Consumer Reviews of Bryant furnaces

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Date created: 2010-02-02 Name: R. Brown
Years owned: 6

Satisfaction Rating:
Review:
"Model: 352MAV"
Ignition failure. This has been a huge problem since our Model 352mav was installed six years ago. There doesn't appear to be a fix at all. Every year, our installer (at no cost to us, mind you) comes out to try a new fix. Every year it fails. Unless there is a permanent fix for this problem, I would like Bryant Heating and Cooling to install at no cost to us, a new furnace that will work and be dependable. I've been extremely patient up until now. Please get in touch with me as soon as possible. Thank you, Rick Brown

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Date created: 2010-01-19 Name: Carol
Years owned: 2

Satisfaction Rating:
Review:
"Bryant Geothermal"
First of all, I had an installer who does not answer his call, leaves you waiting for him to call and I was told my electric bill would be cut in half and that no one else could work on this unit. It replaced a water-furnace. The rep has been here over 12-18 times since I purchased the unit. I called Bryant and told them I just wanted it fixed. They are still working on it. If I had the money, I would purchase a different brand. A company is only as good as their service is and the product.

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Date created: 2009-12-15 Name: Ted Smith
Years owned: 13

Satisfaction Rating:
Review:
"Bryant Does NOT Stand by its Products"
Never buy a Bryant. We bought a Bryant high energy efficient furnace 13 years ago and have put money into it every year to keep it running. Junk their motto, "Whatever it takes" means whatever it takes to keep the customer spending money. Before you know it, you have several thousand dollars of junk in your basement. Do not waste your money and be careful because Bryant makes furnaces under different names.

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Date created: 2009-12-04 Name: Ann Blask
Years owned: 1

Satisfaction Rating:
Review:
"BRYANT-DON'T BUY IT"
The "5 year guarantee" apparently is of no use on a one-year old furnace. 2 weeks of 62 degrees, 6 visits by the installer. The installer got no help from Bryant Tech Support. I could not reach Customer Service for a week. They told the installer I had to deal with the 800 number. They said I had to deal with the installer. They are useless, rude, incompetent. According the the installer, the Tech Support is as bad.

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Date created: 2009-12-03 Name: Dick
Years owned: 7

Satisfaction Rating:
Review:
"Bryant Igniter Problems"
Got new condo with Bryant furnace already in it. It says 80% efficient on the governement label. I am on my third igniter since I moved in 7 years ago.

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Date created: 2009-11-07 Name: T Tozer
Years owned: 6

Satisfaction Rating:
Review:
"Bryant Plus90t"
We purchased this furnace in Jan 2003 to replace an 8 year old one that had a cracked heat exchanger, what a mistake. Last week the furnace would not light so I called a local service company thinking it was a sensor. They tell me that the secondary heat exchanger is cracked and that the infuser unit needs replaced. It appears that the heat exchanger may be covered by an extended warenty because of a class action lawsuite but the infuser is not. Here is the killer, the infuser unit is $600 just for the part. I checked the unit over and I do not see the gold plating that would justify this price. Where do they get off charging such a price for this? Do I pay $800-$1000 to fix this 6 year old unit or do I get a new one (not Bryant)

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Date created: 2009-10-04 Name: AKS
Years owned: 6

Satisfaction Rating:
Review:
"President, Windsong Townhome Owners Assn"
Half (four) of the Bryant high energy efficient furnaces in our townhome development have failed over the last two years (secondary heat exchanger). None of the furnace brands have failed. All owners chose to replace with other brands rather than simply use the Bryant warranty to replace the exchanger. Better peace of mind.

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Date created: 2009-07-06 Name: Greg Moorehead
Years owned: 11

Satisfaction Rating:
Review:
"Bryant Quiet Whisper is Junk!!"
Have waited 11 long years to replace the loudest, sleep depriving system on the market. Do not buy Bryant!! Total junk.

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Date created: 2009-06-04 Name: Jeff Preminger
Years owned: 2

Satisfaction Rating:
Review:
"Piece of junk"
In less than 2 years we've had this worthless poj repaired 3 times! What a mistake we made in buying this piece of crap Bryant! Go with something else and save yourself the headaches!

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Date created: 2009-04-09 Name: BRYANT HTG & COOLING SYS
Years owned: 10

Satisfaction Rating:
Review:
"Fixer Upper"
I have been in properties management business for over 25 years. I have dealt with many different brands of equipment but have received the best service and performance out of my Bryant products. From the several 2 bedroom rental properties to the 13 light commercial strip mall type spaces I rent and maintain, I have receive the lowest service costs and best comfort from the Bryant equipped spaces. I have used others but prefer Bryant

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