Consumer Reviews of WEIL-MCLAIN boilers

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Date created: 2009-11-13 Name: Gary

Satisfaction Rating:
Review:
"I am an installer.."
Do not buy Wiel Mcclain Boilers!! They are overpriced,expensive to repair and do not honor waranties!! Their factory reps are jerk offs and they will do everything to find a reson not to pay a claim let alone reimburse the contractor for his time. Ct. Liscenced installer

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Date created: 2009-03-12 Name: B. Barnes
Location: Wisconsin
Years owned: 4

Satisfaction Rating:
Review:
"Bad gas valve, bad warranty policy"
Ultra 105, gas control valve went out in winter. Building unoccupied, lucky to have discovered it or could have been big trouble. very dissatisfied with the way Weil McLain manages warranty - card was in back of manual which was left with boiler by installer for future maintenance. No card, no coverage despite positive proof the boiler is less than 5 years in service. Was told that some parts aren't covered, are considered "consumables". Absurd policy, will never buy another Weil McLain product ever and will recommend against them.

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Date created: 2009-03-06 Name: Vance fFritz
Location: Thornbury, PA
Years owned: 8

Satisfaction Rating:
Review:
"weil-mcclain gold boiler"
Let's starteps. and rep mgr, in delaware county, PA. Scott Weegin is the rep in my area ...very poor communications with customers, he was supposed to call and stop by to look at my boiler at my house on march 28,2009 , he did not call or show up. His manager-Bill Price very unprofessional, Iay in business long enough for him to retire, because they do not stand behind their products or warranties, I'm afraid that the reviews that you read about cracked boilers is all true, so do not hesitate to send a letter to Better Business Bureau and tell them the truth about your experience will your boiler!! This is the second cracked boiler for me in 11 yrs and the second time they gave me a boiler which was 2 yrs older than the original boiler. I will never recommend a weil-mcclain boiler to anyone

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Date created: 2008-12-11 Name: L. Holland
Location: Minneapolis, MN
Years owned: 3

Satisfaction Rating:
Review:
"weil mclain ultra 105"
My three year old unit just failed due to a cracked heat exchanger. It was fine when it worked, but now it's broken and the part to repair does not exist locally nor anywhere in the country or at the Weil-McLain factory, so now I'm waiting for them to make one, in the middle of a Minnesota winter as I enter day four without heat. And then I get to pay an extra $150 for them to ship it here "fast". The service from Weil- McLain and their representatives has been a disgusting joke. Multiple phone calls returned not at all or 36+hours later, no one wants to take action or accept responsibility, and to top it off, there are two of the exact same model boiler here, in my state, that could have been used for a swap out or part. Instead, assuming the part gets made and shipped when they say, I'm stuck six days with no heat. In my opinion, this is an absolutely unacceptable level of service from a company who claims to be one of the most reputable boiler manufacturers and from a product that is claimed to be superior with a premium price tag. What good is a 15 year warranty the company can't be bothered to stock parts or provide after-sales service?

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Date created: 2008-10-25 Name: OwnUltra230
Years owned: 5

Satisfaction Rating:
Review:
"Weil McLain has many problems"
My Weil McLain has problems all the time. It shuts itself off. It is barely more energy efficient than the 25 year old boiler it replaced. I deeply regret buying Weil McLain. Too much trouble.

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Date created: 2008-10-22 Name: WantedEfficientBoiler
Location: Oshkosh, WI
Years owned: 5

Satisfaction Rating:
Review:
"Stay away from Weil McLain"
The Weil McLain dealer totally butchered the installation. The boiler turned off several times in the middle of winter requiring manual re- start. Fortunately I was home or our pipes would have frozen. Despite the shutdowns and exhaust gas venting into the house, the Weil McLain manufacturers rep called the installation "good." After suing the dealer and having another contractor re-pipe the system, I wrote executives at Weil McLain's corporate parent, SPX. Weil McLain sent an engineer to check the boiler for damage. A Weil McLain rep promised to extend the warranty. He lied. I received a bill for $450 to extend the warranty. If a Weil McLain rep comes to your house, I recommend you video the visit.

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