Consumer Reviews of Heat Transfer Products boilers

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Date created: 2009-02-27 Name: T. Mednick Services
Location: New Haven, CT

Satisfaction Rating:
Review:
"T. Mednick Services New Haven Connecticut"
I have installed well over 200 Munchkin boiler in the past 3 years. I can count on less than one hand the number of call backs I have had. These are great boilers. I have had to replace 2 boilers that were not piped right by other contractors one was 5 years old and Heat Transfer did not only supply me with a new boiler but also paid me for my labor.

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Date created: 2009-02-23 Name: Steven Whitbeck
Years owned: 8

Satisfaction Rating:
Review:
"Steven - BELTLINE HEATING"
John and others - You really need to find a qualified Munchkin service man. If you are having constant weekly or monthly service problems - Call your regional munchkin rep. and ask for someone they recommend. If you join a class action suit you will be in for a big supprise. Your boiler wasn't installed or serviced properly. EVERY Munchkin boiler that I have seen that is having problems was not installed properly. Pull out the Munchkin manual and find out how to get into the diagnostic mode ang get to D7. With the burner off it should read 0.0 With the burner on it should be at least 3.0 to a max of 4.0 with the 925 control. If your reading is less than that, you have a problem. There are many causes for F09 but almost ALL of them are not the fault of the boiler. I own a HVAC company and have been installing boilers for 34 years and Munchkin boilers for the last 8 years.

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Date created: 2009-02-23 Name: John Seawright
Location: Colorado Springs, Colorado

Satisfaction Rating:
Review:
"wholesaler"
The fact is that most Munchkins are working fine. Knowledgeable technicians and not taking the lowest bid price for install may have an impact on many of these complaints.

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Date created: 2009-02-23 Name: John Seawright
Location: Colorado Springs, Colorado

Satisfaction Rating:
Review:
"Wholesaler"
We have sold & serviced (with local plumbers) the Munchkin Boilers since their release. This is the first 'Made-In-USA' High Efficiency Boiler and there have been problems - as with every first production run. The Pressure Switch and Blower are problems. They have recently set up & trained a network of service techs that can handle these problems and many others that arise from poor install and lack of standard maintenance. Cold houses - when the boiler is running is a result of incorrect sizing.

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Date created: 2009-02-17 Name: John Mccallister
Location: Camden, ME
Years owned: 1

Satisfaction Rating:
Review:
"Home Owner"
Multiple repairs. Noisy. Push the restart button 2-4 times per week. Worst heating system I have ever had. And that includes the oil heater in my hut. What a piece of junk.

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Date created: 2009-02-15 Name: John Shank
Location: Lititz, PA
Years owned: 4

Satisfaction Rating:
Review:
"Junk"
Installed in fall of 2005. Have been getting numerous f09 lockouts 6 months after install to present. Techs tell me not to drop my service contract and all will be fine. That's just great, except the weekly or Monthly service calls: no heat, no hot water; is's just too much. I can't beleive this is happening and no one can fix it or will take responsibilty and replace it. Sign me up for the class action lawsuit. I just had the unit serviced on Monday after numerous F09's on Sunday. Had 5 F09's between the time it was serviced on Monday and the a full furnace cleaning on Wednesday. I have since had one F09 on Friday, one on Saturday, and on so far today (Sunday). I will place yet another service call tomorrow. Stay away!!

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Date created: 2009-02-06 Name: Nicole
Location: Taos, NM
Years owned: 1

Satisfaction Rating:
Review:
"Unexplained 50% increase in heating bill"
We replaced a 15 year old boiler with the Contender (mc-80) and their Superstore Ultra (80 gallon) sidearm, just a few months ago. It is running both domestic and radiant floor heating. While the unit has experienced none of the problems mentioned by others, we are using twice the amount of propane as in the previous winter (and this winter's temps are higher)! The house is a small one - just under 1200 sq ft - with low ceilings, all new double paned windows and doors, and tons of solar gain - and yet our propane bill is $600 every month! The propane company came out and checked for a leak - none was found. The plumber won't take the responsibility for this one, neither will Munchkin. I have no idea where/how this level of heat loss could occur (if anyone has input, I would love to hear it). But I do know that we're going to have to rip out our brand new $5K + system and replace it with a $300 "inefficient" boiler - in order to be able to afford living in our house...

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Date created: 2009-02-05 Name: Steven Whitbeck
Location: Grand Rapids, Michigan
Years owned: 8

Satisfaction Rating:
Review:
"Steven - BELTLINE HEATING"
The Munchkin boiler can not be vented with a concentric vent termination. I know that the install manuall shows it vented with a concentric vent termination but it will not work. You will get vent gas reversion and this will cause the burner blower to go out and after a few of those you will lose the 925 controller. The intake pipe must be seperated from the vent pipe vertically by at least 16 inches. I usually put a downturn elboe without a screen for the intake. For the exhaust I snorkel the pipe up at least 16 inches and then put a 45* angle pointing up and out with a screen in it. This works well for me. If you are getting an f09 fault code it may be caused by water held in the boiler. Be sure the drain is clear and the boiler must be tipped slightly toard the back. If you are still having f09 problems check the burner gasket on the r1 versions. You will probably find that the burner is loose. Replace the gasket and put anti-sieze on the 4 screws. When I clean the heat exchanger I also use a feeler guage to clean between the tubes. There are regular spaced bumps to hold the tubes apart. If you are having banging noises from the boiler when it is firing it is probably caused by a plugged heat exchanger tube. ( The installer should have put in a sand strainer on the inlet pipe ) With a proper install and maintenance the Munchkin boiler should be trouble free. This should stop most of your problems.

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Date created: 2009-02-05 Name: B&B Enterprises
Location: Middleburgh, NY

Satisfaction Rating:
Review:
"You need an experienced installer and tech that has munchkin training"
I have installed at least 20 of these boilers and have had a few problems, but not many, and surely not as expensive of repair problems as I have read here. I have been to their training and to their factory and have worked with their tech people, who have even come to the site. You must set these up right, and use combustion equipment when setting up, or you will have problems... leveling is extremely important also. Also, like any other boiler, you need to service them annually, especially since it is a condensing boiler. I would not recommend this boiler to anyone who is not trained properly for this specific boiler, as then I would expect you to have problems.

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Date created: 2009-01-26 Name: R Stein
Location: Evanston, IL
Years owned: 3

Satisfaction Rating:
Review:
"very unreliable"
Tonight I put another $900 into my Munchkin boiler. My service company comes to fix the unit and is generally successful, but I can't trust this boiler. For a while it was going out without restarting if there was a hint of a power failure in the neighborhood. Tonight I had to replace the blower motor, 6 weeks past the 3 year warranty. I am anxious when out of town during the winter - can't be sure I won't come home to burst water pipes. I would be interested in a class action against this company.

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