Consumer Reviews of Heat Transfer Products boilers

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Date created: 2011-01-17 Name: Dean
Location: Saratoga Springs, NY

Satisfaction Rating:
Review:
"F09 error"
I noticed many owners experiencing an F09 error. (no flame detected). This can occure for several reasons, but I thought I'd share my experience. I worked on a propane fed Munchkin boiler that was returning an F09 error. After checking for proper cycling of the unit and getting normal results; without getting ignition in the flamebox, I pulled out the electrode and checked for spark. A spark was present as a solid blue streak between the electrode tips. I started to carefully adjust the electrode closer and then further apart. In my situation, I found the unbroken blue arc did not produce enough heat to ignite the propane in the flame box. It was only after inceasing the distance between the electrode tips that I was able to get a broken arc of blue with white sparks at each end of the electrode tip. This arc would litterally dance around on the electrode tips. This adjustment produced enough heat to ignite the propane and the unit began to function normally. Please note that the electrode material is hardened and will break easily, Also, too much pressure on the ceramic can break the insulator creating even more problems. So for all you F09'ers out there, go out and purchase a new electrode/with gasket, and then check it against the old one. (about 50 bucks). Please keep in mind that there are several serious factors that can produce a non-ignition situation and the built-in safe guards of the unit are there for a reason. Lets remember that we are dealing with explosive gases that can turn your home <and those in it> into bits and pieces in an instant. So, sleep well at night, I advise having a professional check out your unit. But if they're scratching thier head, or even if they aren't, it doesn't hurt to mention this piece of information before you experience multiple service calls, headaches (and invoices) for a relativly simple fix.

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Date created: 2011-01-17 Name: M. Russell
Location: Bridgeport, CT

Satisfaction Rating:
Review:
"I like my Munchkin"
I have had my munchkin for 3+ years and it has been a perfect performer.

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Date created: 2011-01-17 Name: L Davis
Location: Hansville,WA

Satisfaction Rating:
Review:
"Home owner"
The Munchkin was installed in my new house in 2004 and has constantly been down ever since. When it quits the hot water heater goes out also. The new Munchkin rep advises me to buy a new improved boiler at my expense of course. DO NOT CONSIDER THIS HEATING SYSTEM

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Date created: 2011-01-16 Name: Steve
Location: Jamestown, NY

Satisfaction Rating:
Review:
"homeowner"
Citadel Heating in Jamestown, NY installed a 140 gas unit. Found out later they had NO idea how to set it up or service it. F09 error within 3 months, was told I needed a larger gas line. Did that, no change. Then they said the flue was bad (they installed it). After 9 house calls, they gave up trying to fix it. Citadel claimed it was operator error because I had been cleaning the spark electrode, which is the only way to get it running again. Called Caseys Plumbing and Heating in Jamestown, NY. They came out, saw the brand, HVAC guy said he needed to get a tool from his truck and he left. Never saw him again. Called the owner who told me they can't fix Munchkins. After reading many posts, I cleaned the "coffee grounds" out and have been replacing the sparker and rectifier every year. Has been working ok with my servicing. Realize this, very few (at least in Western, NY) can or will service the Munchkin. They sell them but can't service them. DO NOT BUY ONE.

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Date created: 2011-01-11 Name: Lydia Hulette
Location: Sturgeon Lake, MN

Satisfaction Rating:
Review:
"Additional info"
Did I mention that my last boiler used around/average of 90 gallons of propane per month. This munchkin us using 200 gallons per month, Plus the added electric.

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Date created: 2011-01-11 Name: Mike Novaguy
Location: Greensburg In.

Satisfaction Rating:
Review:
"Wish I had read this before I bought it."
I notice as I read through these reviews that the only ones satisfied with them are the installers, could that be because they are making a fortune repairing them?

