Consumer Reviews of Bryant furnaces

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Date created: 2011-03-08 Name: Bruce Augusta
Location: Chester N.H.

Satisfaction Rating:
Review:
"furnace or installation doesn"t matter it became my problem"
My 90 plus Bryant furnace gave me headaches from day one as it was always breaking down it seemed at the start of every heating season. Recently replaced this unit because of a crack in the heat exchanger,which was found by a propane gas technician. This crack caused a high level of carbon monoxide to be emitted into my home,therefore the technician red tagged the furnace and I was forced vacate the premises and replace my furnace immediately,as there was no back up heat source in my home. After 12 years of high maintenance costs,I was informed that the furnace was installed incorrectly.It seems as though the intake air line was reversed and the furnace was always starving for air. I can"t believe this was never detected before considering the amount of times this unit was serviced. I purchased an American Standard furnace because the supposedly dependable Bryant was not very dependable.

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Date created: 2011-02-25 Name: J Mich
Location: s elgin Il

Satisfaction Rating:
Review:
"dont buy a bryant"
out home was built in 1978 and the original furnace lasted almost 28 years with little or no problem. we had the new supposedly more energy efficient and "better" furnace (Bryant) installed in 2006 and have had to have numerous service calls the latest to replace the blower ($475) It is very poor quality and I can only think the technician got a good markup. We are very disatisfied and would definately NEVER recommend this brand!!

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Date created: 2011-02-20 Name: E. Kulish
Location: Beecher, Il. 60401

Satisfaction Rating:
Review:
"Furnace is defective. Received NO response"
I have written to both the Customer Service Dept. and to Mr. Cook in Indianapolis as well as having completed this form before. To date have not had a response. The Inducer motor is defective. We built our new home in July of 2005 and requested Bryant. I believe this should be covered by your warranty, however, I cannot receive any response to my numerous correspondence. If I do not hear shortly, I will take this up with the Chicago Tribune's Problem Solver, which will publish the fact that Bryant does NOT reply to customer's correspondence. I will also contact our Atty General and inform them. Hope to hear from someone. Bryant needs some public/customer relations expertise.

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Date created: 2011-02-13 Name: steeler dude
Location: Worthington,OH

Satisfaction Rating:
Review:
"Bryant furnaces suck"
Had Bryant 95% (bs) 353BAV060100 2 stage furnace installed 6/28/2010. It routinely overheats and shuts off w/o reaching set temperature. The limiter that shuts off the furnace has twice failed to reset resulting in no heat and two service calls. The first tech banged the limiter on the floor to free the sticking part. Real high tech fix! We lost electricity due to storm and temperature dropped to 58 deg. It took 12+ hours to recover to 73 deg. after power was restored because the unit shut off every ten minutes. When it is running "properly" the airflow is so low it does not wasrm the more distant rooms. All the energy is being used to heat ductwork that cools because of excessive cycling. I'm told the blowers rate of airflow cannot be adjusted. Now I'm waiting for a Bryant representative. I'm sure he's got a well rehersed spiel as to why it's not the company's fault they produce a product that doesn't heat a house worth a damn. I've already heard the excuse that government regulations cause the problem.

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Date created: 2011-01-31 Name: Andrew leBoeuf

Satisfaction Rating:
Review:
"Home owner"
Had a Bryant high efficiency furnace install Dec of 2009. The original furnace was a Bryant that had lasted in my home for 22 years, with one blower replacement and the usual furnace cleanings. Have now had the new furnace for over two years and have had no problems. On the coldest days were are comfortable and have saved money on gas also. I will look at Bryant again when its needed.

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Date created: 2011-01-11 Name: ricky
Location: St Catharines Canada

Satisfaction Rating:
Review:
"boeing 747"
First mistake was buying a Bryant furnace as it has been nothing but a joke since new and is now just 5 years old, Model 340 M.A.V and is included in the models with bad heat exchangers and it appears Carrier just ignores this problem ,maybe it will take a death to ignite some action. It has at times sounded on ignition like a 747 going down the runway preparing for take-off. at other ignition times no noise at all other then normal sound. Two service technicians have checked it out plus the installer and the same old crap, one lowered the manifold gas pressure and the next raised it back up to print specs as he said that was a no-no.I will never buy another Bryant product,once stung is lesson enough.If anyone has this same problem i would appreciate the solution ,before i scrap this piece of junk.

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Date created: 2011-01-02 Name: Brent Glaser
Location: Halleck, Nevada

Satisfaction Rating:
Review:
"Bryant 350 MAV High Efficiency"
Furnace worked great for the first 4-5 years. My mom paid $10,000 to install this plus new ductwork. I moved into the house after she passed away just to find the heat exchanger had rusted through. This causes the main burner box to overheat, then the furnace shuts down. Original installer wouldn't call back. Took it apart myself and found the secondary heat exchanger was "rust proofed" by coating the narrow steel passages with plastic. The steel rusted from the moist/cooled/condensing exhaust gasses, then the plastic and rust plugged the exhaust passages creating backpressure that shuts down the furnace. Used propane torch to burn out all plastic, then pressure washer and air to blow out rust pieces. I know this is crazy dangerous, but I'm not in a mood to buy another until I research who makes condensing furnaces that won't rust the secondary heat exchanger quite so fast. Some people make stainless steel heat exchangers for not that much more. So far I've squeezed 3 extra winters of use out of this crappy furnace, but I see the flame color is not a nice blue flame anymore--starting to choke up and burn yellow. DO NOT BUY any high efficiency/condensing furnace that does'nt have a stainless steel heat exchanger!!!

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Date created: 2010-12-15 Name: MikeButt
Location: Silver Sprin MD

Satisfaction Rating:
Review:
"2 months out of warranty"
Bought a Bryant furnace brand new 5 years and 4 months ago. It must have planned obsolesence. Two major parts are broken now and will cost $1500 plus labor to fix. I called Bryant, which gives you the old sorry out of warranty speech. I am at the point of maybe replacing the furnace because of the fear this is just the tip of the iceberg and will turn into a money pit. So I would not recommend a Bryant ot Carrier system to anyone.

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Date created: 2010-11-29 Name: R. Wanner
Location: Chicago

Satisfaction Rating:
Review:
"High Efficiency Gas Furnace"
We have a Bryant (Labeled Carrier) 90 % efficient gas furnace. From day one this furnace has been trouble. We joke with our friends that it saves a lot of gas because it always shuts down when it gets really cold outside. Calls to the manufacture have lead no where. AVOID this piece of junk.

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Date created: 2010-11-15 Name: A Burk
Location: Indianapolis, IN

Satisfaction Rating:
Review:
"Plus 90, Junk that needs too many repairs"
Endless repairs that cost more than it would cost to operate an older lower efficiency unit. Design lets birds come into exhaust and build nests in the furnace! Bryant's response was that "you live near wildlife'! Duh..I have birds in my area..wow. Also the main board failed, the igniter failed, the flame sensor failed and on it goes. The igniter is located in a spot that makes it nearly impossible to replace..other brands make it easy. No more Bryant for me! They make the furnaces in my city..too bad I have to buy another brand next time!

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