously a big problem with this furnace (90% efficiency model previous to 2007). To me this is an admission of guilt!!!!!!

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Date created: 2012-11-07 Name: D Marconi
Location: Toronto, CA

Satisfaction Rating:
Review:
"POS FURNACES"
What a pos ... at least 30 service calls in first 3 years ... now it's 10 years and is being buried.

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Date created: 2012-11-06 Name: s demri
Location: maryland

Satisfaction Rating:
Review:
"Carrier Infinity, has fatal flaw, do not buy"
Replaced my 12 year old unit with carrier infinity as suggested by SMO DMO of Maryland. Unit was installed end September, it was warm started ac and unit failed has to call repair, replaced outside unit thermostat which failed in new unit. Cold started and switched to heat, oh my it was shoecker. message unit flashes " malfunction ". Had 5 calls for repair, at least 8 different technicians have come and cannot figure out what the problem is. Still have a brand new carrier infinity malfunction which no one knows whats wrong and how to fix. I made a fatal mistake for buying carrier infinity please do not buy this unit even if selling hvac tries to talk to you into this unit.

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Date created: 2012-10-31 Name: C. Harms
Location: Ill

Satisfaction Rating:
Review:
"Shove the Carrier Up The Derrier"
Wow.....pages and pages of the same problems we have with our junk furnace justifies that Carrier blows (mostly cold air). The last six years we have had a "professional" heating & ac company come "fix" it at least a half dozen times--per winter!! Diagnoses run from broken parts to bad thermostats to a leaf that may have blown into the exhaust vent. One Christmas eve I was up all night--not waiting for Santa, but nursing the furnace along so our parrots would not freeze to death. Another problem is that a condenser hose fills with water and we constantly have to drain it before it backs into the heating unit. Waiting again right now for the serviceman to arrive. Just fired the piece of crap up three days ago and already two days without heat. The annual ritual of calling for Carrier repair has become our first sign of winter!

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Date created: 2012-10-18 Name: Monica
Location: Vancouver

Satisfaction Rating:
Review:
"Infinity 96"
Very disappointed in the Carrier furnace and the company. We bought a Carrier furnace 6 years ago ($5600!) and 5 years later we started having problems. We have had to pay for many service calls and now it's finally broken down- basically, the cost to repair is too high and with no guarantee that something else won't go wrong we figure we may as well invest in a new furnace... but it certainly won't be a Carrier!! ...Nor will I recommend this product to anyone.

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Date created: 2012-10-18 Name: S spoert
Location: Cary il

Satisfaction Rating:
Review:
"Good for an anchor not staying warm"
Bought the highest most hi tech model 10 years ago. This unit is so sensitive it shuts down constantly. I need a repairman every other month. Last two weeks needed a repairman as many times spent over $400. This summer needed a repairman a few times. Could have bought a new one for the money I've spent in the last two years. This thing had problems from day one. Buy anything but not a carrier.

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Date created: 2012-10-10 Name: T. Gardner
Location: Pittsburgh, PA

Satisfaction Rating:
Review:
"Don't buy a Carrier"
Spent $6k on a new Carrier furnace and air conditioner. It's been a year and it still doesn't work properly. Have had 5 service calls so far. The Carrier units have not been properly tested for defects. The products are not ready for market and the consumer is left holding the bag. Never never purchase a Carier product.

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Date created: 2012-10-09 Name: M. Holtzman
Location: Ontario, Canada

Satisfaction Rating:
Review:
"Not Reliable"
Bought the furnace and less than a year out of warranty the ventor motor has died. Carrier would not stand behind the product. For a "so-called" premium product (at least one with a premium price), I would have expected better reliability and at least a customer service department that gave a damn. Parts are very expensive - better to stay away from carrier and buy a product from a manufactuerer that is relaible.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.