Consumer Reviews of CARRIER furnaces

Read more about CARRIER furnaces

Read reviews of other Furnace brandsWrite a review

<< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Next >>

---

Date created: 2013-02-05 Name: John S.
Location: Kern County, California

Satisfaction Rating:
Review:
"Horrible Product"
I had a Carrier Infinity hvac system installed by sears thinking that Carrier was a reliable good product and that sears would provide quality customer service. I was very wrong on both counts. After only 4 years my Carrier furnace flagged a false error code for the filter change that simply would not reset. You must then clear this annoying code every time you need to do a manual setting on the thermostat. Soon after, the furnace simply never came on one morning when it was about 37 degrees outside. It never gets really cold in Southern California so it’s not like this furnace is being overworked. After unplugging and plugging it in I finally got it to work. To make a long story short the fault codes presented and the fact that it reset by cycling the power input show the problem to be electrical. The idiot from sears tried to sell me $800 worth of duct repair without even looking at the fault codes at all. That got us off to a bad start. Next he tried to charge me $600 for a thermostat, yes, $600. There is not a thermostat on Earth or even on the Space Shuttle worth $600 so that was an obvious rips off. Search Google for Thermostat prices and you'll find they average well less than $100. So I paid $150 just to get a 1 year service plan just to get the thermostat replaced to fix the False Filter code - the new thermostat did fix this problem - although the idiot from sears said it would not and that my imaginary massive duct failures were the real cause...so that left an intermittent electrical problem causing my furnace not to come on the one or two days you really need it in social. To summarize it took 4 visits over 3 weeks and then they charged my wife when I was not at home $264 to replace the $600 thermostat even though I was assured that all parts and labo - especially for the thermostat - were covered by the $150 warranty. This charge is in dispute now. Today the idiot was here and took 3 hours to tell me I have a bad "high limit switch" which apparently will shut down your entire furnace when it has intermittent problems. My last furnace, the cheap contractor furnace in the house when it was built lasted 15 years with no repairs - ever - required. When I replaced it, only for improved efficiency, it was working fine. This piece of carrier crap has had 2 bad parts already in the first 4 years and it takes sears months to fix simple problems while at the same time trying to practice Predatory Service charging. I can only imagine how these scumbags lie to and rip off the elderly and the technically challenged after how this idiot tried to overcharge me for unnecessary repairs. As for Carrier, their product sucks in my opinion, I paid way more to get way less with Carrier. Will never buy another Carrier product or use sears for anything again, and it’s no surprise sears are going out of business.

---

---

Date created: 2013-01-24 Name: B.Hanasyk
Location: Edmonton,AB

Satisfaction Rating:
Review:
"Monoxide"
So apparently Carrier had a ruling against them in 2007/2008 due to the use of inferior products that resulted air exchanger issues. Well I guess it does not work like a car recall as Carrier never bothered to notify us about the furnace we purchased in 2001 and fortunately our monitor went off or we could have died. It was so bad that we were told to leave the house until it could be repaired. I think it is pretty irresponsible even of a company not to notify customers when the consequences are so serious.

---

Date created: 2013-01-11 Name: L. Tebb
Location: Stony Plain, Alberta, Canada

Satisfaction Rating:
Review:
"5 years and the parts started going"
Would never buy a Carrier furnace again. Overpriced and not a reliable product. Extremely disappointed.

---

Date created: 2013-01-09 Name: Francis Becigneul
Location: Jeddo, Michigan

Satisfaction Rating:
Review:
"This 2007 installed furnace is over rated"
Not only is this 2007 installed furnace over rated as far as output is concerned it is also near impossible to get parts for. I have been waiting 6 day in January in Michigan for a burner, which includes the ignitor unit. We have been without heat from this furnace which means we have been without hot domestic water as well. I will move into a cave before I rely on another Carier product.

---

Date created: 2012-12-28 Name: L. Hartfiel
Location: Minneapolis, MN

Satisfaction Rating:
Review:
"RIPOFF - JUNK!"
We purchased a Carrier Weathermaker gas furnace in 2000 and have regretted it ever since. The furnace is a two-stage, high efficiency, variable blower model that constantly shuts off in the winter. We have to manually turn the switch on and off to get it to work. We live in the north so our winter temperatures can get down to -40. We have to make multiple service calls each winter. Calls to Carrier were a joke - they blamed the installation, the thermostat, and eventually said that they "make a great product" but didn't know what the problem was. The problem was faulty manufacturing that resulted in a general lawsuit from owners. Unfortunately, the payout was a pittance and nowhere near what is necessary to replace the unit. I wouldn't buy another Carrier if it was the only manufacturer out there! Save your money and get something else! Carrier doesn't stand behind its product!!!

---

Date created: 2012-12-28 Name: Carlos
Location: Apex, NC

Satisfaction Rating:
Review:
"Terrible company, product and service!!!!"
Carrier is unethical. They "guarantee" their products for 5 years. Coincidentally, their stuff break one or two months after it expires. Now I have to pay $1,000 dollars to change the board. My guarantee expired last November and it breaks now. I guess this is how this company makes its money.

---

Date created: 2012-12-25 Name: mkinde
Location: Greendale, WI

Satisfaction Rating:
Review:
"8-yr old furnace dies on Christmas"
Wow. Here I was trying to save money for the family during the holidays and I wake up Christmas morning to a Carrier furnace still under warranty that has stopped working. Now my options involve spending $400 on labor and hoping this beast survives a few more months or spending $3k on a new furnace. Nice job Carrier ... your products suck.

---

Date created: 2012-12-21 Name: Ron
Location: michigan

Satisfaction Rating:
Review:
"your problems are usually because of poor installation, not the furnace."
I am a service Tech. and I don't know how many times I've been out on High efficient furnaces that have been incorrectly set up and or installed Incorrectly. Carrier furnaces in my opinion are top tier equipment.

---

Date created: 2012-12-11 Name: Smitty
Location: Winnipeg

Satisfaction Rating:
Review:
"Carrier Infinity"
Piece of junk. Have had the system since house was purchased new (7 years ago). In total have had service down to look at it 5 times. Two years ago motor in the hrv failed, motor just failed again. Bill is $844.00 Only thing worse than the Carrier unit is their customer service. All I got to talk too was too ladies who's only experience in the industry is to provide lip service too people who are dissatisfied with the product. Got a call from Carrier rep saying sorry off of warranty. Bad luck two motors going in under two years. Merry bleeping XMAS to you too Carrier. BUY AT OWN RISK!!!!!!!!!! At least at Sears you can buy extended warranty.

---

Date created: 2012-12-06 Name: M. Marzec
Location: Michigan

Satisfaction Rating:
Review:
"43 years without a breakdown"
I have a 125,000 btu gas furnace that has been running for 43 years. Not one problem or failure. It will be a tuff act to follow for the new furnace.

<< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Next >>

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.