Consumer Reviews of CARRIER furnaces

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Date created: 2010-09-24 Name: M. Doleman
Location: columbus ga

Satisfaction Rating:
Review:
"Bought a Carrier, wish i bought a Goodman"
i bought a carrier infinity system now 3yrs old. the first year i bought it the tvx valve thing went bad. so they had to order it. so i only had to go with out cooling for 3wks with my new ac. then the following year the coil in the attic leaked freezon. so after paying for some freezon and a week later for a coil to come in, i had pay 550 for labor. not a bad deal seeing as how the coil lasted two months and the new one started leaking!!! so after paying for freezon again they replaced it no labor. the winter time rolls around and the sensor thing in it is bad they tell me and wont heat. they replace the sensor thing and it still doesnt work!!!!! the tech then says he has to replace the wall thermoatat and the board controls in the indoor and outdoor unit! wtf? the unit starts to heat for once. i asked what the problem was and the tech says dont worry about it one of the parts fixed it. i was told that its normal for these units like this to act up. well i wish it was normal for them to work properly!!!!!! i have a 4 yr old goodman upstairs. i had one part go bad. they charged 75 dollars labor and no problems since. i could have bought a goodman for what ive paid out in labor and service charges so for to get my carrier to half ass work so far!!! not happy at all!

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Date created: 2010-09-22 Name: C LI
Location: Vancouver, B.C.

Satisfaction Rating:
Review:
"Model 58CTA135"
Had a mid-efficiency Carrier Model #58CTA installed a year ago. Very disappointed with furnace. Everytime unit kicks in, sounds like a train roaring thru my house. Then there was the poping noises from the vent when the fan activated. Installer came back to nailed down the vent but couldn't do much about the noisy motor. Big headaches from noise day and night.

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Date created: 2010-09-11 Name: Mark Paleczny
Location: mark.paleczny@rogers.com

Satisfaction Rating:
Review:
"Carrier is junk"
Improper installation, won't stand behind warranty

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Date created: 2010-09-09 Name: J. Kane
Location: Winnipeg

Satisfaction Rating:
Review:
"58 sta 155-1-20"
unit was istalled in 2003 and I am about to have my 4th motor installed. I should have bought a Lennox.

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Date created: 2010-08-23 Name: Ed Scherer
Location: baltimore, maryland

Satisfaction Rating:
Review:
"infinity gas heat and electric a/c"
I have a two zone infinity gas furnace (40k btuh @ furnace at high fire) and infinity 21 A/C units nominal 2 tons on high but the units deliver closer to 30 k btu's I think. They tend to run on low most of the time and the dehumidification is superb. At 75 degrees summer my home feels cooler than it did at 70 degrees with the old tempstar system, not to mention the operating cost is about 1/2 of what the tempstar system was. in fairness to the tempstar system it served me well for 17 years which I think is great. The carrier infinity furnaces keep my home more comfortable for a FRACTION of the cost it took to keep my house uncomfortably cold with my old oil steam boiler. it literally costs about 20% of what the oil burner cost to run and instead of keeping the house 60-65 degrees i can keep the house 70-75 degrees for a fraction of the cost and a fraction of the energy usage. perry hall hvac of the baltimore, maryland area did a SUPERB job installing the units and I would recommend both carrier infinity and perry hall without reservation.

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Date created: 2010-08-19 Name: bruce carras
Location: pittsburgh pa

Satisfaction Rating:
Review:
"over engineered"
way too much money for little pay back! worked fine for 2 yrs then had issues then more issues . paid twice what i could have got a low end 92% goodman for. our infinty furnace has endless problems that seem just stupid . why would you make a furnace so complex it becomes undepenable? so i save $80 over 2 yrs over the cheapo generic furnace but the carrier cost 1.5 k more figured my payback would be 15 yrs if it worked right (it didnt ) its a nightmare! just hype! comfort level wasnt any different than the old reem standing pilot it replaced that was still going strong after 25 yrs spent 6k and never going to see a payback . atleast with a chepo furnace i could just get rid of and get a new one but you cant just eat the 6k you spent on this over engineered over priced furnace AVOID !

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Date created: 2010-08-04 Name: Tired of manufacturer's BS

Satisfaction Rating:
Review:
"Carrier junk, poor service"
I've spent four days now trying to get a grip on what is causing problems with a Carrier Infinity System. The unit is installed on a friend's home. I'm a general contractor, and the local Carrier dealer is no longer welcome on this jobsite. This Carrier unit is about 3 years old. It was installed on existing ductwork. Through my efforts, and a bunch of phone time with Carrier tech support, I'm of the opinion that this system is way over-sold and way under-engineered. The static pressure reading mechanism is factory calibrated for sea level, and does not account for elevation changes, so you have to know how much to allow for based on your elevation - not a critical issue but a hassle just the same. The "Replace Air Filter" notification is constantly on. The coil is clean, and the return ducting is adequately sized, and the supply duct is adequately sized - all according to readings taken from the controller. Even with the coil cabinet cover removed, the static pressure reads as being too high. Tech support's recommendation is to simply turn the notification feature off, but that's not what the customer paid for. Tech support verified the components used on this unit is a matched set, which leads me to think the coil and coil cabinet are simply too small and will not allow sufficient airflow. This design "flaw" only exacerbates any issues one might have with insufficient ductwork. I suggested to tech support that maybe the controller or some other component might be defective and giving us incorrect static pressure readings. He told me all was well and that the unit is working properly, but to just turn the dirty filter notification off and problem solved. Even with the controller set on "Auto", the unit cycles on and off. The blower always runs on high until the unit reaches temp, then the unit shuts down completely. It acts as if the unit is running on a standard thermostat. The blower on the infinity is supposed to run at variable speed, with the compressor cycling on and off per demand - but the blower should never stop running. Tech support tells me the unit knows what it needs to do and is functioning properly - bullcrap. We only have one Carrier dealer in our town, and the homeowner does not want him back on the job. The tech support guy is tired of talking to me, most likely because I have identified the problem and there is no (Carrier available) solution. He's tired of making excuses and covering for a design flaw. Just like the local Carrier dealer, the tech support guy is hoping we'll just get frustrated and go away. If someone tries to sell you a Carrier, you'd best run like H*ll!

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Date created: 2010-07-27 Name: Paddy

Satisfaction Rating:
Review:
"Carrier Furnace"
I have owned a Weathermaker since 1990, and hasn't had any service call since the first month. The only complaint I have is the induction fan is noisy when started up. I'm looking for a high efficiency furnace and tankless water when I came across this site. Reading some of this reviews, I guess I luck out with a good one.

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Date created: 2010-07-12 Name: Randy Teet
Years owned: 6

Satisfaction Rating:
Review:
"Carrier Infinity System"
We are extremely disappointed in our Carrier Infinity system. It's quiet and efficient, when it's working, but that's it. The system was installed in 2004 and is on its 3rd motherboard and 3rd blower motor/module. The most recent blower motor just went out after the factory warranty was up, and it's not cheap. It's ridiculous for us to have to spend so much money to keep a system going. I would not recommend a Carrier to anyone, and I will never buy a Carrier again, period.

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Date created: 2010-06-14 Name: LeNoir
Years owned: 14

Satisfaction Rating:
Review:
"Carrier 90% efficiency gas furnace"
I bought a Carrier 90% efficiency gas furnace with an air cleaner 14- years ago by a licensed and reputable HVAC contractor. The furnace has never given me a problem, and I have never had it maintained or serviced during those years. It is a solid quality furnace. I would definitely get another one.

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