Consumer Reviews of Heat Transfer Products boilers

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Date created: 2010-10-28 Name: M. Byrd

Satisfaction Rating:
Review:
"How do you spell 'garbage'? M-U-N-C-H-K-I-N"
I have had this boiler in place for three years now, and I can say that it is the worst piece of hvac related equipment I have even encounterd. From day one, it failed to perform as it should. I have had many service calls to fix it. However, it still refuses to stay lit. Don't let anyone talk you into one of these units. They are garbage. I'm getting ready to bite the financial bullet and have it replaced with something that is reliable.

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Date created: 2010-10-17 Name: Sam
Location: Denver, Co.

Satisfaction Rating:
Review:
"crap"
I which I would not have let that plumber talk me into a munchkin, i should have just put a cast Iron boiler back in.Oh and when I called for service he said oh I don't fix them I just put them in,in 7 years I have averaged 800.00 a year to fix shit on this piece of crap.Oh the savings I was going to get,well divide 800.00 by 12 and its costing me more now to heat my house then it did with that 50 year old cast iron boiler.........Oh and good luck finding anyone who knows jack about these crapy boilers. I have tried 7 different companys here in Denver

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Date created: 2010-10-11 Name: scott massey
Location: watertown,ny

Satisfaction Rating:
Review:
"awful"
Didnt actually buy the munchkin boiler myself its in my apartment that i rent. I owned a 4 unit apartment house before selling it and renting this apartment that had 4 weil mclain boilers, never a problem. dealt with this boiler for 3 years now.. service man comes regularly. every 6 months. still doesnt work..take cold showers all spring and fall.. works great in winter and in the summer..never works in the spring or fall. maybe the service guy doesnt know what he is doing. i even printed a manual up and put it on the boiler for him..maybe he should read it..it has a thermister code all the time.. replaced with new..still no good

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Date created: 2010-08-06 Name: Marc

Satisfaction Rating:
Review:
"Frustrated"
I have 4 Munchkin boilers. Three of them have worked without fail but one has been a constant problem. The company has sent representatives to look at the problem unit and has not done anything to reslove the issue. I am currently without hot water and am looking for a replacement unit that is not a Munchkin. I'm looking for a company that makes a good system and stands behind it when there are problems.

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Date created: 2010-05-14 Name: M. Korzan
Years owned: 7

Satisfaction Rating:
Review:
"BOILING OVER !"
My wife and I built our home approx. 7yrs ago. We tried to use the best products available to us at the time of construction. So when it came time to do the heating, we went with a state of the art radiant heating system fired by a Munchkin boiler. Big mistake!!! We have had nothing but trouble with this thing from day one! We've had the installer out here constantly. He cleans it, changes parts, adjusts the flame all to no avail. I am so sick of this thing I would love to join others in a class action law suit just to get some satisfaction. So if anyone out there is a lawyer or knows how to go about a class action feel free to contact me at big_drag@roadrunner.com I am at my wits end and have had enough of this thing.

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Date created: 2010-05-11 Name: V. Ceder
Years owned: 1

Satisfaction Rating:
Review:
"The ultimate money pit"
My t-80 started giving us the f09 on Christmas 09. From that date till now-May 2010, I have put over $1600.00 into service calls and trial and error replacement parts. The boiler is maybe 5 years old. I have had the distributor and the district salesperson out together for over 2 hours to figure out what was wrong, and they left bewildered. I have experienced 3-F09's in the last 4 days, and am over the top with the next suggestion; we need to call an electrician. In my 25 years as a home owner, I have never experienced such problems.

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Date created: 2010-03-06 Name: D. Hill
Years owned: 4

