Consumer Reviews of Heat Transfer Products boilers

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Date created: 2010-02-04 Name: K. Nicklas
Years owned: 5

Satisfaction Rating:
Review:
"F0-9 fault code"
Had a Munchkin 140-m installed 5 years ago. Up until this year, no problems. Heating bills (gas consumption) is much lower, (took out a valiant approx. 30 yrs old). This year, my wife said she hears the baseboard pipe's banging when the furnace comes on, thinking air was needed to be bled off. After closer review, I found the noise she heard is the ignition of gas (explosion) after the furnace failed the light and went through it's 3 purge and try to ignite cycles and then would ignite the gas build up. Then, the furnace would dump into it's f09 fault code. So like everyone else out comes the manual, the list, condensate drain - ok, vents - ok, gas pressure - ok, Burner - clean, blower - cycles fine (both speeds), ignitor - sparks. Had the heating contractor that helped install it over and could not find anything wrong. So I ditched him and I ran resistance test on wires, and still got the f09 shut down code. I checked the gaskets on the burner tube, on the burner tube door (front housing)thinking maybe the 1 to 1 gas/air mix was off, checked the swirl plate, checked to make sure the spark electrode was not shorting out on the ceramic refractory, all was good. Then I thought the spark was load when arcing, a pulsing sound which means a break in the spark current so I replaced the spark electrode and tested it and got a much quieter, steady, almost non-breaking spark. Put the new spark electrode in and the furnace fired right up. So if your spark is a load heavy arc chances maybe it's not steady enough to light the gas. Hope all my trouble shooting may help some of you f0-9 people out there. Good luck, Kevin P.S. A new spark electrode is around $60.00 and a 2 min. fix.

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Date created: 2010-02-03 Name: H. Patterson
Years owned: 2

Satisfaction Rating:
Review:
"Munchkin MC80 propane fired boiler"
I heard before I purchased that it was critical to get a qualified installer and I did. Gas company wanted $12,000 to bring gas to my house because I'm the last house on the street. I went with propane. Works great. I got no-interest financing from Enerbank. Now my hot water and heating and the monthly payments on the purchase of the system combines to annual cost about half of my prior spend on old oil burner and electric hot water, so I'm a happy camper. The bad reviewers are people who failed to do their homework regarding installers. If you bought a bmw, would you let the kid next door work on it?

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Date created: 2010-01-25 Name: K Holz
Years owned: 7

Satisfaction Rating:
Review:
"Munchkin 199M"
Installed boiler as new system heats radiant floor system and hot water coils on forced air system heats domestic hot water. Never had a single service issue with this unit. Unit runs all year. Maintenance is minimal. Set up for propane gas. This unit is very technically advanced and I would not recommend this type of system for the "set it and forget it" customer. If this unit is not installed correctly and maintained, it will cause you heartache. But properly installed and maintained, it will work very well.

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Date created: 2010-01-24 Name: Steve Whitbeck
Years owned: 8

Satisfaction Rating:
Review:
"Profesional install"
Chris - You said that your boiler was professionally installed. But then you tell us to never use so and so plumbing co. I read all of the time about plumbers installing boilers. Nothing against plumbers (there are many that are qualified) but most that I have met could properly install a cast iron boiler but would properly screw up the installation of any high eff. boiler. High eff. boilers must be installed by someone that understands how they must be installed and with no cut corners. How is your boiler vented? Is the intake next to the exhaust pipe. I install the intake at least 18 inches above the intake or as much as 6 ft. downwind of the intake

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Date created: 2010-01-23 Name: Peter
Years owned: 3

Satisfaction Rating:
Review:
"peter"
Every year, it is getting worse. You cannot trust it. It is unreliable. It stops and gives faults in winter when you need it. For the last one month, I am having these f9 and f10 faults every day. They can't fix. I am fed up to the extent that I will replace it this year.

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Date created: 2010-01-15 Name: S Wocicki
Years owned: 10

Satisfaction Rating:
Review:
"Bad, Bad Boiler"
My Munchkin 80m boiler is a piece of shit. I am a general contractor and will never recommend this to any client ever. A couple of years ago, I had to replace the controller, circuit board, fan motor (because someone at the factory didn't tighten all the bolts) and now, in 2010, the unit has no power at all. Heat Transfer Products won't get back to me and the contractor who installed it in 2000 had disappeared.

