Consumer Reviews of Heat Transfer Products boilers

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Date created: 2013-04-03 Name: TVD
Location: Northern Utah

Satisfaction Rating:
Review:
"Buy a Heat Transfer product and the nightmare will begin"
In the past ten years I've had three Voyagers and two Munchkins installed. These were all Heat Transfer Product, “state of the art”, high efficiency boilers. What a nightmare! These products are unreliable, poorly designed and extremely frustrating. The customer support is horrible and I believe the warranty is useless. I would recommend anyone looking for a boiler to do anything but buy a Heat Transfer Product. The sad thing is that this company is a terrible example of “Made in America” quality.

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Date created: 2013-01-31 Name: Steve
Location: Plainfield NJ

Satisfaction Rating:
Review:
"A Plumber's Cash Cow"
Reading this collection of comments suggests to me that the Munchkin boiler product has been an expensive nightmare for those of us whose day job does not involve having a technical plumber's certification. a quality product should not require me to have the Fault Code Book taped to my utility room wall and it should not create an annuity sufficient for the intaller to send his kid to college.

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Date created: 2013-01-26 Name: Dohnal
Location: milwaukee

Satisfaction Rating:
Review:
"Bob"
Nothing but trouble

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Date created: 2013-01-26 Name: k powell
Location: minnesota

Satisfaction Rating:
Review:
"horrid product !!!horrid company!!!!!!"
We purchased our house less than 2 years ago.We were excited to know that the boiler had just been purchased 2 months prior to us buying the house.Two nights ago I fell asleep on the couch (my husband works 2nd shift) and I woke to smoke all over the house.(I Could smell an electric wire burning smell)It was one of the coldest nights in minutes 30 below..I ran around the house trying to find out what it could be. I followed the smell to my basement, when I opened the door smoke just billowed out, I called 911 and the fire chief arrived first. He said the whole wiring and everything on the boiler was melted. It had tripped the breaker so no fire thank God. But a ton of smoke everywhere.and this boiler was under 2 years old, when my husband called this company they said the warranty doesn't transfer ownership... really??? We bought the house and the warranty does not come with, this product or company should not be in business!!!! Do not do business with these people. I could have been killed because of this incident if I had not of woke up. Our lives were turned up side down because of this company's negligence and they wont face up to their responsibility!!!!!

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Date created: 2013-01-09 Name: M Thompson
Location: Vancouver BC

Satisfaction Rating:
Review:
"POS"
Crappy boiler, required lots of repairs and was very unreliable. At the 5 year mark I finally had enough and replaced it.

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Date created: 2013-01-07 Name: John
Location: Los Altos, CA

Satisfaction Rating:
Review:
"Had three small gas explosions"
Installed 11 years ago by licensed contractor. Have had problems every year after first five years. Early problems with pressure switches. On New Years had Ignition Fault. For unknown reasons, had gas build up in chanber and lead to three small independent explosions before found out what was happening and unplugged everything. First explosion blew off the exhaust air duct. Fortunately no fire. Service disassembled boiler and cleaned completely. I keep the Munchkin Boiler Fault led Code posted for ready reference at all times. Working again but scared of another explosion. May have to replace entire system.

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Date created: 2013-01-06 Name: Steve
Location: Plainfield NJ

Satisfaction Rating:
Review:
"Too Many Faults - Too much money"
We had our Munchkin professionally installed by a very good plumber (certified Munchkin installer) in August 2008. The unit has had annual cleaning and servicing by the same Basking Ridge nj installer. We have had Faults 9, 10, 11 & 13 periodically causing regular maintenance expenses. This past October we had to have the blower motor replaced - one year after warranty expiration - at a cost equal to 10% of the original purchase and installation price. Then another series of faults. Installer said that he has never needed to replace blower motor and that we were merely unlucky. To me, when there is this pattern of faults and a high cost parts replacement it is not a question of luck, rather, it is a question of installation quality, product quality or some combination. We bought the unit on the basis of its purported efficiency...trust me, whatever value we saved on energy expenses has been eaten up by repair and maintenance expenses...therefore, the efficiency claim must be weighed against likely overall expensive cost. Both the Munchkin and installer have proven equally disappointing.

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Date created: 2013-01-02 Name: D. Sellers
Location: Manhattan, KS

Satisfaction Rating:
Review:
"Worse purchase ever"
This boiler has so many problems I consider my heating and air guy one of my best friends. Be prepared to spend a lot of money yearly fixing the problems that occur.

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Date created: 2012-12-27 Name: ronald bennett
Location: montgomeryville pa.

Satisfaction Rating:
Review:
"beware"
Installed by a registered plumber 13 years ago and have had repair problems every year. (with difficulty getting parts.) december 26th boiler failed again and block was cracked....satisfied? I think not, very bad choice! Beware check out available info, before purchasing.

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Date created: 2012-12-10 Name: R. Beck
Location: Glenwood MN

Satisfaction Rating:
Review:
"Junk product"
Thought I would save some money and went dual fuel with the Munchkin Contender 120 as the backup. It was well acclaimed by the installer. My mistake for being trustful and not doing more homework. Don't make the same mistake. There is absolutely no comfort that this unit will fire when we do off peak. There are dire consequences during a Minnesota winter. Any details on a class action suit?

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