Consumer Reviews of WEIL-MCLAIN boilers

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Date created: 2013-04-10 Name: Nick P
Location: Pembroke, canada

Satisfaction Rating:
Review:
"Worst Company Weil - McLain, stay away"
I bought these Weil McLain 2 years ago. In less than 3 years, it started to leak from the heat exchanger. I called the company for the warranty but they refused to give it. We argued and they asked me to ship the boiler to their manufacturer in the United States of America to diagnose the problem and after checking they will let me know if it is still covered or not. I got a quote for shipping from them and it is almost $700. Again, they did not give me a guarantee if they will replace it or repair it. It took me over 20 emails to reply, and after all they refused to cover the warranty on it.

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Date created: 2013-03-07 Name: PA Toussaint
Location: Carroll County, NH

Satisfaction Rating:
Review:
"Ultra 155 Can I trust tech support?"
We have a wm Ultra 155 which was mfg in 2005 and installed in a new contruction home which was first occupied in March 2006. We bought the home fully applianced in December of 2010, our realtor was especially impressed with the boiler which is the only thing which has required repair. Frequent plural repairs. Less than 30 days after moving in we came home to find the boiler off,with an error code flashing. I wish I had written down the lockout code,indicating failed Control Board. We werent sure when boiler was installed or if under warranty,so we ate the cost of the part and labor. Since we travel frequently on business that winter we were loaned a heat alarm by gas company. No problems for the rest of that year or for most of 2012 which was lucky as we returned the borrowed heat alarm. August 2012 we began to experience hard lockouts E-18 for heat sensor, we repalced the indicated sensor;alternating with several Codes E-04, hard lockout after power outages. This resulted in the installation of a Power Fluctuation Protection devise, an after factory add-on, which had been previously been offered to homeowners by WM but never installed here because the builder had not registered the installation and previous homeowner never sent in the all important Homeowners Protection Plan registration card. The gas/service company couldnt get WM to comp this part but on the service managers advice I called my self, WM rep was sweet as pie and had one sent to me immediately as homeowner. We ate the installation costs. February 2013 more lockout codes and service calls and calls to tech support and our service manager is being told that code now means we need a replacement for the 2 week old sensor AND/OR the 2 year old Control Board, parts warranted for 1 year. Sensor is 2 weeks old so we go with another very expensive Control Board. March 2013 Two weeks later no heat, metallic thunk coming from boiler,flashing soft lockout codes indicate that the Sensor is picking up another too high temp reading which now indicates Circulating Pump needs to be replaced. And according to our service manager, most likely the newest control board was not necessary, and who knows if the sensors were bad or not if lack of circulation was triggering sensor codes. THey put back control board from February and credit me the $650 dallars for 3rd control board. 36 hours later, no heat, new set of flashing soft lockout codes which now require the adding of some high tech cleaner/ solution to the boiler. We have not had any gas leaks, we do use propane or water leakage issues and have not been told the heat exchanger has been compromised but how many of the failed/cracked heat exchangers came after the addition of this recommended cleaning solution? Is there any info or stats on that?

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Date created: 2013-02-18 Name: F. Guillot
Location: Burlington, VT

Satisfaction Rating:
Review:
"Ultra 155"
Installed in '05. Generally reliable, then this winter, within 2 weeks it was "red tagged" by the gas company due to a failed gasket. Then the blower died and left us without heat for 24 hours. When technology works, it's wonderful. When it doesn't, it really doesn't. Think very carefully before buying one of these.

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Date created: 2013-01-21 Name: Cathy Jones
Location: Capitol Heights Maryland

Satisfaction Rating:
Review:
"Love My Gas Boiler!"
We had a new Weil McLain cga4 gas boiler installed in our house and I am so glad we selected this system. Our contractor told use that this was a great system & they were right! Our gas bills have gone down & the top floor raditors get warm now as well. We are so happy with our new heating system & the preferred Washington Gas Contractor that we used!

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Date created: 2013-01-05 Name: J Normark
Location: Seeley Lake, MT

Satisfaction Rating:
Review:
"Don't buy this boiler"
We have had continual problems since installation in 2005. The boiler goes out frequently, requiring manual reset . We had to replace the controller board twice and the entire firebox, seals, etc. once. It still doesn't work consistently, requiring us to have people constantly check it while out of town during mt winters. It will be out the door shortly!

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Date created: 2012-12-29 Name: Laura
Location: Xenia, OH

Satisfaction Rating:
Review:
"Avoid Weil-McClain"
We spent thousands of dollars on a new wm boiler and could not be any less happy with it. It shuts down and 'locks out' in the coldest weather and doesn't seem to be fixable. The repairman has been here countless times and even brought a WM area rep once and we still have problems. We were induced to buy by being told we could save up to 40% on our gas bill. After three heating seasons, we have had exactly a big fat zero reduction in our CF usage. Our old boiler wasn't even a problem, just the pump. This was a HUGE mistake. I hate this boiler. I would never, ever recommend buying a WM boiler unless I had a grudge against the person and wanted some really great revenge.

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Date created: 2012-12-12 Name: R. Erskine
Location: Woodstock NY

Satisfaction Rating:
Review:
"Gold Series Failure after 15 years"
Front cast iron section of boiler cracked and leaking after just a little less than 15 years of service. Requires complete replacement. Have a 19 years old Blue Series Weil McLain in my other house, has worked well without problems. Company changed hands in the 1990's and quality control was not maintained.

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Date created: 2012-12-03 Name: Douglas Jones
Location: Anchorage Alaska

Satisfaction Rating:
Review:
"Frustrated in Alaska"
We had a new Gold gv-3 installed in July 2009. after about 2 years it sarted making loud banginfg noises (explosions) which would dislodge the direct vent exhaust gasket and allow exhaust fumes into the house. These were investigated and determined to be "hard Starts" About 2 months ago a very loud explosion woke us up. I inspected it to find the exhasust duct blown apart and the vent cap blown off the top, the cap was found in my yard. Since then, the unit make a low rumbling noise upon start up and we've had technicians and distribitor reps out at least 4 times to attempt a diagnosis to no avail. This mornigng it was 57 degrees in my house 0 F outside! Apparantly after another service call a pump is malfunctioning since it is pumping hot water out of my house! Try your luck with a different brand!

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Date created: 2012-11-23 Name: Lucas clayton
Location: Mt auburn, il.

Satisfaction Rating:
Review:
"Cracked case, refused warranty at 2 years old!"
Boiler is 2 years old, the cast iron assembly cracked (which is stated to have a lifetime warranty). They refused warranty so I had it welded, cracked again in another spot the next winter. Now they say they will warranty it if I pay shipping on the old unit back to them, then wait 3-5 weeks for the replacement! Stay away, they are junk!

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Date created: 2012-10-04 Name: J HOULE
Location: Michigan

Satisfaction Rating:
Review:
"Ultra 80"
Constant eo2 code. Have to manually restart. This problem has occurred steadily over 6 years !!!! This was a NEW boiler installed in a NEW home. We are now forced to purchase a new furnace. Weil-McLain could care less.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.