Consumer Reviews of Heat Transfer Products boilers

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Date created: 2013-05-17 Name: Geoff Marshall
Location: Little Deer Isle, ME

Satisfaction Rating:

Review:
"Steve-Go Neutral"
Steve@ Beltline you need to adopt Homer's 'neutral' rating. Your 'very satisfied' postings are skewing the true satisfaction results regarding this product.

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Date created: 2013-04-30 Name: Darshan Suri
Location: North Syracuse, NY

Satisfaction Rating:
Review:
"Model 80M-R2"
I have 3 years old boiler. During first year, it took the supplier a week to fix the leak. Even manufacturer's rep had to come to supervise the fix. Again in December 1212 leak is developed and I have spent $780.00 but leak is not fixed. Manufacturer's rep came and examine the boiler and said nothing is wrong with the unit. Need replacement of vent collar. The local company who supplied and installed is asking $875 plus tax. The boiler unit itself is under 12 years warranty. Any one is welcome to rescue me from these butchers or I should throw the unit and get some thing which is more reliable and average technician may be able to handle it.

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Date created: 2013-04-10 Name: arron
Location: Cincinnati ohio

Satisfaction Rating:

Review:
"heat transfer products"
I'm not shocked to read some of these poor reviews. Unfortunately I at one point lacked the ability to install these units correctly, which caused me a lot of issues. I pretty much gave up on the boiler. A different company convinced me to go to the training facility at heat transfer. Since then I have put in over 200 of their boilers with only 2 small issues. If installed correctly, it is by far the best boiler you can buy! I have made tons of money, thanks to this boiler. I strongly recommend it to anyone who wants to save on energy bills. I wish I could help all who have these boilers. People, who don't know how to install these, should stop. There only hurting the customer. Good luck to all, try to call a Rep for heat transfer and find a qualified installer. Thanks.

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Date created: 2013-04-03 Name: TVD
Location: Northern Utah

Satisfaction Rating:
Review:
"Buy a Heat Transfer product and the nightmare will begin"
In the past ten years I've had three Voyagers and two Munchkins installed. These were all Heat Transfer Product, “state of the art”, high efficiency boilers. What a nightmare! These products are unreliable, poorly designed and extremely frustrating. The customer support is horrible and I believe the warranty is useless. I would recommend anyone looking for a boiler to do anything but buy a Heat Transfer Product. The sad thing is that this company is a terrible example of “Made in America” quality.

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Date created: 2013-01-31 Name: Steve
Location: Plainfield NJ

Satisfaction Rating:
Review:
"A Plumber's Cash Cow"
Reading this collection of comments suggests to me that the Munchkin boiler product has been an expensive nightmare for those of us whose day job does not involve having a technical plumber's certification. a quality product should not require me to have the Fault Code Book taped to my utility room wall and it should not create an annuity sufficient for the intaller to send his kid to college.

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Date created: 2013-01-28 Name: J Brown
Location: Menominee, MI

Satisfaction Rating:
Review:
"Homer, Steven…. huge thank you !!"
With any luck, problem has been resolved. If this is the case (and I believe it is), your comments have been *spot-on*. Unit has been functioning flawlessly for the past 72 hours. (Nice to have it back - I owe you guys a beer). My issue, which I also believe is the cause of many other customer review complaints, insufficient grounding of the burner to the faceplate cover. Your comments and additional research led to better understanding of the rectifier probe (flame sensor) circuit. The controller provides an AC-current signal to the rectifier probe. Dissimilar metal structure of the rectifier probe converts the AC- current into a DC-current, which is conducted to ground, but only if a flame is present. Ionic particles within the flame atmosphere provide electrical continuity, completing the closed circuit to ground via the burner. Of course, if the burner is not properly fastened (grounded) to the faceplate (via screws), the electrical circuit remains open, causing unit malfunction. Through time (ten years, in my case), the refractory material between the burner and faceplate becomes slightly deformed, which allows an air gap and particulate contamination to interfere with proper grounding of the burner. Resolving this issue, each burn cycle, I now have a solid 3 to 5 microamp connection (relative to flame size). Your maintenance procedure to change the burner gasket properly reseats the burner and screw assembly, which reinsures a grounded connection. Proper grounding of the burner seems to also resolved my issue of the rumbling vibration during start-up… but, I still have the occasional French- horn entertainment during low modulation, which I can live with (we simply dance to the music). I think this is a venture issue (original design), being incompatible with the new aluminum impeller (blower assy), causing turbulent air flow. Steven, yes, I use a thin ss strip to gently carefully clean out particulate between hx coil loops, thanks. (I hope you guys are getting a commission from helping others… thanks again for your advice. ps: I installed my boiler also, but don’t tell htp).

