Consumer Reviews of Heat Transfer Products boilers

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Date created: 2009-11-26 Name: chris
Years owned: 2

Satisfaction Rating:
Review:
"NOTHING BUT TROUBLE"
We had a Munchkin professionally installed 2 years ago. Ran fine the first year, thougght the cost of monthly bills was still pretty high but worked well. Turned on the year and have had nothing but f09 problems. Had a tech come out and $2000 later I still wake up daily to f09 and no effing heat in my house. Reset, come home at lunch, same thing. Reset again, same thing after work. Yes the unit has been cleaned. Control board replaced (which it did not need), its not on the floor, combustion checked and reset to spec. Nothing changes the fact that it will not work worth a crap. Called and was working with the owner of Hot Water Products, the distributer and got no help what so ever. Invested $6000 in thier product, re mortgaged my house to pay for it and have already lost another $2000 in repair bills that have not fixed a thing. Of course the contractors wont stand behind thier work either so I get to take them all to court. Oehl Plumbing is a bunch of scamers. never buy a munchkin. Put a large sign in my front yard for all the world to see. No manufacturer help. Even Ford know they make a piece of crap but warranty longer and give help after that expires. No one hs been able to offer a solution yet. Every rec here has been done several times, by different techs. Piece of ......

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Date created: 2009-11-21 Name: Charlie
Years owned: 1

Satisfaction Rating:
Review:
"Munckin works great"
I have been very happy with the munckin that replaced a failed 9 year old Burnham conventional boiler. Fuel savings are as expected - substantial. Hot water for the shower, etc. recovers much faster. There was a problem with the heat exchanger and no problems with repairs, warranty. I believe that most of the complaints are from poor installations and from old school plumbers that won't invest in training on the products. Watching the crew install my munchkin, it was clear that they have installed many and have been trained. The solo plumber probably won't install enough of these to get the right experience base. If your plumber prefers a different mod-con because that is what he has installed, go with the mod-con in which your plumber is experienced.

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Date created: 2009-11-20 Name: B.J. Bushie
Years owned: 2

Satisfaction Rating:
Review:
"Munchkin Contender 120"
Munchkin Contender 120--Had mine installed two (2) years ago, radiant infloor concrete w/ super store dhw. Flawless opperation. Please do your research prior to installation. Very happy with my unit... None of the reviews on this sight mention which models they've problems with.

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Date created: 2009-11-17 Name: J. Ashe

Satisfaction Rating:
Review:
"Worst Boiler ever"
This boiler has been in for 3 months. It was turned on a the end of September and the tech's have been out 7 times. They have replaced the guts and 3 hrs later it's not working. First it was f11 then f9 now f10. It has leaked gas into my house causing the gas company to come out. It is awful I would not recommend this boiler to anyone. The tech's have been wonderful. They come out at all hrs out the night and day to try and fix it.

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Date created: 2009-11-17 Name: D. Herrick
Location: New Hampshire
Years owned: 3

Satisfaction Rating:
Review:
"Munchkin"
I purchased two of these units and they have been a yearly problem with blower fanblade breakage and swirl plate degregation. Spare parts are not ready available and usually take days to get. Not good in New Hampshire in the winter.

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Date created: 2009-11-05 Name: Marie Moriarty-Puggi
Years owned: 3

Satisfaction Rating:
Review:
"AWFUL"
Worst system not even withing a year and 1/2 it began to leak toxics. Not after being replaced the upstairs doesn't heat but the bedroom does. don"t get one!!!

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Date created: 2009-10-29 Name: P. Oostenbrug
Years owned: 4

Satisfaction Rating:
Review:
"P. Oostenbrug"
Lets just say we know our heating and cooling guys on a first name basis. They have been very good to us and come out each time we have a problem. They are as unsatified as we are. They say that Munchkin does not back their product. We are on our fourth control panal. We have had the f09 problem, and the latest is an f05 problem. I am reseting the unit each morning in hopes that we will have hot water sometime during the day. We have decided with our heating and cooling company to pull out the unit and replace it with a competitor that will stand behind their product. It will cost us some money, but it will be nice to have hot water and a warm house again. We will be looking for a class action lawsuit.

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Date created: 2009-10-29 Name: Tom C.
Years owned: 6

Satisfaction Rating:
Review:
"Munchkin 199M"
My Munchkin ran good the first year and then I had so many problems that I would wake up and run down to check and see if it was running. I have spent over $2000 in repairs in the past 5 years and have gotten zero support from the manufacturer. Believe me, they know they are selling lemons. People can talk all they want about installation, I think its a crappy product. If it is an installation problem why won't the company respond to my complaints or discuss the issues with me.

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Date created: 2009-10-29 Name: keith rounds
Years owned: 6

Satisfaction Rating:
Review:
"keith rounds owner"
The munchkin boiler is pretty to look at but performs at a negitive 20 on a scale of 1-100. We have had 150 to 200 failures per year since we have owned this heater. fo9 failure code is a well know ephamisim in our household. please come a get the damn thing out of my house. the only failure greater is the response to the costomers demands for a safe and reliable product. hell our 16 year old daughter knows how to take the flame retorfier and clean it to get hot water for a shower.

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Date created: 2009-10-29 Name: slamont
Years owned: 3

Satisfaction Rating:
Review:
"FOR SALE"
Do you enjoy cold showers? Do you like to wake up freezing from your attic air handler running with no heat? Do you like walking down two flights of stairs in your underwear to reset fault codes? Well I have the perfect boiler for you. It a three year old munchkin boiler. It malfunctions like clockwork. Did I mention that their customer service sucks? All of you that say it's great put your money where your mouth is. I'll take best offer. Comes with factory tailight warranty. (when you can't see their tailights the warranty is over)

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