Consumer Reviews of PEERLESS boilers

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Date created: 2010-08-17 Name: P. Danese

Satisfaction Rating:
Review:
"Non-existent customer service"
I sent this letter to Peerless two times and received no response: April 9, 2010 Attention: Customer Service Good day. I sent an email a few days ago and had not heard anything so figured I would write you. I had my home in Franklin Lakes, NJ completely renovated from April 2005 to April 2006. We had a brand new Peerless Pinnacle gas boiler and water heater installed. Boiler Model # PI 199, serial # J04L0479, mfd 10/05 During the winter of early 2008, the boiler failed. We had to replace the Combustion Air Blower (stock code 91425). This was done under warranty. This past Sunday, April 4, 2010, the boiler again failed. We had to replace the same exact part of the system. Unfortunately this time, the part was no longer under warranty and we are out of pocket close to $1,000.00 for the service and replacement. We had been living in the house for 20 years prior to the ’06 renovation without a major boiler problem (not a Peerless). I have always thought of Peerless as a quality company and am very disappointed in this same part needing replacement two times in such a short time on a relatively new boiler. Please let me know if there is any recourse for me and also if this has been a recurring problem for Peerless as I am nervous about future issues as well as cost. Sincerely yours,

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Date created: 2010-08-02 Name: R. Jennings

Satisfaction Rating:
Review:
"Stainless Steel Gas Boiler"
I initially purchased this boiler and had it installed in my new house by a person knowledgeable in these types of boilers. The radiant heat system is great but the boiler is completely worthless. It's very unreliable. Fortunately, I have a backup forced air system for heat. Unfortunately, the hot water runs off the boiler. I have had the plumber out usually about every three months to replace something. This has included flame sensors, ignitors, vent fans, now recently the controller board. Actually, this has been replaced twice. This time, it was corroded. It also makes this loud noise that can be heard over 200 yards from my house. The customer service from the company has been non-existent. Never returned calls either to me, the distributor, or the installer. I have probably spent more money on this boiler than the original cost. This is truly a lemon. I would be happy to discuss this with anyone who is even remotely contemplating purchasing this product from this company.

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Date created: 2010-05-29 Name: Plumber

Satisfaction Rating:
Review:
"Peerless Boilers"
I've installed Peerless boilers before, I think they make a nice product. However, there is some information here on these reviews that are just inaccurate. First off, in just about every state, you NEED to be a Licensed Plumber to touch potable water..and that's a fact. UPC, BOCA, National, International Plumbing codes used throughout the United States all say that. Heating companies get away with it..for whatever reason not unknown to me. Second - Oil companies will push a Boiler that is an Oil Eater! Or make sure your Nozzle is using the most oil possible for that particular boiler, even if you don't need the BTU's. I don't know how many times I have to go behind an Oil Company, because he won't clean your boiler right. Most of those guys "dust and adjust" and they are out the door. Cleaning an Oil fired Boiler, takes a solid hour to clean properly, so keep that in mind. Third - I have yet to see an HVAC worth his salt when installing a Boiler. For example, they can't even follow simple Plumbing codes when installing condensate lines into your Plumbing system drains, which is illegal to the umpth degree. I don't even want to get into the service part of the boiler, cause most of these clowns have no clue. If you want to get down to facts instead of biased opinions, Licensed Plumbers are the only ones by code, that are allowed to touch potable water, even in a boiler installation. If you want to get technical..let's start and end the argument right there.

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Date created: 2010-03-30 Name: F. Kerr
Years owned: 5

Satisfaction Rating:
Review:
"oil boiler installer"
I installed a Peerless oil boilers at least 3 times a month. The main thing about installing any boiler is chimney location, age of oil tank, type of filtering devise, and correct installation. There should be enough room for proper cleaning and servicing of the unit. I install mainly Peerless boilers. The location of the air eliminator and circulators are very important. It is a must that the room should not be located with a cloths dryer or where there are animals. If this can't be done there should be a fresh air kit installed on the burner. I believe that the install should be done by the oil company you use as they are the ones that are going to be working on this unit. I also believe that you should get prices elsewhere but make sure that everyone is on the same page. But remember the plumber is just going to install the boiler, grab the money and leave.

