Consumer Reviews of Bryant furnaces

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Date created: 2012-10-30 Name: M Aherne
Location: Calgary, AB

Satisfaction Rating:
Review:
"Bryant Canada has terrible customer service"
I purchased a Bryant high efficiency furnace 4 years ago. It was installed by a certified Bryant installer. The installer did a very poor job at installation. This certified installer is no longer in the country. I now have to have all of his shoddy installation work revised. Bryant Canada should appoint another Certified Installer to properly install my furnace. Bryant Canada will have absolutely nothing to do with the fact that it was one of their guys who did the shoddy work and they should pay for the changes needed. I will never purchase another Bryant product again. I am also going to raise the red flag for family, friends, co-workers, neighbors and acquaintances.

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Date created: 2012-10-12 Name: Justin D
Location: Tacoma, Wa

Satisfaction Rating:
Review:
"Couldn't be more disappointed"
We have had our Bryant furnace just over three years. The furnace has failed twice this month. The first visit cost us over $300 in labor. We are currently waiting for the repair people to come today to determine what is wrong with it now. I contacted Bryant and was told there was nothing they would do. I would stay away from anything Bryant. A furnace should last more than three years. If it doesn't the company should do something about it.

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Date created: 2011-11-18 Name: J Worden
Location: Maryland
Years owned: 6

Satisfaction Rating:
Review:
"Pathetic"
I am having this clunker serviced for the same problem again. Fan and cycle system malfunction. Let's see how much this service call will run. Cold and shivering again. If there was a lemon law, this unit qualifies.

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Date created: 2011-11-06 Name: bob
Years owned: 11

Satisfaction Rating:
Review:
"horrible furnace"
I own a bryant model 350mav which is only 11 years old, the unit was installed by a professional hvac company and after the 5th year, I started having problems with it, first I had to change the inducer blower motor, then I had to change the control board, and now my secondary heat exchange unit is completely rusted and discharges a very fowl odor and rust in the utility sink. For an 11 year old blower, I have pretty much replaced every piece of equipment that needed to be replaced.

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Date created: 2011-10-22 Name: John W. Peterson
Location: St. Paul, Minnesota
Years owned: 7

Satisfaction Rating:
Review:
"Fragile high efficiency furnaces"
We have a Bryant Plus 90I (355 mav). It cost about $5000 for furnace and installation seven years ago. Installation was botched and furnace was almost ruined due to a number of issues. It generally needs service every year and this year we had a new inducer board installed. The furnace ran a few hours and this item failed. If you want to know what is going to happen to companies such as this look at the appliance market. Five years ago there very few "foreign" brands and now they are dominant.

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Date created: 2011-10-12 Name: Frank Decker
Years owned: 1

Satisfaction Rating:
Review:
"Plus 95 Evolution Furnace"
Installer advised Bryant furnace Evolution Plus 90i can't be made to work on "comfort" settings, consequently blows only slightly warm air, which causes wind chill in house.

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Date created: 2011-09-05 Name: Mary Johnson
Location: Louisville, KY

Satisfaction Rating:
Review:
"Not level"
We just had a new Bryant Furnace installed; there were more numbers to the model # and I could not find the exact number listed; it says on the furnace that it is the preferred series plus 90x. My husband is sleeping and I do not have the manual to get exact model # from it. This furnace is not level, the installers have been out several times and the last time we were told that this model is built to slant to one side so it can drain and that it is installed correctly. My husband had talked to the manager of the business that installed furnace and was told that it should be level; installer said manager was wrong. This is our third furnace in 40 years and never had one not level; also, if it is built to slant to one side, don't understand why the front panel looks crooked; I would think something built to slant would have a cover that also was on a slant. My husband told installers not to come back and is not happy, but maybe the furnaces these days are not supposed to be level, however, this just does not seem right to me and we certainly paid a high price for the furnace. If anyone knows about Bryant furnaces built to slant and not be level, I would appreciate your letting me know. Thanks so much!

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Date created: 2011-08-14 Name: Cathryn
Location: Cincinnati, OH
Years owned: 5

Satisfaction Rating:
Review:
"Bryant has found a way to rip you off more..."
Our electric, variable speed blower motor went out after only 5 years and 2 months of use. After having two technicians check the unit to make sure it was indeed the blower, they proceeded to tell me the unit was just 2 months out of warranty. So besides Bryant only making a product to last barely beyond their warranty, they also manage to rip you off by now making you purchase both the ecm and blower motor together. Previously, they sold the replacement parts separately saving the end- customer a small fortune. On top of the angst of replacing parts that should have worked for at least 10-15 years, the replacement parts are only warrantied for a year. So I'm sure I will be replacing parts in about 13 more months....Pathetic product.

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Date created: 2011-05-04 Name: Debbie koss
Location: Aurora, Il
Years owned: 8

Satisfaction Rating:
Review:
"evulation"
very quite , much lower utility bills, love the evulation controller thermostat .more even humidity control

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Date created: 2011-04-29 Name: Craig and Karen Kleist
Location: Mankato, MN
Years owned: 1

Satisfaction Rating:
Review:
"Serial #4909A01441"
I am resubmitting this because it submitted before I could type in my email address. Our family has ben unhappy with this furnance since the first day and it has only gotten worse. If we we're rich we'd have it ripped out and a different brand put in, but were not so we have to live with it. We set it for 62 at nite, while everyone is getting ready in the morning it's set for 67. As soon as they leave I turn it back to 62 so I don't have to listen to it run all day. I simply put on another sweater and have a blanket for my legs. When the kids get home from school I turnit back to 67 until we go to bed at 9:30 them it goes back down to 62, then we start all over again. The problems are that it clicks between 12 and 20 like a lighter is trying to work before it turns on, then when it does turn on, it sounds like there's a car with a bad tail pipe in our driveway or we compare it to hiring someone with a truck and scoop on to come and plow our driveway. The old furnace was the size on a small car, but it heated the house just fine and the only was we knew it was on was my going to a heat vent and feeling to see if anything was coming out. At the time something had happen to the ball bearings tht Schweickerts said was to expensive for us to repair so they recommended getting a new furnance. We knew it was old and trusted Schwickerts to be telling us the truth, we don't feel that way now. We would NEVER recommend this company or furnace brand to any friends or family members, we really wouldn't even recomend to someone we didn't like.

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