Consumer Reviews of Heat Transfer Products boilers

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Date created: 2012-05-20 Name: Jerry A. Rice
Location: New Paltz, NY
Years owned: 4

Satisfaction Rating:
Review:
"Buyer Beware"
I have radiant heat serviced by a Munchkin gas boiler. I have had it maintained faithfully, but last week, during a routine maintenance visit, the service person found a hole in the boiler. I had to have this fairly new unit replaced. The company did provide a new unit, as specified in the warranty, but I was left with a $2000 labor cost for reinstalling the unit. I contacted the company and they hid behind their legal warning that all labor costs must be born by the customer. I am not satisfied with the policy, and I am no longer happy with the craftsmanship of the Munchkin machine or the HTProducts service. I am here to say, "Buyer Beware!" I am.

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Date created: 2012-05-12 Name: Steven Whitbeck - BELTLINE HEATING
Location: Grand Rapids MI.
Years owned: 10

Satisfaction Rating:
Review:
"Sam H."
Sam H. - You need to have the heat exchanger cleaned. If the flame rod and igniters are coated white it means that you have exhaust reversion. install a 90* elboe on the exhaust pipe and turn it up about 18 inches then install a 45* angle with a stainless steel screen in it. The boiler has to be tipped back just enough for the bubble of a level to touch the line, not past the line. Put the level on the front of the heat exchanger with everything assembled. do not put it on the front of the boiler jacket.

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Date created: 2012-05-10 Name: Sam H.
Location: Carbon, Alberta
Years owned: 6

Satisfaction Rating:
Review:
"Down But Not Out"
My Munchkin t80m has worked error free for 6 years. In Dec it start to show signs of problems. It started to occasionly pump warm water(not hot) and then clear up. It has had 3 f09's since then and cleared up on it's own. Monday May 6 it f09'd and shut down and won't heat water. I use the boiler for hat water and to heat the basement floor. I have a hi eff forced air furnace because we have winter's of -20 or more on a regular basis. I have read all the posts here and hope I have better luck with my repairs and maintenance. My situation is this. When I took possesion of my house the contractor told me not to touch the system and if it needed work to call the plumber. What a ditz. I did what he said and never did any maintenance or cleaning.(after reading here I think Im the ditz) So after 6 years here is what I have found so far. I inspected the install and have a few concerns. The boiler unit is wall mounted 5 ft off the floor. It does not look like it is tilted at all. I will put some blocking between the wall and the unit to get the tilt. How far out should I block it. 1in? 2In? I found the vacume relief valve was brittle and broken and leaking on the wall and floor. The stain is rust colored. I removed it and there was some condensate water but no alot. I took the cover off and the control display board is mounted inside the unit?? How can a person see an error code if it's in there. I want to mount outside the unit. There is a bit of white crystaline around the exhaust hose. The outside vents are mounted 12 to 16 indh's apart and level with each other. I removed the 2 probes and cleaned them up. Tried the reset a couple times and watched in the window and did not see anything. There was a white/grey coating on them. I am going to do a complete maintenance service today. I will change the probes and gaskets like is stated in these posts. I will clean up all the parts and hope I am still lucky and don't have much more damage. Any help or suggestions is greatly appreciated. It would seem that the problem with this Munchkin unit is just a lazy/uninformed maintenace guy(me) and maybe some install problems. Now to find the parts. The reason I gave a neutral rating is because I haven't done the work or found the parts yet, but 5 years without problems, go figure, I must have one of the good ones.

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Date created: 2012-05-04 Name: Earl
Location: maine
Years owned: 3

Satisfaction Rating:
Review:
"Beware"
To any one who wants a munchkin boiler -- stay away from them. I only use mine in the summer to heat my hot water and every spring when I fire it up (or should I say try to) it doesn't work. Apparently the people that installed it don't want to work on it either -- they never get back to me. The best thing to do with one of these is: don't buy one.

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Date created: 2012-04-30 Name: Nick K
Location: Orleans, MA
Years owned: 6

Satisfaction Rating:
Review:
"Overpriced and Unreliable"
We have had our htp Munchkin 80m for just over 6 years now. It was very expensive to begin with, and I really was hopeful that the unit would provide many years of trouble free service with high efficiency. The unit is certainly efficient and has reduced our home heating bills considerably. However, the reliability has been awe full and this unit has turned into a very expensive lesson! To make matters worse, Heat transfer Products customer device is lousy and they certainly don't care about customer complaints. We have made several requests directly to htp for assistance, and we just keep getting passed to their distributor. Although the warranty covered us for the first few years, it is now out of warranty and having several service calls per year is getting expensive. To date we have had to replace the gas valve, air intake rubber sleeve, the control board and wiring harness. Still, we have f18 errors all the time and have to manually reset the unit 2 to 3x per week. If I had the money... I'd toss this thing out in a heartbeat and replace it with a simple low efficiency boiler. We are now spending close to $1000 year since the warranty lapsed on service/parts for this thing; which more than negates the savings we have achieved for it's high efficiency. To make matters worse, we also purchased a htp SuperStore indirect water heater. This has been replaced once (under warranty but we were on the hook for labor) as the unit developed a leak. Again, HTP's customer service was deplorable. I am very concentious and try to buy American made products whenever possible. With htp being based in ma, and employing local people to make these products - I find it a very sad state of affairs that htp doesn't seem to have any interest in how their products performs once they are out the factory door! *** Bottom line - stay away from htp and their products. I have learned my lesson the hard way. ***

