Consumer Reviews of ARMSTRONG furnaces

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Date created: 2013-04-02 Name: J. Jackson
Location: Eastern Wisconsin

Satisfaction Rating:
Review:
"Greatest unit ever"
This unit is so reliable and a strong furnace. I found out that Armstrong is made by Lennox so these furnaces have the quality and reliability of a lennox but not the high lennox cost. I love my armstrong furnace.

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Date created: 2013-04-01 Name: CHARLES MILLER
Location: MICHIGAN

Satisfaction Rating:
Review:
"DEALER"
I have been in the hvac business 35 years. I am not surprised about the bad reveiws I have read. So many uneducated people complaining about a product where they should be after the instalation company, also from what I read I hope they service there cars. Too many people jump on cheap installations and complain. I have sold trane, york, carrier, bryant, luxaire, janitrol, goodman, miller, intertherm, coleman, armstrong , ducane, airtemp, frigidaire arco aire. I dont care what you install if its done right and serviced properly they will be quieter heat better and last 20-30 years.

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Date created: 2013-03-24 Name: Mike M
Location: Chicago, IL

Satisfaction Rating:
Review:
"Armstrong Furnace Reviews"
We have been an Armstrong dealer for a long time now and have had great success. For customers landing on this site or any other site in search of an Armsrong review, don't be turned off too quickly by some negative reviews. People that leave reviews are either very unhappy or extremely happy about the product or service they received. If you pull up other reviews for Carrier, Trane, Bryant or any other furnace you'll find the same ratio of negative to positive reviews, it's human nature. Now, getting back to the furnace issues I'm reading about...here's some news folks, a furnace out of the box does not perform as designed if not properly installed. Installation is critical!! Don't be to concerned with the brand of the furnace, you should concentrate your efforts on finding an installer you trust, review them, get referrals. Once you do, trust that they will do the right thing. I would almost bet that alot of these unhappy customers are A)a newer construction home with a shoddy builder/low cost hvac contractor or B)went with the cheapest lower cost bid. Internet has become a powerful tool for the homeowner, find a quality contractor on Yelp, Homeadvisor, AngiesList and other reputable contractor locater sites.

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Date created: 2012-11-17 Name: Armstrong-Happy
Location: Central Ontario Canada

Satisfaction Rating:
Review:
"93-Single Stage, Read the installation Manual!"
I just had our Armstrong 93 single stage installed, and I am very happy with the unit. As far as I can see, I got a Lennox without the price. But, going over the installation instructions after it was installed, my reputable installer missed a couple of key installation instructions unique to this furnace. For example, exhaust pipe was not level away from the furnace, therefore at an elbow, the exhaust had a large amount of water (cup-cup and 1/2). Secondly, this furnace required outside, a 2" to 1 1/2" reducer and 6" of 1 1/2" pipe off the reducer as its final link to the outside, as noted numerous times in the instructions. Reading on the Internet, it has something to do with avoiding pitting/ cavitation? Of the exchanger/inducer thingy (I have no idea what this means?). Lastly, a vent tube just before the condensate pump was not installed, clearly indicated by a sticker on the plastic piece and the instructions. Again, reading on the Internet it says I would not encounter any problems with this until the furnace was really working hard (Christmas holidays?). So yes, it is all about the installer and whether or not they can follow instructions.

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Date created: 2012-04-19 Name: Craig Hoormann Tri-Town Heating
Location: Muskego, WI
Years owned: 5

Satisfaction Rating:
Review:
"Contractor is everything Don't blame the equipment for a poor install"
We are a contractor based just outside Milwaukee and have been in business 55 years. We have carried Armstrong products for 16 years. As I read through most of the reviews here there are a couple of things I would like to touch on here. I noticed a fair amount of reviews have ties to a blower motor problem and a builder. I would like people to be aware that a lot of builders chose their contractor simply based on one thing, and that is price. a failed blower motor to me is a sign of a couple of things. First, an undersized or poor filter choice. Remember the best filter for your air quality is not the best for equipment. If you want better air quality go to an electronic or 4" pleated. The super pleated 1" are terrible for equipment. Second, an undersized duct system. to figure out if either of these are a problem a simple static pressure test will tell that.Third there is a blower setting on the furnace, if your contractor does not make sure to set this up as required with the air conditioner it can also cause problems. The cheapest contractor is usually cheapest because he cuts corners. I also noticed someone say their heat exchanger rusted out in 9 years, I find this hard to believe as every heat exchanger that Armstrong produced since 1986 as far as I know is stainless steel. As for the person who stated their second floor doesn't heat and the furnace is super loud, I can bet you that there is a distribution problem and this is not the fault of the furnace. Both issue you have stated about this lean me toward that. You could put any furnace you want in there but until the distribution system is fixed the problem will always exist. I will say that there has been some pressure switch issues with the new 33" tall models as one contractor noted, however when redesigning the furnaces for new government regulation all companies have had some bugs to work out. Also as another contractor pointed out this equipment is made in a factory and there is some error on any product produced in any factory. I have installed other equipment and it works fine, but I just have fewer issues with the Armstrong. It all comes down to the Installer. Is that $500 you save now worth the higher energy bills(and yes if not installed properly a furnace will cost more money to operate), constant failure of equipment, thousands in repairs, and the sacrificed comfort you get with a poor install, well, that is for you to determine.

