Consumer Reviews of Triangle Tube boilers
Read more about Triangle Tube boilers
Date created: 2013-01-25
This unit is 2 years old and I have had nothing but problems. The unit keeps on putting up error codes. The hot water keeps shutting off. The worst part about it is I have tried to contact the company on several occasions and I have not even gotten a call or a email in return. The oil company that is responsible for the units yearly service does not even know how to work on them. One service tech told me. Listen guy I am a oil guy not a propane guy. This unit sucks all around. I wish I still had my oil furnace from 1963. At least I expected that unit to crap out on me.... But it never did. Go figure.
Date created: 2012-12-11
Name: Daniel J
Location: New York, NY
We had similar trouble to some of the other reviewers at the beginning, with the system going into random lock downs following widely variable readings on the pressure meter. As it turned out the installer had plumbed one of the supply or return lines wrong -- he said it's the opposite of most other brands but I don't know how true that may be. Anyway, once he fixed that the boiler has been working great ever since. We've really seen a major reduction in our fuel bills so the unit does work as efficiently as advertised, but the programming must be meticulously configured to match your home and climate for that to happen. In other words you should have it installed by someone who knows what he's doing, who will take the necessary heat loss measurements in your home and do the right calculations to program it correctly. I'd feel most comfortable with someone who is into technology and seems pretty sharp, not an old-school plumber who doesn't get the newer stuff. I learned how to read the codes on the display so anytime I'm in my basement I can glance at it and see that it's working as expected. With a high tech unit like this, no matter what brand I'd recommend to any owner to do the same, just like you want to understand the gauges and dashboard lights on your car. The bottom line is after getting past the initial misconfiguration I've been very happy with mine. Other than that I haven't experienced the problems other reviewers have posted about so I wonder if they may also have some installation problems. I've had mine for 3 years now and really like it so I'd recommend it as long as you get it installed by someone competent.
Date created: 2012-12-06
Name: Bad Triangle Tube
Very unreliable and error codes at least once every 1-2 months (sensor errors).
Date created: 2012-11-28
Name: Margaret snyder
"Do Not Buy"
Boiler was installed in 2010 and we have had nothing but problems with it. Several service calls and nobody can fix, tech support at Triangle Tube was rude and of no help. Seriously wish I had seen all of these reviews before purchasing such an expensive unit
Date created: 2012-10-28
Name: B Blanton
Location: Denville p, NJ
We've had our Triangle Tube since hurricane Irene took out our boiler in 2011. Now we have Hurricane Sandy approaching and the boiler is off the ground so no flooding this time! Our installer was great. Came back a few weeks after installed to tweak it but since then it's been running flawlessly. I am a little worried about what will happen when the power goes out, but I'm confident it will fire back up.
Date created: 2012-10-07
Name: Jessica Oski
Location: Burlington, VT
"DO NOT BUY THIS PRODUCT"
Only buy this product if you want to burn money instead of fossil fuel. We had spent almost as much as the purchase and installation (9000) on service and parts since we purchased the product - 5 years ago. so infuriating.
Date created: 2012-09-23
Name: arnie procyshen
Location: thunder bay ontario.
"You better give your head a shake before you buy a Triangle Tube Prestige"
I have had my Prestige Triangle Tube for almost 5 years. I bring in a trained tec every 3 months to get this thing working. Good thing I have forced air as a back up. there has been no saving but you can save yourself a headache by not getting one.
Date created: 2012-09-04
Name: J Beaudin
"Sales Rep for Distributor"
I've sold boilers over 25 years and seen the oldest 80% and less efficiency to the newest 98% efficiency, anybody that has a problem with whatever line boiler you have had put in. You need to have a strong contractor that has schooling on that brand he sells. Then the dealer needs a strong relationship with his distributor and then with the manufacture. If you hire the right dealer you will be satisfied even with a problem . Price doesn't make a good dealer because if he's the cheapest he doesn't have the time for training, the right tools , the relationship with the distributor, or the manufacture. Any problems I've had were taking care by the dealer threw the distributor threw the manufacture.
Date created: 2012-09-02
Name: LeEric Marvin
Location: Anchorage AK
"System environment adversely effected boiler"
I installed a TriAngle Tube Prestige Solo 110 in Aug 2010. It replaced a 1967 boiler and my gas consumption halved. I absolutely love it! Under the old boiler system, the garage pipes ran outside the house and to keep from freezing (Anchorage AK here) the Taco Valve was in manual open/on position and boiler pump configured to allow it to be on/running 24/7. Thermostat in the garage simply turned on/off a fan, on a always hot radiator. With the new system, I rerouted the pipes inside to the garage and because there was no wiring from garage thermostat to boiler room, I left the Taco Valve in ON/OPEN position for a year until I finally got around to wiring it in. That is when I started having problems. When I configured the Zone Valve from manual ON to auto, when any thermostat sent the ON command, my boiler would come on and within 30 seconds go into hard lock out code with over temp errors. After couple months of frustration and multiple efforts to resolve I finally hit on the problem. Turns out that the Zone controls were wired wrong (worked under the old system OK). When the Thermostat gave ON command, the boiler kicked on immediately. But it takes a minute or two for the valves to open, thus with no water circulating due to the closed valves, it over heats and locked out. As long as I had the one zone in on/open position, the other valves didn't need to be immediately open when boiler was kicked on, as the water would circulate out the permanently opened zone. But when that zone was set to auto, then the issues appeared. When I got the valves all wired up right, the Thermostats effected the valves first, and when the valves open, their switches in turn trigger on the boiler. It took couple months due to the randomness of when it would lock out. Sometimes over and over, others week at time with no issue. It just required a perfect alignment of all valves to being off at same time and no demand on side arm water heater tank, when a demand for heat was made. Lesson learned: Make sure the environment outside your boiler is right, ie, plumbing and wiring controls correctly designed and installed. I share this, hoping others in similar situation may benefit. Posted 1 September 2012
Date created: 2012-06-25
Location: Santa Cruz, California
"You need an installer other than" Joe the plumber""
I've been installing boilers for over twenty years and I installed my first Triangle Tube about 6 years ago and I haven't looked back! Get a experienced installer and choose Triangle Tube.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.