Consumer Reviews of Heat Transfer Products boilers

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Date created: 2013-06-12 Name: Geoff Marshall
Location: Little Deer Isle, ME

Satisfaction Rating:

Review:
"Kaput"
The 140m, never a stellar performer, has had it. Perforated heat exchanger behind the target refractory. We have a private well with excellent water: ph 6.5, 5 grains, no sodium. No other plumbing component has failed in the last 10 years except a hose bib froze because we forgot to remove the hose. Since I'm only 8 years in with the 140, HTP sent me a replacement Revision 2 model for only $1000. Can't say I'm jumping for joy because the unit they sent is FOUR YEARS OLD. That's right! The unit has been sitting at the factory for FOUR YEARS. There are footprints and dust on top of the box. I'm seriously flabbergasted! Should I install this or should I sell it and buy a Rinnai 80i. I'm completely out of ideas on this subject at this point.

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Date created: 2013-06-04 Name: Homer
Location: Nevada

Satisfaction Rating:

Review:
"Leaking Boiler"
Darshan Suri--North Syracuse, New York -- I've been so busy. The older you get, the less time you have. I'm at the point where I'm running out time. It is helpful to know where the leak is originating. What most folks and more than handful of boiler installer ignore is water quality. Poor water chemistry can destroy a heat exchanger in short order. When filling a boiler, I will use distilled water or deionized water if there is a question of water quality. This is especially imperative when using anti- freeze in your system. Improper air-fuel mixture can adversely affect the acidity in the condensate, as can laundry room chemicals. A boiler or water heater should never be installed where chemicals are in the boiler air intake environment. Water leaking from the pressure relief valve is indicative of a failed PRV, a pressure higher than 30# in the system. Too large a pump or a pump wrongly positioned in the system, and a water logged expansion tank. Flashing in the HX can cause water discharge. Hope this is helpful.

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Date created: 2013-05-17 Name: Geoff Marshall
Location: Little Deer Isle, ME

Satisfaction Rating:
Review:
"Steve-Go Neutral"
Steve@ Beltline you need to adopt Homer's 'neutral' rating. Your 'very satisfied' postings are skewing the true satisfaction results regarding this product.

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Date created: 2013-04-30 Name: Darshan Suri
Location: North Syracuse, NY

Satisfaction Rating:
Review:
"Model 80M-R2"
I have 3 years old boiler. During first year, it took the supplier a week to fix the leak. Even manufacturer's rep had to come to supervise the fix. Again in December 1212 leak is developed and I have spent $780.00 but leak is not fixed. Manufacturer's rep came and examine the boiler and said nothing is wrong with the unit. Need replacement of vent collar. The local company who supplied and installed is asking $875 plus tax. The boiler unit itself is under 12 years warranty. Any one is welcome to rescue me from these butchers or I should throw the unit and get some thing which is more reliable and average technician may be able to handle it.

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Date created: 2013-04-10 Name: arron
Location: Cincinnati ohio

Satisfaction Rating:
Review:
"heat transfer products"
I'm not shocked to read some of these poor reviews. Unfortunately I at one point lacked the ability to install these units correctly, which caused me a lot of issues. I pretty much gave up on the boiler. A different company convinced me to go to the training facility at heat transfer. Since then I have put in over 200 of their boilers with only 2 small issues. If installed correctly, it is by far the best boiler you can buy! I have made tons of money, thanks to this boiler. I strongly recommend it to anyone who wants to save on energy bills. I wish I could help all who have these boilers. People, who don't know how to install these, should stop. There only hurting the customer. Good luck to all, try to call a Rep for heat transfer and find a qualified installer. Thanks.

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Date created: 2013-04-03 Name: TVD
Location: Northern Utah

Satisfaction Rating:
Review:
"Buy a Heat Transfer product and the nightmare will begin"
In the past ten years I've had three Voyagers and two Munchkins installed. These were all Heat Transfer Product, “state of the art”, high efficiency boilers. What a nightmare! These products are unreliable, poorly designed and extremely frustrating. The customer support is horrible and I believe the warranty is useless. I would recommend anyone looking for a boiler to do anything but buy a Heat Transfer Product. The sad thing is that this company is a terrible example of “Made in America” quality.

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Date created: 2013-01-31 Name: Steve
Location: Plainfield NJ

Satisfaction Rating:
Review:
"A Plumber's Cash Cow"
Reading this collection of comments suggests to me that the Munchkin boiler product has been an expensive nightmare for those of us whose day job does not involve having a technical plumber's certification. a quality product should not require me to have the Fault Code Book taped to my utility room wall and it should not create an annuity sufficient for the intaller to send his kid to college.

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Date created: 2013-01-28 Name: J Brown
Location: Menominee, MI

Satisfaction Rating:
Review:
"Homer, Steven…. huge thank you !!"
With any luck, problem has been resolved. If this is the case (and I believe it is), your comments have been *spot-on*. Unit has been functioning flawlessly for the past 72 hours. (Nice to have it back - I owe you guys a beer). My issue, which I also believe is the cause of many other customer review complaints, insufficient grounding of the burner to the faceplate cover. Your comments and additional research led to better understanding of the rectifier probe (flame sensor) circuit. The controller provides an AC-current signal to the rectifier probe. Dissimilar metal structure of the rectifier probe converts the AC- current into a DC-current, which is conducted to ground, but only if a flame is present. Ionic particles within the flame atmosphere provide electrical continuity, completing the closed circuit to ground via the burner. Of course, if the burner is not properly fastened (grounded) to the faceplate (via screws), the electrical circuit remains open, causing unit malfunction. Through time (ten years, in my case), the refractory material between the burner and faceplate becomes slightly deformed, which allows an air gap and particulate contamination to interfere with proper grounding of the burner. Resolving this issue, each burn cycle, I now have a solid 3 to 5 microamp connection (relative to flame size). Your maintenance procedure to change the burner gasket properly reseats the burner and screw assembly, which reinsures a grounded connection. Proper grounding of the burner seems to also resolved my issue of the rumbling vibration during start-up… but, I still have the occasional French- horn entertainment during low modulation, which I can live with (we simply dance to the music). I think this is a venture issue (original design), being incompatible with the new aluminum impeller (blower assy), causing turbulent air flow. Steven, yes, I use a thin ss strip to gently carefully clean out particulate between hx coil loops, thanks. (I hope you guys are getting a commission from helping others… thanks again for your advice. ps: I installed my boiler also, but don’t tell htp).

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Date created: 2013-01-27 Name: Homer
Location: Nevada

Satisfaction Rating:
Review:
"That's Terrible"
K powell--Minnesota---I'm sorry to hear of your misfortunes. This is quite serious. You should contact the Minnesota consumer affairs department concerning what happened with pictures and a statement from your fire chief, building department and a local heating contractor. Also, let htp know that you are doing so. Often times, State Warranty Laws preempt manufacturer's warranties. Did you have a new home buyer insurance policy? I am inclined to doubt that it was an electrical problem considering what you described. I sense that it may have been a failure of the combustion chamber with hot gases escaping into the compartment. This might have been discovered with a yearly maintenance before the heating season. Also, use smoke detectors. Smoke detectors saves lives.

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Date created: 2013-01-26 Name: Dohnal
Location: milwaukee

Satisfaction Rating:
Review:
"Bob"
Nothing but trouble

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.