Consumer Reviews of NY Thermal boilers

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Date created: 2013-04-01 Name: r.dupre
Location: gatineau,quebec,canada

Satisfaction Rating:

Review:
"parts brake after 2 years"
Paid $9,200 for a trinity150 2 years ago. This winter the pump, a valve, the electronic system and a air sensor broke, each 2 weeks. Technician had to come 6 times. At the end even he could not understand want was happening. Cost me $1000.more .It is a very complex machine that must be installed by highly trained experts, a rare specy.Company said its life garenty, lies, only 2 years on the majority off parts.

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Date created: 2013-03-13 Name: Bryan Olsen

Satisfaction Rating:
Review:
"Terrible product, worse customer service."
Words cannot begin to express my loathing for this product. I know full well that many of the problems we've experienced were because of poor installation. However, major parts routinely failed despite servicing twice a year and good luck getting parts in a timely manner. The absolute worst customer service I've ever encountered. Over five years, we have doubled up the original price with repair costs. We are now completely replacing having decided to finally stop digging. Please, please don't buy this boiler.

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Date created: 2012-10-20 Name: M. Kohn
Location: Washington,DC

Satisfaction Rating:
Review:
"Works great"
Me and a technician I know initially installed the boiler in an old house for heating the existing radiators and to run all of the hot water. It was difficult to install (but we were novices and still managed). A contractor added a new addition a few years later and was able to use same boiler to heat an additional 1,800 sq ft of radiant cement flooring. With the exception of one module that had to be replaced (I believe that module was manufactured by Honeywell) it has performed flawlessly for about 7 years now. The unit runs so clean there is no need to service it.

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Date created: 2012-10-04 Name: J. Done
Location: Northern Wisconsin

Satisfaction Rating:
Review:
"You get what you pay for."
In getting what you pay for I mean the installer and installation. I've personally installed dozens of these boilers and had only one minor part on one of them fail on initial start up. To qualify "fail" I mean this part did not perform to what I personally considered consistent 100% of the time and the company quickly and happily supplied me with a replacement part. As with all heating equipment, if it's not installed correctly, set up correctly, serviced correctly or was installed in a manner not approved by the manufacturer you are guaranteed problems. You can't buy a brand new compact car and then use it like a truck and then blame the manufacture because it didn't stand up to the abuse. The problem is the average homeowner has to trust the seller/installer that they are selling them the correct item for their unique situation and then installing it correctly.

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Date created: 2012-04-22 Name: g p
Location: phila pa
Years owned: 3

Satisfaction Rating:
Review:
"Good boiler if installed properly"
I am a union steamfitter by trade and have done my homework before installing this unit in my home. All I can say is the boiler has been running flawlessly for 3 yrs. These condensing boilers need to be installed properly to work properly. Or maybe im just blessed for praying over the whole install. But it sure is fine by me.

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Date created: 2012-04-07 Name: mjvee
Location: Orillia ON

Satisfaction Rating:
Review:
"Very happy with the unit"
I had a nti trinity lx installed in Dec 2010, replacing a 20 year old mid efficiency unit which had died. The technician took his time, and was in constant contact with the manufacturer during installation and set up. I have had no problems with it what so ever. I noticed a 30 percent cut in gas consumption during the first winter we used it. The reduction this past winter has been even more dramatic, but I believe that is mainly due to the very mild winter we enjoyed this time. The nti unit is quiet, and keeps our big old farm house nice and toasty. I think the key is having a technician that has been properly trained and isn't too proud to consult with the manufacturer during set up. These are high tech, computer controlled units and from the research I've done, I think most problems crop up when they are not properly installed and set up.

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Date created: 2012-02-24 Name: Sam
Location: Wisconsin
Years owned: 4

Satisfaction Rating:
Review:
"Trinity junk"
Had this unit installed in a new home 4 years ago. After 3 years our service man started replacing parts. We are finally replacing the whole unit after a year of headaches.

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Date created: 2012-01-02 Name: m stocks
Location: montana
Years owned: 10

Satisfaction Rating:
Review:
"trinity boiler"
Owned this piece of crap for 10 years now, every winter it breaks down as soon as it gets cold out, we've replaced every component at least once, sometimes 3 times(controller). Total waste of money.

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Date created: 2011-09-18 Name: yvonne mackillop
Location: st thomas ont

Satisfaction Rating:
Review:
"every season change......problems"
We have had NY Thermal installed and wish we never did. We have had nothing but headaches every time we turn our floorboards back on. We live in Ontario and no one wants to service these pieces of garbage. I'm tired of this system and the lack of support and parts for those fools like us that purchased these boilers to supply us with heat and hot water.

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