Consumer Reviews of Triangle Tube boilers

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Date created: 2012-09-04 Name: J Beaudin
Location: Michigan

Satisfaction Rating:
Review:
"Sales Rep for Distributor"
I've sold boilers over 25 years and seen the oldest 80% and less efficiency to the newest 98% efficiency, anybody that has a problem with whatever line boiler you have had put in. You need to have a strong contractor that has schooling on that brand he sells. Then the dealer needs a strong relationship with his distributor and then with the manufacture. If you hire the right dealer you will be satisfied even with a problem . Price doesn't make a good dealer because if he's the cheapest he doesn't have the time for training, the right tools , the relationship with the distributor, or the manufacture. Any problems I've had were taking care by the dealer threw the distributor threw the manufacture.

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Date created: 2012-09-02 Name: LeEric Marvin
Location: Anchorage AK

Satisfaction Rating:
Review:
"System environment adversely effected boiler"
I installed a TriAngle Tube Prestige Solo 110 in Aug 2010. It replaced a 1967 boiler and my gas consumption halved. I absolutely love it! Under the old boiler system, the garage pipes ran outside the house and to keep from freezing (Anchorage AK here) the Taco Valve was in manual open/on position and boiler pump configured to allow it to be on/running 24/7. Thermostat in the garage simply turned on/off a fan, on a always hot radiator. With the new system, I rerouted the pipes inside to the garage and because there was no wiring from garage thermostat to boiler room, I left the Taco Valve in ON/OPEN position for a year until I finally got around to wiring it in. That is when I started having problems. When I configured the Zone Valve from manual ON to auto, when any thermostat sent the ON command, my boiler would come on and within 30 seconds go into hard lock out code with over temp errors. After couple months of frustration and multiple efforts to resolve I finally hit on the problem. Turns out that the Zone controls were wired wrong (worked under the old system OK). When the Thermostat gave ON command, the boiler kicked on immediately. But it takes a minute or two for the valves to open, thus with no water circulating due to the closed valves, it over heats and locked out. As long as I had the one zone in on/open position, the other valves didn't need to be immediately open when boiler was kicked on, as the water would circulate out the permanently opened zone. But when that zone was set to auto, then the issues appeared. When I got the valves all wired up right, the Thermostats effected the valves first, and when the valves open, their switches in turn trigger on the boiler. It took couple months due to the randomness of when it would lock out. Sometimes over and over, others week at time with no issue. It just required a perfect alignment of all valves to being off at same time and no demand on side arm water heater tank, when a demand for heat was made. Lesson learned: Make sure the environment outside your boiler is right, ie, plumbing and wiring controls correctly designed and installed. I share this, hoping others in similar situation may benefit. Posted 1 September 2012

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Date created: 2012-06-25 Name: Lance
Location: Santa Cruz, California

Satisfaction Rating:
Review:
"You need an installer other than" Joe the plumber""
I've been installing boilers for over twenty years and I installed my first Triangle Tube about 6 years ago and I haven't looked back! Get a experienced installer and choose Triangle Tube.

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Date created: 2011-12-30 Name: G. Schulze
Location: Ironwood, MI
Years owned: 1

Satisfaction Rating:
Review:
"VERY DISSATISFIED"
I have to agree with all those people who are not satisfied with the boiler. I have had mine since last January and the contractor, technicians and sales people still cannot figure what is wrong with it. How do I go about getting rid of it and getting my money back? So disgusted I can't even measure it. Anyone who has ditched theirs and gotten a refund let me know. I can't afford another $8,000 for a furnace. Thanks for any feedback on getting rid of it and getting my money back. genschulze@yahoo.com

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Date created: 2011-12-21 Name: Derek F
Location: Nova Scotia Canada
Years owned: 5

Satisfaction Rating:
Review:
"Best gas boiler on the market"
Ok I see alot of bad reveiws here on these boilers I am a gas fitter for 10 years and I have put in well over 200 Triangle Tubes and plus every other make and model out there I don't sell or make money off of any boiler myself. I am a installer/ service tech for my company and Triangle Tube is the best boiler on the market for service. I love them and would never talk them down and the only problems I see are other techs installing and servicing them and not knowing what they are doing and blame it on the boilers when its not. These are the most reliable boiler on the market if you are having a problem with your Triangle Tube and can't get it fixed by your service tech call someone else. He doesn't know what he is doing. This is no joke -- these are real good boilers. I have installed everything under the sun and if you don't believe me here is my email if its that bad and your service tech cant fix it I may be able to help out some what derekfraser@hotmail.ca

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Date created: 2011-12-02 Name: Paul Burk
Location: pennsylvania
Years owned: 1

Satisfaction Rating:
Review:
"triangle tube challenger cc105"
Having lots of problems. had it installed june 2011, nothing but problems. Keeps going into hard lockout code 4; fortunately for me, had it installed by a large utility company that backs its on year warranty, but if we go on vacation in the winter, and the house freezes, who is going to pay for that? Stay away from this unit, the concept is great, the execution and functionality is not yet acceptable. will probably replace this when the warranty expires.

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Date created: 2011-11-29 Name: Krist
Location: Kenosha Wisconsin
Years owned: 1

Satisfaction Rating:
Review:
"Wonderful Machine!!!"
Had the boiler and indirect fired Smart 40 water heater installed last month... only 1 month, but none of the problems listed here. I am very satisfied with the operation of the boiler and water heater and would definitely recommend this system to everyone!!! It must be installed by a reputable experienced installer, do not try this yourself, or have your brother-in-law the plumber do it, unless this is what he does.

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Date created: 2011-11-25 Name: T. D'Albro
Location: Wappingers Falls, NY

Satisfaction Rating:
Review:
"Boiler/Generator Problem Resolution?"
Follow-up on previous "Unsatisfactory" review about the problem of running the boiler using a b & s standby generator. I was told by a Triangle Tube engineer that the frequency of the generator had to be set at 60 Hz for the boiler to work. My electrician came, adjusted the generator, and the boiler now runs on generator power. Will have to wait for a real test when the power goes out again for an extended period. In the meantime, I'll change my rating to "Neutral."

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Date created: 2011-11-19 Name: N Kyle
Location: Fremont WI
Years owned: 3

Satisfaction Rating:
Review:
"Six service calls in six weeks"
Dealer threatened to void warranty unless I had unit serviced every year. Sensor no good--reason--dirty. Error Code 2. Had service. Sensor must have been cleaned. Sensor problem again. The one technician trained on the unit said he would have to replace the Control Panel. Came back to my home-- 45 degrees. I restarted it. Now I can't trust it. I do not babysit malfunctioning anything. It either stays on or it goes out.

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Date created: 2011-11-17 Location: Granada Hills, CA

Satisfaction Rating:
Review:
"A relative helped me purchase our home's hot water boiler."
When I moved into my first home with a few of my family members (making it a family-oriented home), I was in tremendous need of having to sustain energy whenever possible. Often, when making significantly huge purchases on items that will affect your home's value, one tends to look for objects that can do more for a lesser price. Making up my mind that I would need assistance in terms of buying something that would help my home save energy, I was referred by a relative to The Triangle Tube's website. I purchased this boiler with a family member of mine about two years ago. I like that it can clean itself, and I have completely got used to this excellent factor. I dislike that compared to the overall aesthetic layout of my home's washing facilities, The Triangle Tube is very shiny and quite bulky. I have had no problems to date with my water boiler, as I have gotten used to a low-maintenance cleaning cycle as it cleans itself. I would definitely recommend The Triangle Tube to anyone I know!

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