Consumer Reviews of BURNHAM boilers

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Date created: 2010-05-10 Name: Pordy
Years owned: 13

Satisfaction Rating:
Review:
"Garbage"
House came with a Burnham kv74 boiler installed in 1997. Told yesterday that it has "rot hole on top of unit block" and needs to be replaced. 13 years on a oil burner? In the 3 hears we've owned the house it has needed non-routine service 3-4 times/year.

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Date created: 2010-04-15 Name: Frank Bypass
Years owned: 15

Satisfaction Rating:
Review:
"C B"
Boat anchor, horizontal block crack. I am looking at third core. Burnham very unhelpful on phone at #717-397-4701. Wouldn't buy a candle from BURNHAM. SHAME,try to support local Corp. but product N.G.

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Date created: 2010-03-22 Name: M. Gibson
Location: New Hampshire
Years owned: 1

Satisfaction Rating:
Review:
"Maureen"
Bought a home in New Hampshire with Burnham Series 2 boiler. Boiler was manufactured in March 2005. Owned home less than 4 weeks when I noticed a bit of water around the corners of the boiler. A local plumber confirmed a hairline crack in the block. He said that has dealt with Burnham for years and that they would replace it under warranty. What a joke! First, they offered me $300 toward the purchase of a new Burnham Boiler. Then, they said they would replace the block, jacket, and canopy; but I would need to pay $50 for shipping plus the cost to have it all installed. I replaced the boiler with a different brand. Now, I'm trying to get the parts they offered so that a local contractor can install them and put this boiler in a home that currently doesn't have central heat; but now Burnham is reneging on that offer. Stay as far away from this company as you CAN. They are not honorable.

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Date created: 2010-02-23 Name: Doug
Years owned: 7

Satisfaction Rating:
Review:
"Stand by your product! BUYER BEWARE"
I bought my house 7 years ago and inherited a 1998 Burnham as such. We've had numerous service people tell us that it was one of the best units on the market, so we were satisfied. Recently though, I've noticed water coming from the boiler and flooding the floor. Come to find out that Burnham "had a problem with the castings" at the foundry. My service contractor told me that it was a manufacturer defect & that they were not responsible. Great. The joints where the cast is put together leak lik a siv now. I wrote 2 letters to Burnham and got a response on the second. Long story short, they will not be replacing the casting because I am not the original owner. Who on earth takes a furnace with them when they move homes? Buyer beware. This company does not stand by their product. Do not buy a Burnham.

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Date created: 2010-01-07 Name: Rob
Years owned: 6

Satisfaction Rating:
Review:
"Burnham Boiler Three"
My first two Burnham steam boilers cracked and leaked within two years each. I am now on my third using the latest redesigned (I hope) mega steam. It is two years old and has not leaked yet. I ended up paying $1,600 for installation and the extra needed parts with the "free under warranty" second boiler and $2,000 for the installation and extra parts for the "free under warranty third boiler." The Burnham Company is a joke. I sent letters and called on the phone. They just want everyone to go away. They manufactured a poorly designed defective boiler and don’t want to admit it. My boiler installer wants to know why none of the other brands of boilers he has installed (hundreds) have problems with “oxygenated water” from topping off causing cracks. Maybe Burnham engineers should spend more time designing quality products and less time dreaming up far fetched theories for why their cracking boilers are not a manufacturing problem. I replaced my home’s original (not Burnham) boiler that was 35 years old and never leaked only because I did not want to wait until the dead of winter some year and have it finally die. All the burner technicians I talked to think Burnham boilers are a great way to make vacation money because they have replaced so many. The local supply house stopped carrying them, Burnham had to open their own warehouse to stock their boilers for warranty replacement (south of Boston Ma.). It has two employees who just process cracked boiler requests all day. I guess Burnham has since also added a $500 service charge for the privilege of getting a boiler warranted. (plus you pay shipping too, oh joy!) I hope they go bankrupt when we finally get all the people together for a class action law suit and are reimbursed for the additional boiler installation charges everyone has paid for. I only used the two warranty boilers because I would have had to pay over $4,500 to start over and have a different brand installed. If this boiler leaks I will never buy a product made by this poor excuse for a company again. They are totally irresponsible.

