Consumer Reviews of ARMSTRONG furnaces

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Date created: 2011-01-10 Name: Dixie Pray
Location: Lakewood,CO

Satisfaction Rating:
Review:
"person"
I live in a 900 sq.ft. main floor condo. The furnace is so loud it wakes me up at night--sounds like a big diesel transport truck in my living room. I was not thoroughly informed by the seller--totally hate it.

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Date created: 2010-12-01 Name: J. Humpe
Location: Richmond, OH

Satisfaction Rating:
Review:
"Electric forced air furnace"
Bought an Armstrong electric furnace as a replacement for an older electric furnace. Furnace acts very erratic -- won't shut off and keeps getting hotter and hotter. This AM mercury was at the top of my thermometor. Repairman came today and is getting me a price on a new furnace. Sequencers have been replace several times.

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Date created: 2010-11-29 Name: MM

Satisfaction Rating:
Review:
"Failed"
We had this furnace less than three years when the blower motor went out. The repairman said the motor was under warranty but not the labor. He also couldn't put in a universal motor, we had to wait for two days without heat (10 degrees out) for the replacement motor.

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Date created: 2010-11-15 Name: C Kessler
Location: MInnesota

Satisfaction Rating:
Review:
"Money pit"
Our Armstrong Air furnace installed in our home in 2000 started sounding like a jet plane right after the warrenty went out. Repairs were extremely expensive so we lived with it. A month ago we had more problems. Replacement parts and labor of $680. One month later, they found a crack. Danger of CO poisening. Shut down during heating season. Two recommendations - replace furnace. What a nightmare!

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Date created: 2010-09-30 Name: John C.
Location: Boulder, CO

Satisfaction Rating:
Review:
"Owner"
We built our custom home in 2002, and our G.C. hired an HVAC Contractor who installed 3 Armstrong Furnaces in our house (yes, it is a big house and we have 3 zones). Just found our from a technician who was servicing the units that all three have cracked heat exchangers. Unfortunately, we did not have any conversations with either our G.C. or HVAC Contractor before they made a decision to install Armstrong Furnaces, otherwise we would have likely opted to pay a little more for a Lenox or other brand. My next call will be to Armstrong.

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Date created: 2010-09-03 Name: Richard Krueger
Location: neenah wi

Satisfaction Rating:
Review:
"mr"
our armstrong furnace was purchased in 2002. the control module and motor took a dump on us and $800 for module and $400 for mtr.we are going to junk it and get a trane or york furnace. BUYER BEWARE on armstrong furnaces

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Date created: 2010-04-16 Name: Kim K.
Years owned: 4

Satisfaction Rating:
Review:
"Piece of junk and very unreliable"
I've had my Armstrong Air Ultra 5 Advantage 80 for 4.5 years, and since owning it, we have had to call a repair company every single year because it stops working. The tiny coil near the ignitor needs constant cleaning or the furnace will shut off and continually try and ignite again and again and again with no success. And wouldn't you know it, it just gave out on us again yesterday and they had to order a $269 part for us. And of course, the dealer that sold it to us and installed it is out of business!

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Date created: 2010-01-14 Name: Steve
Years owned: 2

Satisfaction Rating:
Review:
"Steve"
This furnace is the biggest piece of junk ever made. What can I say about Armstrong Air? I'm a victim of American made. Unit has failed twice in two years. It either fails to start at all or works sporadically at best. I sure wish the Japanese companies made furnaces.... Toyota, Honda, etc. Until then, I guess we're stuck with domestic junk.

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Date created: 2010-01-08 Name: Chris B.
Years owned: 9

Satisfaction Rating:
Review:
"Poor quality - expensive repairs - don't buy"
We had this furnace installed 9 years ago (bought it because we were told it was manufactured by the Lennox people) and just got a bill for $700 in repairs because the furnace quit working. The gas valve (it's called a "smart valve" but my repair guy called it the "dumb valve") was defective, but there is no way to test it so the repairman didn't know if it was the problem initially. He tried some less expensive fixes first (new ignitor) but when that didn't work he concluded it must be the valve (the valve alone cost $300, not including labor). I expect a new furnace to work a lot longer than 9 years. We installed this one to replace a 40-year-old Lennox that was working fine, but wasn't very efficient. We thought it would save us money over time, but any savings we've had have probably been eaten up by the repair costs. Not happy at all - would never buy this crappy brand again.

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Date created: 2009-12-09 Name: C. Janczak
Years owned: 12

Satisfaction Rating:
Review:
"12 YEARS OLD AND OUT!!"
Imagine my surprise when my HVAC tech (who installed this system) informed me that my heat exchanger was rusting out. He showed me the areas in question and refused to service/clean the furnace for fear of creating a worse safety hazard than what exists now. The heat exchanger is covered under warranty but will be installed for $700.00! Through no fault of my own, I'm in the situation of forking over 700 bucks or consider a new furnace. Armstrong rep said no help with cost of labor. Nada. Nothing! Will my new furnace be an armstrong? Not!

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