Consumer Reviews of WEIL-MCLAIN boilers

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Date created: 2013-03-07 Name: PA Toussaint
Location: Carroll County, NH

Satisfaction Rating:
Review:
"Ultra 155 Can I trust tech support?"
We have a wm Ultra 155 which was mfg in 2005 and installed in a new contruction home which was first occupied in March 2006. We bought the home fully applianced in December of 2010, our realtor was especially impressed with the boiler which is the only thing which has required repair. Frequent plural repairs. Less than 30 days after moving in we came home to find the boiler off,with an error code flashing. I wish I had written down the lockout code,indicating failed Control Board. We werent sure when boiler was installed or if under warranty,so we ate the cost of the part and labor. Since we travel frequently on business that winter we were loaned a heat alarm by gas company. No problems for the rest of that year or for most of 2012 which was lucky as we returned the borrowed heat alarm. August 2012 we began to experience hard lockouts E-18 for heat sensor, we repalced the indicated sensor;alternating with several Codes E-04, hard lockout after power outages. This resulted in the installation of a Power Fluctuation Protection devise, an after factory add-on, which had been previously been offered to homeowners by WM but never installed here because the builder had not registered the installation and previous homeowner never sent in the all important Homeowners Protection Plan registration card. The gas/service company couldnt get WM to comp this part but on the service managers advice I called my self, WM rep was sweet as pie and had one sent to me immediately as homeowner. We ate the installation costs. February 2013 more lockout codes and service calls and calls to tech support and our service manager is being told that code now means we need a replacement for the 2 week old sensor AND/OR the 2 year old Control Board, parts warranted for 1 year. Sensor is 2 weeks old so we go with another very expensive Control Board. March 2013 Two weeks later no heat, metallic thunk coming from boiler,flashing soft lockout codes indicate that the Sensor is picking up another too high temp reading which now indicates Circulating Pump needs to be replaced. And according to our service manager, most likely the newest control board was not necessary, and who knows if the sensors were bad or not if lack of circulation was triggering sensor codes. THey put back control board from February and credit me the $650 dallars for 3rd control board. 36 hours later, no heat, new set of flashing soft lockout codes which now require the adding of some high tech cleaner/ solution to the boiler. We have not had any gas leaks, we do use propane or water leakage issues and have not been told the heat exchanger has been compromised but how many of the failed/cracked heat exchangers came after the addition of this recommended cleaning solution? Is there any info or stats on that?

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Date created: 2012-01-12 Name: J. Wojski
Location: No. Kingstown, Rhode Island

Satisfaction Rating:
Review:
"Is this a sign of things to come?"
We had a Mclain boiler installed by a professional 3 years ago. The pressure temperature gauge is leaking. I'm just waiting for it to fail catastrophically and flood the basement. I'm waiting for the tenant to be away for a while to make the fix. My brother who owns 80 housing units doesn't remember the last time he saw a gauge fail. So much for a 4 thousand dollar unit!

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Date created: 2011-03-09 Name: C.Wilson
Location: Susquehanna PA

Satisfaction Rating:
Review:
"Ignition ,Burner Primary Control"
The wgo/wtgo Series Burner Primary Control buttons have to be replaced every 2/3 yrs. @ $250.00 High maintence

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Date created: 2011-02-24 Name: Paul

Satisfaction Rating:
Review:
"Runs like crap"
Have boiler contractor put the right nozzle in larger nozzles will make boiler run like shit

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Date created: 2009-10-09 Name: M Corrigan
Years owned: 1

Satisfaction Rating:
Review:
"very poor tech support"
Went from oil to gas weil mclain ultra 155 on 08-13-08 and as of todays date 10-09-09 after one year I finaly got the boiler repaired by the field rep. He replaced the so called brain and circuit board. Boiler now runs great.My heating installer had a lot of trouble getting a service rep. to show up. Very bad customer relations.

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Date created: 2007-10-16 Name: N. Clark
Location: Evanston, Illinois
Years owned: 21

Satisfaction Rating:
Review:
In the first 8 or 9 years of life this boiler was fine, but over the last decade the control items (igniter, blower motor, gas switch, etc) have been extremely unreliable. It appears to me that Weil-MCLain uses cheap, poorly made and poorly designed control devices (Honeywell, for example) that really cripple the performance and reliability of what is a pretty good basic unit. I am about to replace this boiler, and I am hoping that W-M recognizes that the perception of the W-M name depends on the quality of the entire unit. When they start to lose business to a (Japanese or German?) manufacturer that attends to details they shouldn't squawk.

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Date created: 2007-07-22 Name: timothy stafford
Location: unadilla n.y
Years owned: 17

Satisfaction Rating:
Review:
i was happy with the reliability but my three section boiler is drastically leaking fire between the sections i felt it was kind fast started after fifeteen yrs and i am going to replace the boiler now. i am staying with weil mclain for the the break down factor is minimal.i would like to buy direct is that possible?

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