Consumer Reviews of Bryant furnaces

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Date created: 2010-01-19 Name: Carol
Years owned: 2

Satisfaction Rating:
Review:
"Bryant Geothermal"
First of all, I had an installer who does not answer his call, leaves you waiting for him to call and I was told my electric bill would be cut in half and that no one else could work on this unit. It replaced a water-furnace. The rep has been here over 12-18 times since I purchased the unit. I called Bryant and told them I just wanted it fixed. They are still working on it. If I had the money, I would purchase a different brand. A company is only as good as their service is and the product.

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Date created: 2010-01-09 Name: Rich Johnson
Location: Ohio
Years owned: 20

Satisfaction Rating:
Review:
"North East Ohio Bryant/Carrier system"
I installed my Bryant Plus 90 (398aaz) 88,000 btu in 1990 when I built my 2300 sq ft ne Ohio home. I changed the inducer fan once, the ignitor twice, the limit switch once, the fan control board (module) 3 times (twice for lightning strikes) and cleaned the flame sensor 2 or 3 times when it got too dirty to let the furnace run, and tried to oil the fan motor. No place to oil it. I will just change it when it goes, which should have been 10 years ago! I do all the work myself because it is so simple. I run the fan almost all the time to keep the heat(cool) even. If it croaks tomorrow, I will put another one in just like it. Oh, it gives me a $70.00/month gas budget. I added a Carrier 3 ton ac unit 4 years ago, and have had no trouble with it at all. It is a little short on the 95 degrees plus days, but we only have a handful each year.

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Date created: 2010-01-06 Name: R Heath
Location: WI
Years owned: 7

Satisfaction Rating:
Review:
"Bryant"
I have been installing Bryant heating and cooling equipment for over 10 yrs in WI. Our company deals with a lot of commercial property and I have 1000's of Bryants installed all over the city. In unconditioned attics and basements everywhere, they can be installed and we simply do not go back for service problems. I think a lot of these complaints have to be a install problem. Like the one that said, he can not keep his lower level heated without the fan on continuously. That is a duct problem from the day the house was built and if the heat exchangers are junk then why are we not seeing this problem. I question a lot of these reviews on here. Everything I have said is a fact. We want to sell the best furnace on the market and that is why I will not change the brand I sell.

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Date created: 2009-12-23 Name: MCG
Years owned: 2

Satisfaction Rating:
Review:
"Bryant Package Unit"
Replaced the 1984 Payne gas package unit in my home with a Bryant 3 ton 13 seer Puron variable speed package unit in Feb. 2007. Bryant unit is very quiet, cools and heats perfectly. Definitely, I recommend a Bryant or a Carrier system.

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Date created: 2009-12-15 Name: Ted Smith
Years owned: 13

Satisfaction Rating:
Review:
"Bryant Does NOT Stand by its Products"
Never buy a Bryant. We bought a Bryant high energy efficient furnace 13 years ago and have put money into it every year to keep it running. Junk their motto, "Whatever it takes" means whatever it takes to keep the customer spending money. Before you know it, you have several thousand dollars of junk in your basement. Do not waste your money and be careful because Bryant makes furnaces under different names.

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Date created: 2009-12-04 Name: Ann Blask
Years owned: 1

Satisfaction Rating:
Review:
"BRYANT-DON'T BUY IT"
The "5 year guarantee" apparently is of no use on a one-year old furnace. 2 weeks of 62 degrees, 6 visits by the installer. The installer got no help from Bryant Tech Support. I could not reach Customer Service for a week. They told the installer I had to deal with the 800 number. They said I had to deal with the installer. They are useless, rude, incompetent. According the the installer, the Tech Support is as bad.

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Date created: 2009-12-03 Name: Dick
Years owned: 7

Satisfaction Rating:
Review:
"Bryant Igniter Problems"
Got new condo with Bryant furnace already in it. It says 80% efficient on the governement label. I am on my third igniter since I moved in 7 years ago.

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Date created: 2009-11-07 Name: T Tozer
Years owned: 6

Satisfaction Rating:
Review:
"Bryant Plus90t"
We purchased this furnace in Jan 2003 to replace an 8 year old one that had a cracked heat exchanger, what a mistake. Last week the furnace would not light so I called a local service company thinking it was a sensor. They tell me that the secondary heat exchanger is cracked and that the infuser unit needs replaced. It appears that the heat exchanger may be covered by an extended warenty because of a class action lawsuite but the infuser is not. Here is the killer, the infuser unit is $600 just for the part. I checked the unit over and I do not see the gold plating that would justify this price. Where do they get off charging such a price for this? Do I pay $800-$1000 to fix this 6 year old unit or do I get a new one (not Bryant)

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Date created: 2009-10-04 Name: AKS
Years owned: 6

Satisfaction Rating:
Review:
"President, Windsong Townhome Owners Assn"
Half (four) of the Bryant high energy efficient furnaces in our townhome development have failed over the last two years (secondary heat exchanger). None of the furnace brands have failed. All owners chose to replace with other brands rather than simply use the Bryant warranty to replace the exchanger. Better peace of mind.

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Date created: 2009-07-06 Name: Greg Moorehead
Years owned: 11

Satisfaction Rating:
Review:
"Bryant Quiet Whisper is Junk!!"
Have waited 11 long years to replace the loudest, sleep depriving system on the market. Do not buy Bryant!! Total junk.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.