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Date created: 2010-01-07 Name: Barbara Burgard
Years owned: 3

Satisfaction Rating:
Review:
"Wish I Had Known"
Put in January, 2007. Service calls immediately, finally sent techs to calibrate. Also sent a part that had not been used before, ran better, but not well, after that. Still lots of service. Tubing cracked, January, 2010. Company will not replace or reimburse. Told the contractor it was because of the cold weather. Replacing with a different company. We are out a lot of money, 2 furnaces in 3 years.

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Date created: 2010-01-01 Name: Scott
Years owned: 8

Satisfaction Rating:
Review:
"Ex-Burnham owner"
My Burnham boiler broke after 8 years of service! I bought my house when my boiler was 6 months old, 8/2002. Thus, I'm not the original owner (more on this later). I have a PSEG worry-free contract and it was serviced and maintained as needed and directed by them. I've had 2 contractors say it was the best condition boiler they have ever seen fail! Brought in PSEG and contractor and both agreed and showed me a perforation of the upper block or manifold where the steam is and the failure is above the water line. I saw a similar post of the leak occurring near the fins or the 1/4 nubs in the casting in the same area. Burnham will do nothing even though a boiler of this age would be under warranty to the original owner. I would love to know who sells their house and takes the boiler with them. If there ever was a person, it should be by the owner who sold me this house. He never went through one season using this boiler! Also, you would think a company would stand behind their product not behind words in a warranty, "original owner." What a joke! Don't ever buy and install a Burnham in your home or customers' homes! It is my $6000 lesson. Learn from it now! I had the option of a Burnham direct replacement which was almost $1000 cheaper as the plumbing was virtually the same, I said no way I'll fork out $1000 more to not put Burnham back in my house.

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Date created: 2010-01-01 Name: Ed
Years owned: 12

Satisfaction Rating:
Review:
"Unsatisfied customer"
I had the Burnham Series 2 boiler installed in 1996. Ran fine until this November when I noticed water around the boiler. My heating man told me that the boiler is cracked and will have to be replaced. When I contacted Burnham about the limited warranty, I was initially told that I would only have to pay 85% of the cost of a new boiler if it was determined to be a manufacturers defect. Well, we all know that it is a defect in the casting. Now, they are offering to replace the block. I will have to pay $800 plus shipping & handling, and of course all the labor to remove the old block & install the new one. When I asked for a credit towards a more efficient boiler, one that would meet the requirements for the federal tax credit, I was offered $ 467. What happened to 85% of the average retail price of the boiler? You would think Burnham would do whatever they can to keep customers happy. Apparently not. I will probably replace the unit with a Weil-McLain or a Buderus boiler.

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Date created: 2009-12-30 Name: Mary
Years owned: 8

Satisfaction Rating:
Review:
"Burnham PV-8"
Installed Fall of 2001. Worked great until boiler block started leaking Christmas Eve 2009. Burnham definitely had a problem with the v-7 but clearly they didn't completely fix the problem with the v-8. I've been told Burnham will cover a new block and jacket (a p-910) but we are on our own for the labor estimated to probably run us $2,000. Haven't heard much about this new model but hope they finally fixed the cracking boiler problem or Burnham's already sliding reputation will end up in the toilet.

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Date created: 2009-12-23 Name: John Ozbay
Years owned: 7

Satisfaction Rating:
Review:
"MR. OZBAY"
I have a Burnham v8 steam boiler installed by Petro 7 years ago. There is a crack on the block and leaking water/steam. I called Petro and they said it's not covered by warranty. I called Burnham, they said they can't do anything about it because Petro have to tell them it's a manufacturing defect. As a matter of fact, this is a common problem for v8 boilers. There is a class action law suit against Burnham. Burnham knows as a fact that boilers are defected and don't want to honor the warranty. Shame on Petro. Double shame on Burnham.

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