Consumer Reviews of UTICA BOILERS boilers

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Date created: 2011-08-10 Name: John Anderson
Location: Flinton, Pa
Years owned: 12

Satisfaction Rating:
Review:
"Be careful of hard water"
Bought a house five years ago with a now 12 year old Utica boiler. Have had many problems, but found that some of them were made worse by the extremely hard water in our area. Added a new Culligan water softener and it helped somewhat. Utica seems to be of poorer quality and I am replacing.

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Date created: 2011-05-23 Name: W. Blessing
Location: Michigan
Years owned: 20

Satisfaction Rating:
Review:
"replacing a 20 year old Utica boiler"
I'm in the process of replacing a Utica boiler I had installed in our home 20 years ago. The current unit is working fine, but this is our retirement home and I plan on living in it for another 10 to 20 years and don't want to deal with a boiler that fails on its schedule instead of mine. We will replace it when it's nice and warm out and not during the winter in an emergency situation. A friend of mine who is a plumber tells me most boiler failures are due to faulty installation, and properly installed, hot water boilers are pretty free of trouble. That has been the case with our Utica boiler.

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Date created: 2011-05-10 Name: e.reiss
Location: Boston, MA
Years owned: 7

Satisfaction Rating:
Review:
"The worst"
When it ran it was great but after 7 years the heat exchanger cracked and their warranty is AWFUL. They pay for part, we pay for labor. So I will have to pay $3,700 to fix a 7 year old unit. Even during that time I had to have repairs done every year. Can't imagine a worse experience

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Date created: 2011-04-03 Name: JK
Location: Vermont
Years owned: 1

Satisfaction Rating:
Review:
"homeowner"
I had a UB-90 installed in my home which was recommended by my plumber. BIG mistake! Just over 1 1/2 yrs old and it sprung a leak in the casting. Took over a week to get a new casting(winter time) and had to pay up front till the company could inspect it. Had to also pay for shipping and labor. Terrible customer service and not a trustworthy product.

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Date created: 2011-03-29 Name: J Perez
Location: Springfield, NJ
Years owned: 4

Satisfaction Rating:
Review:
"Yet to go a season without a problem"
In less than 4 years, I had to replace the ignitor (twice), the circuit board, the pressure switch and now (hot off the presses) the burner...This unit is terrible - If I hadn't (over)paid so much for it, I'd take a sledge-hammer to it and replace it with a real brand.

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Date created: 2011-03-10 Name: r. travis
Location: BROADALBIN, NY

Satisfaction Rating:
Review:
"BUY ANOTHER BRAND"
MODEL#UB90-175LP Five years with a new house, five years with a new furnace that is JUNK. The concept of a multiple firing furnace is great but the product and the company are not sufficient for the concept to be implemented. Over 5 years we have had a technician here no less than 20 times, no heat, no hot water, concern when on vacation that it won't come on leaving frozen pipes. A company that does not service the product. Spend the extra money and buy a Buderus or specificy it when you buy your house.

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Date created: 2011-01-29 Name: H. PHILLIP
Location: South Orange, NJ

Satisfaction Rating:
Review:
"MAINTAIN PROPERLY"
NOT ALL GOOD THINGS CAN BE CONSIDERED BAD. I BOUGHT A UTICA GAS STEAM BOILER 14 WINTERS AGO, REPLACING ANOTHER BRAND. THIS BOILER HAS WORKED CONSISTENTLY WITHOUT TROUBLE UNTIL THIS WINTER WHEN IT SPRUNG A LEAK. THATS A PRETTY LONG RUN. BY ALL MEANS IT COULD HAVE GONE LONGER. BUT CAN WE CONTINUOUSLY DRAG DOWN EVERY MANUFACTURING ENTITY WE HAVE IN THIS COUNTRY BECAUSE WE HAVE THE POWER TO WRITE FREELY. THINK OF WHAT MAY HAVE GONE WRONG BEFORE PASSING BLAME.

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Date created: 2011-01-04 Name: Tom Murphy
Location: Binghamton, NY

Satisfaction Rating:
Review:
"No Parts on hand"
I have a Utica Boiler and it has run very well for 15 years but the Direct Vent Blower Motor went bad and distroyed the fan as well. The problem is I can't get replacement parts from any of Utica's dealers (no parts in stock). I called Utica directly and they told me this blower is a "Utica Exclusive Blower", manfactured by FASCO for Utica. Utica didn't have the part in stock but they would call Fasco and could have the part sent to my local distributor in 3 to 7 days. I find this unacceptable as it is winter and my house is stone cold and I'm borrowing space heaters from neighbors to keep the pipes from freezing. Thank You Utica.

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Date created: 2011-01-02 Name: Bette Berga
Location: Wakefield, MI

Satisfaction Rating:
Review:
"UB90-100LP"
I had to replace my oil furnace and made the switch to propane. My furnace installer sells Utica. I checked this site and was surprised to find such negative reviews. I told him about it. He said he hadn't had any issues and he promptly told his distributor who told the company. When they collectively researched the reviews, most of the units were not the one I was looking at, but aside from that,it was found on all but a couple that either installation was incorrect or there was too much antifreeze added, which caused leaking. How many people have bothered to write a positive review? We are always fast to complain, but slow to praise. These are how many negative reviews out of how many units sold? 100? 1000? 10,000? I trust my furnace installer and know he would not handle a product on which he has to deal with complaints. I am thrilled with my boiler and would buy another.

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Date created: 2010-12-11 Name: Mitchell Gregory
Location: Frankfort NY

Satisfaction Rating:
Review:
"I got two pieces of junk"
Two years ago purchased two Utica Boilers for my 3 story apartment building. One for the 1st floor and one for the 2nd and third. Total cost $13000.00. $3000.00 in repairs over the last three years. Both heat exchangers leaked and had to be replaced this year. Ignitors gone bad twice. Both pumps gone bad. In process of sueing Utica Boilers and the contractor who installed them. Whats worst of all, I live 7 miles from Utica NY where they are made and spoke to people who work for the company and they all say the boilers are junk.

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