Consumer Reviews of UTICA BOILERS boilers

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Date created: 2012-08-23 Name: Peter
Location: CT

Satisfaction Rating:
Review:
"Its a keeper"
I installed this thing two years ago and couldn't be happier. My plumber talked me into this vs the high efficiency models. Trade off is about 5 to 10 points less efficient but a lot less headaches. As he said 10 things have to go right for those high efficiency models to even ignite and you need a $300 service call every year. This replaced another cast iron boiler that was probably 40 years old. The efficiency gains were more than noticeable. Only problem I had was the electric damper closing device. Had to replace it after a year but it was simple and free. I love this boiler and sleep well at night. It was very reasonable, professionally installed in under a day and at least 33% more efficient than what I had. I can see it in my gas bill.

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Date created: 2012-07-22 Name: doyle maloni
Location: springfield,ma

Satisfaction Rating:
Review:
"Great piece of machinery"
Bought ub 90 - 200 unit actually 150,000 btus 4 years ago had it professionally installed, by someone I knew and trusted.have not had one problem with it from what ive been told most people have problems because the installer takes short cuts or uses cheap parts. also have a direct water heater installed on it. People: try servicing the unit like it's supposed to be and it will operate correctly.

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Date created: 2012-06-04 Name: Rae Willis
Location: East Falmouth, MA

Satisfaction Rating:
Review:
"Fourth failure since 2004"
Today the fourth boiler installed since 2004 failed to ignite. Apparently it is the circuit board. Previous failures have been due to igniters and three cracked castings. Warranty support is good, but failures are annoying beyond belief!

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Date created: 2012-02-19 Name: Lewis Corno
Location: Westfield ,N.J.
Years owned: 11

Satisfaction Rating:
Review:
"Steam Boiler"
This is the 2nd Utica boiler I had to replace in 20 years. It is leaking into the firebox where the burners are. This is the exact same problem as the 1st one I replaced. Needless to say I will not be replacing with another Utica boiler. I have tried to contact Utica with a E-mail and also faxed them a copy of the e-mail but have never received a reply. Very disappointed!

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Date created: 2012-02-14 Name: Ron Dorfberger
Location: hampton bays

Satisfaction Rating:
Review:
"Bad boilers"
Need new boiler after 7 years. Awful customer service -- my neighbor's lasted 2 years. Garbage. Junk.

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Date created: 2012-01-26 Name: Happy Customer
Location: Albany, NY
Years owned: 10

Satisfaction Rating:
Review:
"10 years, USC-4"
Had a usc-4 installed 10 years ago, only problem has been the Honeywell gas valve went bad after 8 years. a new one cost $130 and I was able to replace it myself. Other than that, it has performed flawlessly.

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Date created: 2012-01-03 Name: S Daley
Location: Chelmsford ma
Years owned: 1

Satisfaction Rating:
Review:
"Bad company"
This is the third boiler in 8 years each one has failed within 2 years. It was under warranty but the labor has been $1000.00 each time it has been replaced. Now we have another lemon and Utica does not want to stand by it. Do not by a utica boiler. They are junk. Stay away from anything by Utica.

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Date created: 2011-11-16 Name: d papa
Location: new york
Years owned: 2

Satisfaction Rating:
Review:
"Bad Boiler"
Had this unit less than 2 years and the cast iron unit cracked. Like everyone else we had to pay all labor costs. Luckily didn't lose our heat. If this country wants everyone to buy in the USA they need to make better products!! Wish we had gone with the German made boiler.

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Date created: 2011-10-03 Name: J. Keglo
Location: Lehigh Valley, PA
Years owned: 5

Satisfaction Rating:
Review:
"GAS VALVE NIGHTMARE"
In five years I have had to replace the Gas Valve Mechanical as of today five times. The system was installed the end of 2006. They sent me one new pump, but that went bad in one year. I sent it back to Utica today, with my feelings in writing. I hold "0" hope for their forwarding $375.00 to repair my gas fired boiler. This furnace has four igniters replaced, also.

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Date created: 2011-09-12 Name: R. Craig
Location: Danvers, MA
Years owned: 5

Satisfaction Rating:
Review:
"Problems with Aluminum Boiler Blocks"
The system is very efficient, however, after 3 years the block began to leak. Utica provided a new block, but would not pay any ♠labor costs. After 2 years the second block began to leak, same scenario. Our plumber heard rumors that Utica had a problems with the aluminum blocks on this particular model, and reading other reviews it appears to be the case. The third block has totally different markings indicating a different manufacturer-we shall see. The original distributor no longer handles Utica boilers, but went to bat for our plumber, but commented how bad their customer service is. I will never purchase another Utica product or recommend them to anyone.

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