Consumer Reviews of UTICA BOILERS boilers

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Date created: 2012-01-03 Name: S Daley
Location: Chelmsford ma
Years owned: 1

Satisfaction Rating:
Review:
"Bad company"
This is the third boiler in 8 years each one has failed within 2 years. It was under warranty but the labor has been $1000.00 each time it has been replaced. Now we have another lemon and Utica does not want to stand by it. Do not by a utica boiler. They are junk. Stay away from anything by Utica.

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Date created: 2011-11-16 Name: d papa
Location: new york
Years owned: 2

Satisfaction Rating:
Review:
"Bad Boiler"
Had this unit less than 2 years and the cast iron unit cracked. Like everyone else we had to pay all labor costs. Luckily didn't lose our heat. If this country wants everyone to buy in the USA they need to make better products!! Wish we had gone with the German made boiler.

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Date created: 2011-09-12 Name: R. Craig
Location: Danvers, MA
Years owned: 5

Satisfaction Rating:
Review:
"Problems with Aluminum Boiler Blocks"
The system is very efficient, however, after 3 years the block began to leak. Utica provided a new block, but would not pay any ♠labor costs. After 2 years the second block began to leak, same scenario. Our plumber heard rumors that Utica had a problems with the aluminum blocks on this particular model, and reading other reviews it appears to be the case. The third block has totally different markings indicating a different manufacturer-we shall see. The original distributor no longer handles Utica boilers, but went to bat for our plumber, but commented how bad their customer service is. I will never purchase another Utica product or recommend them to anyone.

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Date created: 2011-05-10 Name: e.reiss
Location: Boston, MA
Years owned: 7

Satisfaction Rating:
Review:
"The worst"
When it ran it was great but after 7 years the heat exchanger cracked and their warranty is AWFUL. They pay for part, we pay for labor. So I will have to pay $3,700 to fix a 7 year old unit. Even during that time I had to have repairs done every year. Can't imagine a worse experience

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Date created: 2011-04-03 Name: JK
Location: Vermont
Years owned: 1

Satisfaction Rating:
Review:
"homeowner"
I had a UB-90 installed in my home which was recommended by my plumber. BIG mistake! Just over 1 1/2 yrs old and it sprung a leak in the casting. Took over a week to get a new casting(winter time) and had to pay up front till the company could inspect it. Had to also pay for shipping and labor. Terrible customer service and not a trustworthy product.

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Date created: 2011-03-29 Name: J Perez
Location: Springfield, NJ
Years owned: 4

Satisfaction Rating:
Review:
"Yet to go a season without a problem"
In less than 4 years, I had to replace the ignitor (twice), the circuit board, the pressure switch and now (hot off the presses) the burner...This unit is terrible - If I hadn't (over)paid so much for it, I'd take a sledge-hammer to it and replace it with a real brand.

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Date created: 2011-03-10 Name: r. travis
Location: BROADALBIN, NY

Satisfaction Rating:
Review:
"BUY ANOTHER BRAND"
MODEL#UB90-175LP Five years with a new house, five years with a new furnace that is JUNK. The concept of a multiple firing furnace is great but the product and the company are not sufficient for the concept to be implemented. Over 5 years we have had a technician here no less than 20 times, no heat, no hot water, concern when on vacation that it won't come on leaving frozen pipes. A company that does not service the product. Spend the extra money and buy a Buderus or specificy it when you buy your house.

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Date created: 2011-01-04 Name: Tom Murphy
Location: Binghamton, NY

Satisfaction Rating:
Review:
"No Parts on hand"
I have a Utica Boiler and it has run very well for 15 years but the Direct Vent Blower Motor went bad and distroyed the fan as well. The problem is I can't get replacement parts from any of Utica's dealers (no parts in stock). I called Utica directly and they told me this blower is a "Utica Exclusive Blower", manfactured by FASCO for Utica. Utica didn't have the part in stock but they would call Fasco and could have the part sent to my local distributor in 3 to 7 days. I find this unacceptable as it is winter and my house is stone cold and I'm borrowing space heaters from neighbors to keep the pipes from freezing. Thank You Utica.

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Date created: 2010-12-11 Name: Mitchell Gregory
Location: Frankfort NY

Satisfaction Rating:
Review:
"I got two pieces of junk"
Two years ago purchased two Utica Boilers for my 3 story apartment building. One for the 1st floor and one for the 2nd and third. Total cost $13000.00. $3000.00 in repairs over the last three years. Both heat exchangers leaked and had to be replaced this year. Ignitors gone bad twice. Both pumps gone bad. In process of sueing Utica Boilers and the contractor who installed them. Whats worst of all, I live 7 miles from Utica NY where they are made and spoke to people who work for the company and they all say the boilers are junk.

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Date created: 2010-12-07 Name: Jim Glenn
Location: Manchester NH

Satisfaction Rating:
Review:
"Utica SFH4150 st boiler"
Boiler was 5 years old when we bought the home 10 years ago. 2 years ago noticed the plumes of white smoke out the chimmny, and luke warm water(this unit has on demand hot water). Being mechanicly inclined I pulled the stack off and found a golf ball sized hole in the rear heat exchanger. Had to install an electric h2o heater to have reliable hot water. Got no help from customer service because I was not the origional owner. Would not buy a Utica product.

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