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Date created: 2010-01-12 Name: Mike Pelar, Pelar Plumbing and Hydronic Heating

Satisfaction Rating:
Review:
"munchkin"
I have installed and serviced numerous Munchkin boilers of all models. Most of the service calls I respond on are a result of improper installation. One of the biggest problems I encounter is re-circ of flue gas into the boiler case, which destroys the swirl plate and fan wheel. It also causes major corrosion of the aluminum components inside the case. This is due mainly to improper installation of the intake/exhuast piping. Most of the f-09 problems I encounter are a result of improper combustion and gas pressure. These must be checked with the proper test equipment to ensure a proper rectification signal is sent to the board to keep the unit running. if your service tech replaced your board and you are still encountering F-09's then its not the boards fault, and you probably have a less than reputable munchkin service man. A factory trained tech can have most of the bugs out of a bad install in one or two trips. 80% of the boilers I encounter have never had a combustion analysis done on them. This is a must on any sealed combustion condensing appliance. Not just Munchkin. Improper piping and incorrect pump sizing is the cause of banging and clanging in the heat exchanger 90% of the time. And as for the loud buzzing noise that wakes you and your neighbors at 2 A.M., once again is a result of improper set up. I fix it all the time on units that have never had combustion tests done or done correctly.

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Date created: 2010-01-12 Name: Jan Newman
Years owned: 4

Satisfaction Rating:
Review:
"Okay but......."
I bought a Model 199mr1 boiler in December 2005. I just paid close to $1000 in repair bills for the circulating pump that died and had started to leak... faulty bearings.... had swirl plate degredation and ceramic target wall and burner door replaced. The first year I owned it I had to have the control panel replaced which was under warranty. Dealing with heat transfer initially was no problem. They were helpful and referred me to appropriate personnel. Installers had gone out of business. Last summer, I heard a strange noise. 2nd contractor had died. Called Heat transfer. No help. Asked for a contractor in the area. No help. Got a guy who said he serviced Munchkin. I have no idea of what he did except take me for a ride. No problem until this winter when noise returned. Finally found an authorized Munchkin service tech with no help from Munchkin. I had been warned that all high efficiency boilers had more problems that normal boiler and super high efficiency were plagued with problems. I quite honestly don't know if this boiler has decreased my heating bill. Probably has as the rates have increased and my bill is about the same. Each year varied so much as to weather that it is difficult to tell. I have been told that in floor heat produces the greatest efficiency. I had hot water baseboard. I have had no further problems with the control panel. I have had no problems with the sometimes frequent electric outages and automatic reset. It is a bitter pill to swallow to drop a $1000 in repairs on a 4 year old furnace. This unit replaces a 1986 Weil-McClain that there were recurrent problems with and factory recalls. This shouldn't be rocket science. Someone should be able to make a furnace that is reasonable, repair free and last 20 years.

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Date created: 2010-01-11 Name: Neal A. Douglas
Years owned: 5

Satisfaction Rating:
Review:
"Neal A. Douglas"
Worst product I have ever purchased. Had professionally installed 5 years ago by a local Heating and AC firm and has not yet successfully functioned for any period in excess of 3 months. Several parts replaced multiple times. Several additions added to the circuitry. Techs are here constantly and are not knowledgeable. Learn as they go along. Unit continually shuts off in the middle of the night then will not re- ingnite (f09). Would be very interested in joining any class action law suits if available.

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Date created: 2010-01-05 Name: nick
Years owned: 5

Satisfaction Rating:
Review:
"Munchin F09 problem"
The Munchin hydronic system works well and is efficient when it works, but I have had intermittent problems with it not lighting up. The error code is f09. I finally took the chance to repair it myself after the service people are only able to fix it to last for a month or so. If you look at the manual, the f09 error explanation points you to the ignitor. It looks like a spark plug (my unit has one main one with 2 internal ignitor bars and one with only one internal bar). I cleaned off the outside connections with steel wool, which seems to work sometimes. When that doesn't fix it, I shut off the unit and remove the ignitor and clean off the ignitor bars with steel wool and push them a little closer together. I suppose that cleaning the ignitor bars and making sure they are close enough together helps the spark jump the gap and ignite the gas. This seems to be the fix. I hope this helps to save some frustrations and costs.

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