Consumer Reviews of Heat Transfer Products boilers

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Date created: 2011-02-09 Name: adrian davies
Location: Richmond Va

Satisfaction Rating:
Review:
"Hi Tek for the sake of it..."
I would like to add a comment to my not-very-favorable review of a couple of pages back. I have been reading Homer's posts, and clearly this is a guy who makes an effort to do the job properly. However, my comment is still valid regardless that the installer may be competent and conciencious (spelling??) The fact of the matter is that a guy should not have to be a NASA engineer to install a furnace and have it work properly. But even the design itself is flawed, and this is the reason. This boiler will shut off, and bring up a fault code indicating the problem, and this is the flaw, because if the homeowner is absent during a severe cold spell in winter and this heap of junk decides to quit working, well, need I say more?? The fact is that it should have been designed so that the unfortunate homeowner receives adequate warning that trouble is developing, before the boiler actually starts shutting off. A moron having a bad day should still be able to fathom that one out. After all, a "service engine soon" warning in your car does not mean that you come to a sudden stop in the middle of the expressway. What we have in the Munchkin is technology for the sake of technology. I am going to mention at this point that my business is industrial electronics. Cannot say who I am on here but if you google "printed circuit board repair" my company will come up pretty soon. Seeing the amount of electrical failure that I do see every day, I am a firm believer in the KISS principle, and I can certainly sniff out potential trouble when I see it. Whoever designed this crap was trying to show his boss how clever he is.....

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Date created: 2011-02-05 Name: L Davis
Location: Hansville, Wa

Satisfaction Rating:
Review:
"Homeowner"
After the last 4 cold winters my very sporadic 2004 Munchkin boiler has finally been replaced by Munchkin with only a $410 install charge. We shall see....

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Date created: 2011-02-01 Name: John Romano
Location: Illinois

Satisfaction Rating:
Review:
"JUNK, don;t buy!!!"
Have had this piece of junk for 5 years. Every year there is some type of issue. Had the replace the blower unit because a plastic fan falling apart. The fan probably costs $5 but you have to buy the entire blower unit which is $700. The new unit has a metal fan. Now I am told that the computer board needs to be reprogrammed for the fan to run 90 seconds not 30. THe swirl plate is bad again. You will pay top dollar for this product and be a test bed for their enginering team. Don't count on getting any support from the company... they are just as bad as their product!

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Date created: 2011-01-26 Name: Tim H.
Location: New Hampshire

Satisfaction Rating:
Review:
"I'm tearing it out this spring"
I have a Munchin 140, Like the vast majority of the other reviews this boiler has been a total disapointment since it was installed 7 or eight years ago. I am on the 4th unit now the first years with this piece of junk were filled with constant failures, new replacement units and I can't count the number of call backs. The 4th unit was installed about 3 1/2 years ago and was working okay until this past weekend when the gas valve failed. It was the coldest weather we've had in years 10 to 15 below zero. Parts are not readily availble, had to UPS them in. 4 days without heat. The design is terrible. You can't get to the condensate line to clean it because it's underneath the unit. The process they recommend to clear it is so involved that it boarders just plain stupid. The control panel was an obvious afterthough and is not integral to the cabinet. The control wiring connects to the board inside the the. It then has to be draped over the side of the unit to get it outside to where the control panel attaches to the side with velcro. Plenty of other design flaws but not enough room here to descibe them. Told my wife when the weather breaks this spring I'm replacing it with something more reliable, and I'm crossing my fingers that it will last till spring.

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Date created: 2011-01-22 Name: Lydia Hulette
Location: Sturgeon Lake, MN

Satisfaction Rating:
Review:
"@ Steve of Beltline"
Ummmmmm *rolls eyes* I called Heat transfer inc. and was referred to an "authorized repairman" He came to my home along with the original installer from Ace. He has no idea either what the exact problem is. According to his "computer" the unit is working properly. But since the relief valve blew off and flooded under the foundation of my garage causing extensive damage and now my house floor is cracked also.... Yeah you bet your azzzz There will be a law suit. Imagine how much its going to cost to replace my concrete in my garage and my home <~~ if thats even possible. So if this is normal for a munchkin contender, I stand by my original statement. DON'T BY A MUNCHKIN CONTENDER. You might loose you home because of it.

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Date created: 2011-01-19 Name: Randy
Location: Lakewood NY

Satisfaction Rating:
Review:
"reversion"
What is the proper install to stop reversion and how to test?

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Date created: 2011-01-17 Name: L Davis
Location: Hansville,WA

Satisfaction Rating:
Review:
"Home owner"
The Munchkin was installed in my new house in 2004 and has constantly been down ever since. When it quits the hot water heater goes out also. The new Munchkin rep advises me to buy a new improved boiler at my expense of course. DO NOT CONSIDER THIS HEATING SYSTEM

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Date created: 2011-01-16 Name: Steve
Location: Jamestown, NY

Satisfaction Rating:
Review:
"homeowner"
Citadel Heating in Jamestown, NY installed a 140 gas unit. Found out later they had NO idea how to set it up or service it. F09 error within 3 months, was told I needed a larger gas line. Did that, no change. Then they said the flue was bad (they installed it). After 9 house calls, they gave up trying to fix it. Citadel claimed it was operator error because I had been cleaning the spark electrode, which is the only way to get it running again. Called Caseys Plumbing and Heating in Jamestown, NY. They came out, saw the brand, HVAC guy said he needed to get a tool from his truck and he left. Never saw him again. Called the owner who told me they can't fix Munchkins. After reading many posts, I cleaned the "coffee grounds" out and have been replacing the sparker and rectifier every year. Has been working ok with my servicing. Realize this, very few (at least in Western, NY) can or will service the Munchkin. They sell them but can't service them. DO NOT BUY ONE.

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Date created: 2011-01-11 Name: Lydia Hulette
Location: Sturgeon Lake, MN

Satisfaction Rating:
Review:
"Additional info"
Did I mention that my last boiler used around/average of 90 gallons of propane per month. This munchkin us using 200 gallons per month, Plus the added electric.

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Date created: 2011-01-11 Name: Mike Novaguy
Location: Greensburg In.

Satisfaction Rating:
Review:
"Wish I had read this before I bought it."
I notice as I read through these reviews that the only ones satisfied with them are the installers, could that be because they are making a fortune repairing them?

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