Consumer Reviews of AMERICAN STANDARD furnaces

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Date created: 2012-01-17 Name: C. Sun
Location: Monterey, CA
Years owned: 4

Satisfaction Rating:
Review:
"get the extended warranty"
Furnace works well as does the Acculean (Aprilaire) air cleaner that was installed at the same time. After 4 years the computer control board died and the replacement cost was over $500 plus the cost for the diagnostic trip by the tech and the second trip out to install the new controller. It was replaced under the 5-year parts warranty but we were still out the cost for the two service calls. It would have been a good idea to pay for the extended warranty with a part that when it dies will cost $800 to repair. With a 5-year warranty we may end up replacing the board another 2-3 times during the life of the furnace. The dealer that sold us the furnace and installed it turned out to be the one company in our area that provides the worst service after the sale.

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Date created: 2012-01-16 Name: Mark R
Location: San Pedro, CA
Years owned: 10

Satisfaction Rating:
Review:
"Freedom 80 is garbage"
I live in LA, which means I need to run the furnace maybe one month out of the year to keep the house comfortable. And yet this furnace never has worked properly. Whether its a bad "call for heat," or a bad high limit sensor, it never wants to supply heat. Already had three service calls from the guys who installed it, and even they are mystified, but they still charge $150-200 each time for the service call. Sometimes in the middle of the night, the furnace will work for 10 minutes, then the heat cuts out and just blows cold air until I wake up and realize the house is freezing and I trudge to the garage to unplug the damn thing for the rest of the winter. We are staying warm with electric blankets, space heaters and sweaters, but our house is a consistent 58 degrees at night. At least we're saving on our utility bill.

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Date created: 2011-12-26 Name: Steve
Location: Elmira,ny

Satisfaction Rating:
Review:
"I would buy a vent-less gas heater for back up"
Personally if you have natural gas available I would buy a vent-less gas heater for back up. These units do not need electric for the flame so if you lose power you will still have heat and you can buy a new one for a couple hundred bucks.

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Date created: 2011-12-10 Name: Frances Egerton
Location: Orangeville Ontario
Years owned: 7

Satisfaction Rating:
Review:
"Never buy a Trane furnace"
I bought this unit between 7 and 8 years ago. And today is Friday December 10 2011 and my furnace died again for the 5th time -- the main board is gone. My first board went at the first year. I have had Trane rep. here and that did not fix the problem. So now here I am with no money for a new furnace and no heat. There motto is: "Nothing Stops a Trane" -- that's a lie. Don't ever buy a Trane.

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Date created: 2011-11-29 Name: JERRY
Location: ANCHORAGE
Years owned: 4

Satisfaction Rating:
Review:
"VERY GOOD FURNACE"
I have had nothing but good luck with this unit seems to be quiet and I'm not cold so I'm happy.

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Date created: 2011-06-16 Location: Duluth, MN

Satisfaction Rating:
Review:
"American Standard Freedom 90: Reliable and Efficient"
I installed an American Standard Freedom 90 Single Stage gas forced air furnace along with the American Standard Allegiance 11 central air conditioner in May 2003. It has been a reliable and efficient unit in the eight years it has been in operation in my home. The furnace offers 92% efficiency and heats a 1080 square foot, 3 bedroom 1955-built ranch house in Duluth, Minnesota for under $200 per month even in the middle of winter. The first year after, I saw a 39% reduction in my gas bill from the winter before, so it's an ideal choice to upgrade if you have an older furnace. The coil for the Allegiance 11 central air unit fits in the plenum above the Freedom 90 furnace; with the entire system mated to a programmable thermostat, it is easy to switch from heating in winter to cooling in summer. Operation is quiet. The only drawback is the filter; it takes a 14x25 filter, which does not seem to be a common, easy to find size. In eight years, it has been very reliable. I have had only one service call, when it was six years old at the beginning of the 2009-10 heating season, to replace the valve that opens when it starts to allow gas to come from the gas supply into the furnace. The repair was done by a local contractor that specializes in the American Standard brand and was fixed right the first time. The American Standard brand is one I'd buy again, and I have recommended it to friends. It has offered nearly flawless operation and saved me a significant amount of money over the last eight years.

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Date created: 2011-06-14 Name: M. stevens
Location: boston,ma
Years owned: 2

Satisfaction Rating:
Review:
"worst upgrade ever!!!!!"
I upgraded to a forced air/air conditioning system form a burnham steam boiler system. I thought the steam system was a pain to add water all the time and drain out the rust from the boiler. Every year we had to tighten the valves and nuts on the radiators, and they always seemed to leak a little.. I thought this was it, a high efficiency gas furnace and high efficiency air conditioning I would never have to pay for repairs again. WOW!!!!! Was I wrong, I paid $12,000 to have this system installed in my small cape sytyle house 1,100sq. feet, and have had 29 service calls in 2 years and the heat and ac have been out over 2 dozen times. I paid out of pocket $4,000.00 for repair labor not cover under warranty, in addition to $300 annual service contract which basically covers a cleaning and ac checkup. I would have never replaced this steam boiler which was only 7 years old if not conviced by the gas company energy audit that I would never have a problem for 20 years on a new system. They were dead wrong. Lost the heat the first month after install , was a bad circuit board , we froze fro a week while they got a board from canada. Very< Very, VERY, disappointed. I am going to sell this house and get a condo. Thanks to AAAAMERICAN Standard>>>>>>

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Date created: 2011-05-31 Name: Honey Crosswhite
Location: marin county
Years owned: 2

Satisfaction Rating:
Review:
"Freedom 95 now call Silver ZI"
Ordered Freedom 90, installed unit did not work, company upgraded to freedom 95 without charge but week wait for new unit. New unit difficult to install, expensive (almost 10k). Must have service yearly to maintain warranty ($100/yr). Now coldest weather in months and mother board zaps out. New part comes from L.A. parts distrib, wrong part. Wait 10 days new part. Still freezing, disabled and cold creates immobilizing pain. Still waiting. Know a good attorney?

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Date created: 2011-05-29 Name: rettig
Location: cary nc
Years owned: 5

Satisfaction Rating:
Review:
"very dissatified with american standard"
have an american standard furnace. wow, what I could say about this. for some reason moisture & scum builds up in one of the pipes and then furnace or air conditioner will not work. have to suck out this mess periodically. I cannot believe anyone would build such a thing. I am not able to do this, and have to call repair man to come and it is costly. do not, I repeat, never buy american standard.

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Date created: 2011-03-24 Location: Fair Lawn, New Jersey

Satisfaction Rating:
Review:
"The Workhorse in the Basement"
This furnace has been in this house since it was built int he 1950s. My family first moved into this house in 1983, and it's been chugging along just fine since. Wow, it's been 28 years we've technically owned the furnace. We love how it does it's job. It keeps the house nice and warm and never breaks. It's even green, my favorite color! It's in an awkward spot in the middle of the basement, however. But we've been here for so long that we got used to it. Also, it scared the kids when they were younger. There was this giant dusty, fiery dragon in the basement! It hasn't broken. It just keeps working. I'd definitely recommend the brand American Standard to a friend. I don't think you can still get this model though. It is about 60 years old. I'm sure the gas heating technology has improved since then.

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