Satisfaction Rating:
Review:
"Improper installation"
In 2006, I had a local HVAC/plumbing company with a stellar reputation replace my ancient cast iron boiler (radiator system) in my 1896 home with a Munchkin boiler 199r. I had three bids and chose the local company because they seemed reputable and knowledgeable and are a family business that has been around for many years. They chose the Munchkin because they said it was the best for our application. They used our existing piping and radiators. It worked fine for three years. A year ago it started banging and malfunctioning. They came out several times and replaced pumps, valves, etc. and it finished out the rest of the heating season okay. In the fall, I had it cleaned and serviced. It worked okay until February of this year. Then the banging started again. The installer came out several times and replaced many parts. Then they couldn't even get it to start up. (Without heat in the dead of winter for over a week) I finally got the Munchkin factory rep to come and look at it with our installer. His diagnosis was that the boiler had failed because sediment from the old pipes and radiators had plugged up the heat exchanger and destroyed it. The factory rep created a plan for our home. The installer put in a new boiler with a filter to trap sediment and an external heat exchanger where any sediment that managed to escape the filter would settle out and not make it to the heat exchanger in the boiler. Even though the heat exchanger in the boiler is warrantied for 12 years, Munchkin would not honor the warranty because the boiler had not been installed correctly and it failed because of sediment and debris. The installer gave us a $765 credit. I received a bill yesterday for almost $7000. Add that to the $10,000 we paid for the original installation in 2006, which included a water heater and boring holes for ventilation through granite walls, and we have a very expensive heating system. I asked the factory representative when everything was finished and he had inspected it to make sure it met his plan and standards if it would now meet warranty if anything went wrong. He said if any sediment got in and ruined the heat exchanger, the warranty would not be honored. Not only do we have a very expensive system, even though it has been installed according to the factory rep's instructions, it will likely not be covered by warranty if anything goes wrong. As a consumer, I feel helpless. We now have heat. Hopefully, the boiler will be trouble free for many years with yearly servicing only. How does a consumer know what to do?

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Date created: 2010-02-23 Name: Sherry L.
Years owned: 1

Satisfaction Rating:
Review:
"Boiler doesn't work"
The boiler doesn't stay on. I have to check all the time and manually turn it on. I paid $$$ to have a fancy radiant heat system put in, and the Munchkin is ruining the whole thing. My very experienced Munchkin guy says you constantly have to tweak these, but he doesn't know what's going on and will start randomly replacing parts.

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Date created: 2010-02-23 Name: David R. Eggleston
Years owned: 3

Satisfaction Rating:
Review:
"My Bane, The Munchkin"
I was hoodwinked into buying the Munchkin by Howell's Heating and Air of Ashland, Virginia. Obviously, they did not, contrary to their assurances, know how to install the boiler. It never really warmed the house. The last straw was when it was throwing f14 codes, and Howell's repair tech simply rebooted the machine and told me it was O.K. I told him I had already rebooted the machine 40 times over the weekend, and his response was, "This is a high efficiency machine. You can't expect too much heat from it." I would've liked some heat, however. I contacted Munchkin's Virginia distributor, and they provided me with the name of an alternate trained service company, which had ceased selling Munchkins because of performance issues, and they promptly informed me that I'd have to pay over half the price of the machine and wait two weeks for some parts that might fail within the next two months. I chose a new boiler. I find it funny that the installers who comment on this site (who must have an interest in selling these units) toe the Munchkin company line and blame everything on the installers. And yes, my problems were probably caused initially by poor installation. However, it is the responsibility of Munchkin's manufacturer to certify their installers. If Munchkin knew how temperamental these machines are, why did they certify so many obvious incompetents? Besides, if you have a machine that is so complex that it can only be successfully installed 15% of the time, you're preying on the public knowing you have a sure defense (poor installation) and knowing you won't get repeat business. All around, the Munchkin is a poorly-engineered unit made by crooks and installed by mental defectives.

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Date created: 2010-02-15 Name: T. Smith
Years owned: 6

Satisfaction Rating:
Review:
"Munchkin Boiler - trouble since the year it was installed"
I am seriously considering contacting a lawyer regarding a lawsuit against the company. We have had trouble with the Munchkin boiler we had installed since the first year we had it installed. We can't even take a vacation in the winter due to the fear of the furnace turning off due to the f09 error. We have had to call the repair people every year, with the last repair costing over 2,000. I have contacted htp and they told me they have had no problems but there was a recall on the fan, so that was fixed last year and we did not have to pay for the new fan, but did have to pay for labor. Guess what? It did not fix the trouble with the system faulting out due to the f09 error. I am getting quite frustrated with the fact that I am afraid to leave my home for more than two days in the winter and the company not owning up to the problem. If enough people are interested, I will contact a lawyer to see if they would be interested in taking our case and get the company to listen. Contact me at bttcafrontiernet.net if you are interested.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.