Consumer Reviews of CARRIER furnaces

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Date created: 2008-12-01 Name: J. Firszt
Location: Spring Grove, IL

Satisfaction Rating:
Review:
"Love Carrier"
We've Sold/Installed Many brands over the years. Carrier, Trane, Goodman, Lennox, Comfortmaker. Carrier is absolutely the best in quality, efficiency, and Customer service and support. The Infinity is the best all around system on the market hands down. We'll never sell anything else.

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Date created: 2008-11-19 Name: S. Zou
Location: Ontario, Canada
Years owned: 13

Satisfaction Rating:
Review:
"Mr."
I bought Carrier Weathermaker 92% high efficiency furnace in 1995. It never gives me any problem throughout the year. Never has any part replaced and never has any service calls. By reviewing the comments of others, I just think how lucky I am to have this furnace serve me so well. I would not hesitate to buy aother one if I have to. A solid quality product.

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Date created: 2008-11-05 Name: KDL
Location: Northern VA
Years owned: 3

Satisfaction Rating:
Review:
"What is everyone talking about?"
I have had a Carrier furnace in three homes. I have never, ever had a lick of trouble with any. In 1985, I installed a Carrier furnace in my home in NW Florida. I had a Carrier Infinity furnace installed in my home in New Orleans and I just installed 2 Carrier Infinity Hybrid Heat systems in my 5500 sq foot Northern VA home. All have been extremely good products (although not cheap). In any case, I cannot say enough positively about the Carrier Infinity line of furnaces. They seem to be at the apex of the industry in quality and comfort.

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Date created: 2008-10-28 Name: Mike Franklin Jr
Location: Yorkville, IL
Years owned: 7

Satisfaction Rating:
Review:
"Carrier Money Pit"
Ever since our 2nd year of owning this brand new Carrier 58pav070.12 Series 160, we have had to sink money into it. Every winter something will go out. Replaced the Fan Motor after 4 years, Control board after 3 years, Igniter, Flame sensor, etc...

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Date created: 2008-10-24 Name: D. Stack
Location: Greensboro, NC
Years owned: 8

Satisfaction Rating:
Review:
"48gs carrier"
This unit has done well on the A/C part and with 8 years the heat inducter wheel had completely rusted off when we tried heat last week. Parts and labor was 455.00...repair man said he had replaced 9 last year and said it was a poor design. Had to replace panel and all...looks like they could use stainless for the blower wheel at least...outside of unit looks brand new

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Date created: 2008-10-17 Name: Frank
Location: Chicago, IL
Years owned: 13

Satisfaction Rating:
Review:
"Carrier Gas Furnace"
Model 58wav 111-14...replaced circuit board after 4 yrs use. Routine service call today for seasonal cleaning & check-up uncovered a cracked heat exchanger. To replace , $900 & up...and serviceman pointed out with age of unit , other components , ie blower moter, wheel, etc, surely will start breaking down. As previous customers have mentioned, expected this furnace to last at least 15-20 years. Guess they just don't make things to last anymore. Will be buying a new furnance , but not a Carrier. After some quick surfing & researching, will go for a Goodman this time.

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Date created: 2008-10-01 Name: HVAC Service Tech
Location: Seattle, WA

Satisfaction Rating:
Review:
"HVAC Service Tech"
I've worked almost exclusively with these furnaces for almost 2 years. The heat exchanger problems are real in both the 80% and 90% furnaces. Most of the units will only require a new igniter after 5-10years and inducer failure in about 15 years. Easy to work on, parts are readily available. I would put one in my home. It's true that the installation matters. Some problems with the GE made ecm variable speed motors. As far as their Heatpumps go, they are pretty good. For some reason they route the vapor pressure sensor wire were it shorts to the chassis of the outdoor unit in about 1-2 years. It's been a problem for over a year and they still haven't fixed it. They need to use heavier insulation on their low voltage control wiring at the outdoor unit! Recently, they have been having q/c issues with their indoor coils having leaks, not sure what the root cause is.

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Date created: 2008-09-22 Name: Atlee Air
Location: Richmond, Va.

Satisfaction Rating:
Review:
"president"
I have been installing carrier equipment for the last 4 years. I will not install any other brand if I can help it. Since then, customer satisfaction & comfort increased and call backs decreased. Sounds Like most of these unsatisfied people have more of a problem with a poor installation, not poor engineering. Maybe research the contractor not the product. If any brand equipment is not installed or retrofitted properly, it will not operate properly. Maybe there should have been modifications to the duct system, perhaps the technician follows a poor installation procedure. I stand behind Carriers strong product line.

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Date created: 2008-09-19 Name: Lester Nelson
Location: Lacey, WA
Years owned: 6

Satisfaction Rating:
Review:
"Unhappy"
I have only had this furnace for 6 years and it already has a crack in the heat exchanger, I keep the filters clean and have it checked once year. The local Carrier people who installed it told me that Carrier will give me the heat exchanger for free, I just have to pay the labor, $900. The tech told me that they are having a lot of problems with it. He sees the problem at least 3 times a week. I will never buy a Carrier again.

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Date created: 2008-07-08 Name: P Smith
Location: Minneapolis, MN
Years owned: 10

Satisfaction Rating:
Review:
"Carrier 58PAV"
The furnace performed well, until recently. We had an issue with our central air system, and had the entire system inspected. During the inspection it was determined that the heat exchanger is cracked and the blower was in need of replacement. The total repair cost was estimated to be in the neighborhood of $1,300. The service technician informed us that the cracked heat exchanger is a known issue with this furnace. Even if Carrier will cover the part under their warranty, it will still cost approximately $900-$1,000 to repair. We are very disappointed as we expected our furnace life to be 15-20 years. We will definitely go with another brand for our replacement!!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.