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Date created: 2013-01-27 Name: Homer
Location: Nevada

Satisfaction Rating:
Review:
"That's Terrible"
K powell--Minnesota---I'm sorry to hear of your misfortunes. This is quite serious. You should contact the Minnesota consumer affairs department concerning what happened with pictures and a statement from your fire chief, building department and a local heating contractor. Also, let htp know that you are doing so. Often times, State Warranty Laws preempt manufacturer's warranties. Did you have a new home buyer insurance policy? I am inclined to doubt that it was an electrical problem considering what you described. I sense that it may have been a failure of the combustion chamber with hot gases escaping into the compartment. This might have been discovered with a yearly maintenance before the heating season. Also, use smoke detectors. Smoke detectors saves lives.

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Date created: 2013-01-26 Name: Dohnal
Location: milwaukee

Satisfaction Rating:
Review:
"Bob"
Nothing but trouble

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Date created: 2013-01-26 Name: k powell
Location: minnesota

Satisfaction Rating:
Review:
"horrid product !!!horrid company!!!!!!"
We purchased our house less than 2 years ago.We were excited to know that the boiler had just been purchased 2 months prior to us buying the house.Two nights ago I fell asleep on the couch (my husband works 2nd shift) and I woke to smoke all over the house.(I Could smell an electric wire burning smell)It was one of the coldest nights in minutes 30 below..I ran around the house trying to find out what it could be. I followed the smell to my basement, when I opened the door smoke just billowed out, I called 911 and the fire chief arrived first. He said the whole wiring and everything on the boiler was melted. It had tripped the breaker so no fire thank God. But a ton of smoke everywhere.and this boiler was under 2 years old, when my husband called this company they said the warranty doesn't transfer ownership... really??? We bought the house and the warranty does not come with, this product or company should not be in business!!!! Do not do business with these people. I could have been killed because of this incident if I had not of woke up. Our lives were turned up side down because of this company's negligence and they wont face up to their responsibility!!!!!

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Date created: 2013-01-25 Name: Homer
Location: Nevada

Satisfaction Rating:
Review:
"Some Considerations"
John Berry--Haverhill MA---Yes, Hi Tech is complicated and does need regular attention, look at today's automobiles. Yes, it was an oversight on the part of htp concerning exhaust and intake issues, especially concentric venting. Experience is a wise and harsh teacher. Yes, natural gas varies across the country as to BTUs per cubic foot of gas and purity. This is why you need a combustion analysis done. The proper fix is not duct tape (duct tape is like The Force, it has a light side and a dark side and holds the universe together). The paper gasket has been replaced with a cork gasket with adhesive on one side that sticks to the blower intake. The Honeywell gas valve has a brass vent the dia of a pencil projecting out of the valve toward the rear of the cabinet. On the 80m this vent can touch the back of the cabinet and prevent proper venting to the gas valve (bad). Drill a 3/8" hole in the rear of the cabinet where the vent touches so as to allow air to the gas valve thru the vent's hole. The spark gap need to be 1/4" (see my earlier posts as to why this is so) Too small a gap will cause loud (explosive) ignitions or no ignition with a smell of gas. The Negative Pressure Switch tell the controller that the blower is running and pulling negative pressure (a safety feature). If stuck open you will never get ignition. The rubber diaphragm in the N.P. Switch ages and gets holes in it and leaks, keeping the micro switch in the open position. The hose connecting the Neg. Pressure switch to the blower must not be leaking either. The N.P. Switch has nothing to do with loud retorts. Loud retort is a delayed ignition commensurate with a gas build up in the combustion chamber that finally ignites. (see spark probe gap posts). As to Munchkin parts, Check the net. Parts can be procured cheaper (see KSCDirect.com for example. That's a wrap!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.