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Date created: 2012-04-18 Name: Homer
Location: Nevada
Years owned: 8

Satisfaction Rating:
Review:
"Here We Go Again !!!"
Chris--Sandwich, NH---Where do I start?--Oh! Read the posts! Lots of good info there. First, In 40 yrs in the business I have never come across an unreliable boiler and I have never told any customer that their boiler was unreliable whether it's a Slant Fin, Buderus, Viessmann, Triangle Tube, or Munchkin. Let me tell you, in my experience, there are a many, many, many dumb, dumb, dumb technicians out there. If a technician say that a boiler is unreliable, your question should be "Why is it unreliable?". You will probably hear a lot of stammering. a technician blames the boiler rather than admit to his own inexperience. The fact that you have re-occurring problems indicate that your technician never got to the source of your failures and just substituted parts. (Expensive for you and a good living for him). Chris look to the installation, there are hundreds of thousands of Munchkins properly installed out there that are problem free; look to the application, 2-199,000 btu boilers? Do you really need that much heat? Common practice in times past, when replacing and old boiler with a new one, the contractor would look at the BTUs of the old boiler and match the new one to the old one after all it worked before. We don't do that. We make a whole house heat loss calculation and match the boiler output to the heat loss of the building. This saves boiler costs and energy costs. I have covered cleaning in past posts, and I don't have problems with cleaning. ModCon (Modulating-Condensing) boiler need maintenance. They need to be installed correctly. It would be a shame to throw away 2-4 year old boilers when it may not be the boilers fault. Think about the chances that the 2 Munchkins that you bought were both lemons (astronomical). Good Luck! Look to the installation.

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Date created: 2012-04-14 Name: Chris
Location: Sandwich, NH
Years owned: 4

Satisfaction Rating:
Review:
"Munchkin Boiler Problems"
I have two Munchkin 199 mlp r2 boilers running on propane. Nothing but trouble. Both boilers have failed roughly once per year and need expensive service each time. Technician told me that they are very unreliable. Fan housing on top needs frequent replacement. Boiler needs frequent cleaning and is hard to clean due to design. Only 4 years old and I now have to replace both since they are too much trouble.

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Date created: 2012-03-12 Name: Steven Whitbeck - BELTLINE HEATING
Location: Grand Rapids MI.
Years owned: 10

Satisfaction Rating:
Review:
"Danny"
So the boiler is making loud noises - And your service man can't fix the problem. I would say the problem is not the boiler but your choice in a service man. He is not properly servicing the boiler and because of lack of service the boiler is letting you know that it doesn't like how it is set up. Call htp and find the local distributor, They will give you the name of someone qualified to service your boiler. I would say that the burner gasket is gone and the combustion settings are way off.

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Date created: 2012-03-11 Name: Homer
Location: Nevada
Years owned: 7

Satisfaction Rating:
Review:
"Potato-Potahto---Tomato-Tomahto"
Danny Collins- Groveland,MA---I don't know what growling and banging sound like. My idea may be different than yours (it's subjective). What did your boiler guy do in servicing? Did these noises occur after servicing and not before? It's keeping you up at nite? Absent any other symptoms, fault codes, loud noises in my observation, have come from moving parts.---1. Blower motor is failing (separation). This in my experience had been very loud and no fault codes,too. Is the sound coming from the exhaust outside the house?---2. Flashing in the hx because the pump is not pushing enough water through the hx this creates banging sound, One other thought, Is the burner tube securely attached by the four screws and not vibrating? Of course, there is the possibility, that somehow, a bear got into your boiler, I know there's a remote chance of that happening. Hope this helps.

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Date created: 2012-03-08 Name: Danny Collins
Location: groveland,ma
Years owned: 6

Satisfaction Rating:
Review:
"banging issue"
Since having the unit serviced, my boiler makes a loud growling noise every time it fire's up. It has gotten to the point where it prevents me from sleeping. The service man is unable to resolve, and have failed to get factory to respond. I would not recommend this unit unless you buy the service agreement beyond 5 years so you can get it replaced without cost

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