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Date created: 2010-02-11 Name: Jan
Years owned: 6

Satisfaction Rating:
Review:
"Maintenance Nightmare"
Purchased pi-199 in 2004 for radiant heat and hot water. Radiant heat is wonderful. The boiler is a piece of junk. In 2006, (dead of winter, of course) the blower motor died. $700. In 2008, the new blower motor wheel moved on the shaft. $700. Now (Feb 2010), it cuts out because of a fault error with the air pressure switch which from what I can tell is directly related to, you guessed it, the blower motor. Calling for service again tomorrow, completely disgusted.

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Date created: 2010-01-11 Name: Jerry
Years owned: 2

Satisfaction Rating:
Review:
"Peerless Pinacle Oil Boiler"
Installed 2 Peerless Pinacle boilers in a primary secondary loop. Nothing but problems with the product. No customer service from Peerless. Vendors, including er Stevens from NH trying to help. This boiler is a disaster.

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Date created: 2009-12-17 Name: R. Monroe
Years owned: 1

Satisfaction Rating:
Review:
"Peerless NG Boiler, MI-04 SV"
Recently bought a Peerless NG Boiler, MI-04, 105,000 BTU along with a Pprtner indirect HW heater. This replaced an old boiler with a coil. The indirect water heater is actually a "Super Stor" (not made by Peerless) although none of the Peerless literature states this. My only complaint so far is that you need to run the faucets (kitchen, bath, etc.) for about 45 seconds for the water to get hot. The wait time was under 10 seconds with my old system. No idea why.

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Date created: 2009-12-10 Name: Dee Farmer
Years owned: 11

Satisfaction Rating:
Review:
"What a Lemon!"
From the first year I had this oil/steam boiler unit installed I had problems with it. I was very careful with the maintenance and cleaning of the unit, kept it in great shape with a yearly service contract. Less than one month after initial installation, the spray unit clogged and we had a big carbon monoxide leak that killed the cat (we were not home thank god!) Two years later, the unit broke down again and required additional repairs. Within another couple of years the unit burnt up and the entire side needed to be replaced. Finally just now (two years again!) the water level cutoff failed, the unit overheated to the point where the solder on the copper pipes liquified, the tank cracked and water got into the burner itself. What a smelly mess. On the bright side, it was extremely efficient on oil consumption, I could go almost an entire winter on a single 550Gal tank but it was noisy, smelly and I'm glad to be replaceing it today with another brand. I would not buy a Peerless unit again. Too many problems.

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Date created: 2009-10-17 Name: xxxxx
Years owned: 1

Satisfaction Rating:
Review:
"peerless"
I have a peerless de gas boiler , Well it doest start up the installer said to call the company rep, they are 25 min away from me, they want to solve it over the phone, they wont come out.Worst part is its brand new never started up and its around 34 degrees out side, nothing but a run around.

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Date created: 2009-10-03 Name: Richard

Satisfaction Rating:
Review:
"hvac master tech"
I've been reading these reviews, it seems a lot of the peoples problems seem to stem from poor installation. The way the boiler operates is how well the person installing it is trained. I do not recommend using oil companies to install boilers. What they do best, is fill your oil tank. As far as boiler installation, I make fun of most plumbers and all oil company technicians, they just dont care! If anyone plans on buying a boiler, do your homework, find a reputable hvac company. They do not sell oil! They do not use the biggest oil nozzle to put in your boiler when you really dont need something that big. hvac companies can tune your boiler to such efficiency, that you will be extremely impressed. Remember how well your boiler operates or doesn't operate will depend on how well it is installed and set-up, That will make you or break you. Its not the tool, Its the person behind the tool. If anybody has any questions, e-mail me.

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