Consumer Reviews of Heat Transfer Products boilers

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Date created: 2011-11-25 Name: Steven Whitbeck - BELTLINE HEATING
Location: Grand Rapids MI.

Satisfaction Rating:
Review:
"GOOD boiler if installed properly"
99% of your problems are totally related to the way your boiler was installed. I install high efficient boilers for a living and have many Munchkin boilers installed that need no more than yearly maintenance. If they are not properly installed you will have a nightmare of problems. I installed a T80 in my 1512 square foot barn three years ago and did NOT dial it in or do anything other than hook up the water, gas, vent piping and electrical. This boiler has run flawlessly for three winters. I just recently checked the flame sense and found that it was getting close to lock out (F09). I did a before and after combustion analysis. There was a light coating of (coffee grounds) covering most of the heat exchanger. I cleaned this out with a vacuum and then brass wire brushed the heat exchanger then used a feeler gauge between the tubes. I then water washed the heat exchanger and flushed the drains. I found the flame rod was too far from the burner and the gap of the igniters was at 3/16 instead of 1/4 inch. The difference of the before and after was only 1% loss of efficiency with the water inlet and outlet temperatures the same on both tests. The only difference was the exhaust temperature was 5* higher in the dirty test due to the dirty heat exchanger. These boilers if installed properly will not be a problem. So ALL of you that are complaining need to have someone competent reinstall your boiler.

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Date created: 2011-11-21 Name: B Nordt
Location: virginia
Years owned: 4

Satisfaction Rating:
Review:
"my munchkin blows up!"
Disastrous... Every so often my munchkin boiler emits a kaboom that will rattle a 3 story house and almost flip you out of your bed. Had all kinds of repairs and the problem persists. This is a dangerous product.

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Date created: 2011-11-20 Name: vicki allison
Location: Cape May NJ
Years owned: 7

Satisfaction Rating:
Review:
"Second new mother board in 3 years"
On my Munchkin, I get f003 codes ... two service technicians from two different companies came out last night at weekend rates. The second one was the outfit that installed this boiler 7 years ago. The technician tells me there's no message on the led display so he needs to order a "mother board" ... this would be the second one (I replaced it in 2008 already). The first one cost $1,000 and took a week to get. The first technician reported an f003 error code .. thermistor problem ... but he wasn't too savvy on this boiler so couldn't fix it. I had to find renters a hotel to stay in. This is a nightmare. I can't have an unreliable boiler with winter weekend renters. Any ideas?

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Date created: 2011-11-15 Name: C M
Location: Vancouver, Canada
Years owned: 8

Satisfaction Rating:
Review:
"What a disaster"
We have now had two of these pieces of junk and they have been a complete disaster. Both have had multiple problems but one common issue is the build up of combustion products (largely carbon) that accumulates and blocks the condensate drain leading to corrosion of the heat exchanger. The cost in servicing and replacement has been many times the money saved from lower gas bills compared to running the original 80 year old boiler. One thing I have learned from this experience is that the boiler must have a vertical self cleaning heat exchanger like those used in the Triangle Tube Prestige product.

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Date created: 2011-11-08 Name: Margie B
Location: Dayton, Ky.
Years owned: 5

Satisfaction Rating:
Review:
"very disappointed"
I am very dissatisfied with this MUNCHKIN-80M so called high efficiency boiler. I also purchased it to replace an old one that I wish I would have kept; thinking that this one would save me money in the long run. Well, every year it is something & the last 2 years it's the blower motor, which is not inexpensive to replace on a yearly basis. Not sure if I'm going to have it replaced but I an looking into other options. I know one thing, I would never buy another one!!

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Date created: 2011-10-28 Name: Kim
Location: Greenfield Center NY
Years owned: 6

Satisfaction Rating:
Review:
"high efficiency heather with 925 controller"
Run, don't walk, run from this boiler. It is nothing but a problem. Every year when I turn on the heat in the fall - I require at least 3 service calls. Error code F09, F00, should just say "your F'd"! Many part replacements. Not I am hearing a plate needs to be replaced - in addition to the second replacement today alone of the high limit switch. One year warranty on thousands of dollars to install and yearly at least $700 in repair/service costs. Does anyone know of a class action lawsuit against this manufacturer? Given the reviews - there should be one!

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Date created: 2011-09-10 Name: G. Brown
Location: Edmond, Oklahoma
Years owned: 4

Satisfaction Rating:
Review:
"Homeowner"
Terrible product that is totally unreliable. Do not buy this piece of junk. It will only cost you money. Mine has been repaired so many times and has displayed so many fault codes that I cannot keep up with them all.

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Date created: 2011-08-31 Name: Brian McDougall
Location: BC

Satisfaction Rating:
Review:
"Coffee grounds"
I service these units and replaced some under warranty but never sold one. The problems with these units is lack of service and that may mean two service call a year. The biggest issue is cleaning the hx and trap - the coffee grounds that you find in the chamber is the ore coming out of the ss HX(use a magnet to pick it up and see)and this will clog the trap (one of the reasons). These will work well if you get a service person that knows them and is competent. Installation is crucial. I would recommend a electrical tank for back up and try to find a really good technician that can work on them as with pretty much any condensing boiler.

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Date created: 2011-08-14 Name: Henry Peterson
Location: cromwell mn
Years owned: 5

Satisfaction Rating:
Review:
"Have had our munchkin for 5 years installed"
Have had our munchkin for 5 years installed by a friend of mine top notch guy 3 rebuilds and 2 new units in the first 3 years than I got one year with no problems (installed a outside boiler so it was only heating my hot water for 5 months a year)now 2 service call in 3 months can't afford a new boiler but can't afford to keep repairing this one. Manufacturer blames install over and over again but now after replacing with different unit it works for a time then problems again and they stopped building them but not standing behind the units.

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Date created: 2011-07-12 Name: G STEF
Location: MD
Years owned: 3

Satisfaction Rating:
Review:
"WORST COMPANY TO EVER DEAL WITH!"
I had this installed and it is terrible. f9 codes all the time. That means no hot water because the pilot light wont light. Do not buy - they're crap.

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