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Date created: 2012-02-03 Name: A Rasmussen
Location: Provo, Utah
Years owned: 32

Satisfaction Rating:
Review:
"Natural Gas Forced Air Furnace"
Thirty-two years without a single service call qualifies this to be an excellent furnace. It has a simple and functional design. What more could one ask for.

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Date created: 2012-01-03 Name: Michael James Bullick Sr.
Location: Royersford PA
Years owned: 10

Satisfaction Rating:
Review:
"No complaints"
10 years ago I had a Armstrong hot air oil furnace put in. I have yet to have a problem with it. 11 years ago I had a 2 ton Armstrong central air unit put in. I have yet to have a problem with it. As a matter of fact I do not even have the air serviced. Nothing has been done to it. Naturally I have the oil heater cleaned and serviced once a year and change the filters every 90 days.

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Date created: 2011-08-31 Name: Brian McDougall
Location: B.C
Years owned: 10

Satisfaction Rating:
Review:
"I am a Hvac Contractor"
I am a Hvac Contractor. This business (family owned)has been in business since 1956. I have been installing high efficiency furnaces since the 80's. In the 80's and 90's I used to do warranty work for about 10 manufactures on tanks and boilers and furnaces. Number one rule 97% of all problems are installation. Second rule is that out of 100 units built 2 will fail. No manufacture builds a unit that wouldn't heat your home but thousands of contractors out there can screw it up with out the training or knowledge. Yes 40 years ago units were simple, but I have found that the furnaces are more dependable now. But I sell Armstrong furnaces (99% are the 95% models) and I recommend these and promote them because of their dependability. I get my business from referrals and happy comfortable customer not the fact I sell Armstrong but because of the way they are built which helps my reputation. Did your service person check everything, gas pressure, manifold pressure, temperature rise, grounding, clock the unit to make sure it was proper. I have gone to check units that homeowners were unhappy with a product only to find that it was not installed or set up properly. There are to many out there just slapping these units in. One common problem on a condensing install is there is not enough slope on a side wall exhaust and no support so water will collect in the low spot and the unit will shut down if the pressure switch will not stay closed and turning the power switch off and on is not a repair. Blower motors burning out, are the ducts big enough? Was the unit over sized? If you had an old furnace that was 100.000 Btu's (at 60% efficiency) you don't put in a 100,000 high efficiency furnace you would put in a 60,000 btu at 95% the old 100,000 gave you 60,000 btu's of heat the 60,000 hi-efficiency would give 57,000 btu's of heat. So if you put in 100,000 new furnace it would del 30% more air so chances are the static pressure is too high and the motor would work too hard to try to get the volume of air to the outlets. There are lots of reasons homeowners would be unhappy and these are just a couple possibilities. Sorry for being so long winded but anybody wanting to check out a product google class action lawsuits (and the product type - e.g. runners, desk or whatever they are checking out) I really hope customers go with the contractor they are comfortable with, and if your gut tells you something, listen to it. Hope all are comfortable and happy from now on. Cheers!

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Date created: 2011-08-08 Name: Ron P.
Location: Apple Valley, MN.

Satisfaction Rating:
Review:
"Nice Furnaces"
I am not sure why the unhappy customers are very unhappy. They must have had a very bad contractor installing them. I been installing these furnaces for 5 years now and I am very satisfied with these products. I highly recommend these furnaces and ac. Not one call back on either.

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Date created: 2011-05-12 Location: Colorado Springs, CO

Satisfaction Rating:
Review:
"Armstrong Air Furnace"
I have owned my furnace for about 14 months, though the furnace is older than that. It came with the house when we bought it 14 months ago. It heats the house efficiently and hasn't required any repairs in the last 14 months. We did service the furnace after we moved in along with the duct work. The furnace was found to be in great working condition at the time it was serviced. The furnace also stays on until the thermostat tells it that the temperature is reached, unlike another furnace I owned in the past that would cycle on and off frequently. We have no complaints about this furnace. The only option that we wished it came with was a whole house humidifier. We plan to purchase and install a humidifier to the furnace in the future. We would recommend this furnace to our friends and would consider buying it or a more energy efficient model from the same brand.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.