Consumer Reviews of Triangle Tube boilers
#23 of 42 brands of boilers
29% of customers recommend
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Date created: 2014-01-31
Name: Richard Parzoch
Location: Ellenville, NY
"Failed in less than 2 years + bad service"
I am very disappointed with the prestige excellence water boiler and the
service. The boiler failed after less than 2 years of operation. I
traced the problem to the gas valve rectifier coil. This part is not in
stock anywhere and my customer is without heat for the last 4 days with
outside temperatures in single digits F. I checked with Pex supply and
Boston Heating and none of them had the part available. I ordered the
part from Boston Supply last Friday and was told that the part would be
here today. After calling them they couldn't tell me where the part is
and offered to cancel the order. The customer is still without heat..
Date created: 2014-01-24
"Frequency and other problems"
To all with the generator issue, this system is computer controlled unit.
It needs to operate at 60hz +- 1%. you need a very good generator to
maintain that! Don't blame the boiler. As for all the other problems
people are having I'll bet 99% of it is from lack of knowledge by the
installer. I had many of the same problems that other reviews referred to,
hard shut down, no domestic hot water, system running cold, etc. I got into the
program and got with the manufacture and they helped me through it. That
solved most of the problems but there were still some hard shutdowns. I
had to re-plumb a lot of the plumbing, again installer did not have a
clue what he was doing. If it wasn't for my abilities to be able to fix
just about anything, I to would be very disgusted with this unit. If the
manufacture curtailed the dealer, distributors better, I believe they
would have no problems.
Date created: 2014-01-16
Name: sheet metal artist
Location: Fort Collins CO
"Boiler design and set up is critical"
This is not a boiler that you can just hang on the wall and put power
to. This is a precision piece of equipment that requires precision
combustion analysis equipment to set it up properly. I've installed
about ten in the last two years, new install and retro-fit applications
and the only problem I've encountered was a propane set up issue with
having to tune it slightly outside of the manufacturers specifications.
That issue was remedied with help from the factory. No big deal. The
natural gas installations have all been flawless. My advice, find a
contractor that understands the water side of design as well as
providing proper load calculations on the home. As with installation of
furnaces, boilers, water heaters, or any appliance, the most important
aspect of the equipment is proper install and set up. Any monkey can
install something, but only a pro can make it truly a positive buying
Date created: 2014-01-04
Name: J. Armstrong
Location: Mineville NY
"Terrible customer relations"
I too am always having error code 02 since it was brand new. At least
15 times a year it codes out for absolutely no reason. Thankfully I
know what to jiggle to get it going again. My complaint that really
bothers me is that they will supply their product to online sellers but
will not back up their warranty if you buy this way. Seems they want
their cake and eat it too. If they let them sell them they should back
them. Look on their main page and they have this disclaimer now but
they did not when I got it. I have talked with their customer service
several years ago and they gave suggestions then but now I am not
welcome o use it. They sell their products to authorized dealers that
don't have service departments (Aird Dorrance). They will sell you the
parts you need but no techs. This makes no sense. They also had a class
action law suit filed against them, I wonder why. I have to say when it
works it works nicely and is super clean compared to my old oil burner.
I am now retired and would like to spend my winters down south but I am
married to the north country because I cannot trust this furnace to
Date created: 2014-01-03
Name: Brian Petrak
Location: Gaylord, MI
"Does not perform"
Had the combination boiler installed in June 2011 in a 1200 square foot
a year round vacation home. If the outside temp drops below 20 degrees
the unit is not able to heat the home to 70 degree. My previous
standalone boiler would heat the home comfortablly at minus -10 F.
Personally, I think the unit is only designed for a very small home or
for a house in a warmer climate.
Date created: 2013-12-20
Name: paul burke
Location: easton, pa
"cc 105 triangle tube challenger"
Crappy; but better; after approx 12 visits from installer, it actually
stayed stable for 12 months; time will tell, but this product has
produced expected function for 12 months; much less than its past!
Date created: 2013-11-27
Location: New York State
"One Year - No Problems"
Prestige Solo 175 running on propane with two zones hydronic air and DHW
was installed in November 2012. No issues or complaints. The day it hit
one year, the clock reached 1000 hours ch and 275 hours DHW. Still too
early to draw conclusions about how the efficiency compares to the oil
burners it replaced. I'm fully satisfied and have no regrets.
I only wish it had a usable interface for capturing performance stats. The
hours meter is not especially useful since it doesn't tell you how much time
was spent at the various firing rates. One of these days, I might experiment
with the modbus interface.
Date created: 2013-10-20
Name: Marty Kleiber
Location: Milwaukee, WI
We had our oil boiler replaced in 2006 with the one recommended to us by
the installer: Prestige Solo.
The good: big energy savings since the swap.
The bad: Have had to replace the igniter twice last year. First try in the
fall leads to hard "E-02" lockout - 5 tries without start.
The ugly: the cost of replacing the igniter is chewing up our energy savings!
I recommend that you Google this unit online before making your decision.
Date created: 2013-10-17
Name: P. Wallen
Location: Bellinghan, MA
"Don't Know Yet?"
To "Sprost" who wrote his review on June 27, 2013. We looked at the
Triangle Tube to replace 3 boilers, but were told the Navien CH-210 would
be a better choice??---We are still waiting for the unit (Triangle). If
we had someone like you who knows what they are doing, we might have
better luck. Do you want a job?
Date created: 2013-10-04
Location: Ontario, Canada
"Nothing But Problems"
Installed this propane boiler for hot water and the in floor radiant
heating in our new home (2008), and right from the first winter I have
had nothing but problems with lock out after lock out. After 3 years, the
main electronic board had to be replaced. $1,100.00, I have to hit the
reset button every other day because of a lockout. Now, the boiler shuts
down on low water pressure so I have to add water to the system to clear
the lockout. I have to call a tech again. Not very happy!!!!
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