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Date created: 2011-01-10 Name: Steve - BELTLINE HEATING
Location: Grand Rapids Mi

Satisfaction Rating:
Review:
"last post"
This is another example of WHY YOU DON'T buy an expensive high end boiler from the guy at ACE HARDWARE......................................... And she wants to sue MUNCHKIN................ These boilers MUST be installed by someone that KNOWS what they are doing................... Some of thse posts are just rediculous............... Do YOU just post or do you read what I and others have written to try and solve your problems.

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Date created: 2011-01-10 Name: Lydia Hulette Munchkin_class_action at yahoo.
Location: Sturgeon Lake Mn.

Satisfaction Rating:
Review:
"paid $4,800.00 to freeze to death in my own home."
Munchkin_class_action at yahoo <~~ lets talk. I have had nothing but problems with this Munchkin Contender. I suspect it was so named by the fact that it "munches" through double the propane as my last cast iron boiler and needs "constant tending" The first winter it stopped working every 2 to 3 nights. The installer Troy at ACE HARDWARE, MOOSE LAKE MN. Refused to come and work on it. He suggested I buy a small propane heater and place it in the room with the unit. I refused because of fire hazard. He then said I needed an electric space heater for it just to get through that winter. He ran an illegal extension cord through my wall to run an electric heater on the unit. Not only was my propane use double My electric bill is now $300 permonth. In the summer, he installed an external base board heater using the hot water from the system to keep it from freezing and shutting down. It did in fact keep it from shutting down due to cold temp. It ran until it over heated, spewed coolant and water, THEN IT SHUT ITS SELF DOWN. Never warming my home. That happened at 2 AM. I built a fire in my wood stove and kindly waited until 8am to call Troy from Ace Hardware at his home. He was angry that I woke him up on a sunday morning at 8AM. He refused to come and hung up on me. I have been further insulted by the run around I have been given by "Heat transfer system" I am now sitting in my home with no idea how I am going to keep from freezing to death in this -15 temp. No help from the company that sold me the unit and no help from the manufacturer. DON'T BUY A MUNCHKIN!

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Date created: 2011-01-09 Name: Steve - BELTLINE HEATING
Location: Gra

Satisfaction Rating:
Review:
"Warrranty"
ADAM and others -- it is an industry standard that ALL replacement parts have a ONE YEAR warranty on the part. Labor is another isue. That is up to the installing company ( I give one year on both.) AGAIN - IF these boilers are installed properly they don't give you any problems. IF you have to replace the blower frequently then you have reversion. The easiest test for reversion is to look at the aluminum parts inside the boiler jacket. Are they shiney as new or are they chaulky??? I have many boilers installed that are 8 years old still running on the same blower and the parts are all shiney as new.

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Date created: 2011-01-08 Name: adrian davies
Location: Richmond, Va

Satisfaction Rating:
Review:
"Hi Tech gone mad"
A couple of years ago we were refurbishing our bathroom, and wanted to use a space occupied by the flue from the gas furnace and gas water heater. Since the Munchkin used a plastic flue pipe running horizontally outside the house, and also heats the hot water, we installed it to free up the space in the bathroom. That was the only reason, there had never been a problem with the original furnace even though it was the original, almost 60 years old. Incidenatlly, the old water heater did not need electric power to function, and thus worked fine during outages. The Munchkin worked fine for a couple of years but has now proven temperamental. F14 code now pops up with monotonous regularity, and although it is resettable and the furnace will then run until the next time, it means that we do not dare to leave the house in winter during an exceptionally cold period. I do not believe that there is an actual fault because the furnace does run ok for a couple of days at a time. Of course, the warranty is now expired. I am hoping that the problem will get worse because then the cause may become apparent. So.... we have traded in a reliable heating system for an unreliable one, and paid several thousand to do it. We now do not have hot water during outages. Furthermore, if any of you out there are thinking of putting in this system for any reason, including "saving the planet" you had better also count on living for about 400 years because you will need that long to recoup the savings necessary to cover the initial cost. Also it is noticeably less effective than the original. It will however, create a few jobs in the service sector.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.