Consumer Reviews of BURNHAM boilers

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Date created: 2010-11-11 Name: M Duarte
Location: Rhode Island

Satisfaction Rating:
Review:
"Terrible Product and Customer Service"
Exact problam as many others here, bought house 5 years ago, boiler was installed in 1999. I noticed water underneath so called the heating technician. He opened the boiler up and it is totally rotted. He wished me good luck dealing with Burnham. He was 100% correct. Very offhand, informed me I could get a discount on a new one as a "good will gesture" and why was I complaining I hadn't lost any money! What? I called the Better Business Bureau to complain. Is there a class action suit? Sign me up.

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Date created: 2010-11-04 Name: Maureen - MA
Location: Weymouth MA

Satisfaction Rating:
Review:
"Model 207NCL"
was installed in 2003 less than 7 years ago and i have water all over the floor and repair person thinks it needs to be replaced!! They should last years longer and i am online looking to see if there has ever been a recall on this? Kids home sick with Strep, NO Heat and going to be 30 degrees this weekend.

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Date created: 2010-10-17 Name: cindy morris
Location: Southwest Hrabor Me

Satisfaction Rating:
Review:
"who wants to go after Burnham?"
6 year old furnace cracked! Anyone intrested in a class action suit against these guys? Contact me

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Date created: 2010-09-27 Name: K. Mailler
Location: Cornwall, New York

Satisfaction Rating:
Review:
"junk and will not honor warranty"
Had a 4WNH boiler installed in 1997. Block cracked in 2001. My repair company fought long and hard to get unit replaced under warranty. Had to pay them labor to replace the unit and Burnham would not reimburse the labor charges. Yesterday had a basement full of water again and it appears to be the block in the replacement unit. Called Burnham, they will not warranty this unit. They are trying to back date us to the original unit. What kind of garbage is this? They offered us a new unit for $1,150. I asked why would I buy another unit from them when they sell junk? The lady says to me quote "our new units are better now" Tells you they know they have a problem. Will NEVER buy a Burnham product again. And by the way we are the original owners and they will not honor the warranty. The sears furnace my in-laws put in the house in 1940 was still working fine when we decided to UPGRADE for better heat efficiency using a new boiler and installing new baseboard replaced the old cast radiators. SAD

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Date created: 2010-08-30 Name: Vincent

Satisfaction Rating:
Review:
"Burnham V73"
Not an old boiler, but recognized in the industry as being a piece of garbage. Every service guy has been surprised that is has lasted over 10 years, but each has told me that it is just ‘a matter of time’ given how terrible the casting was on these units. Sure enough, the thing has cracked and Burnham wants nothing to do with me, since I bought the house soon after the unit was installed. A second class company with a third class attitude. I will not go near another of their products even if it’s free.

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Date created: 2010-08-26 Name: D. Pechin

Satisfaction Rating:
Review:
"PV73 Junk"
Moved into our house 6 years ago. Burnham pv73 installed in January, 2000 with the original owners and me believing there was a lifetime warranty. Starts leaking in August 2010. Warranty does not extend to me since I am not the original owner. Original owner called and made warranty claim. Burnham claims, he has no coverage since he is no longer living there. Warranty is bs unless you plan to stay in your home forever. Looking at $5,000 to replace boiler with a different manufacturer. Burnham stinks and I would join a class action suit with similar minded people.

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Date created: 2010-08-21 Name: Jean Rich

Satisfaction Rating:
Review:
"Buying another boiler and it wont be Burnham!!"
I bought a Burnham boiler to heat a 3000 sq ft house with in floor heating in the basement (additional 2100 sq ft). I bought the largest domestic boiler Burnham had and I beleive the installer was somewhat familar with the product. About one year into the operation of the boiler, we began to have problems: values leaking some zones hot others not, lines breaking and so on. I called the installer and he did little to repair the product so I called Burnham to ask if this was normal for the boiler and if not, where to look for problems and how to correct them. They brushed me off stating in around about way that they didn't want to irk their wholesalers (ie they valued them more than the people who bought their rubbish) so I continued to get shafted by this installer and others. Bottom line-I never felt comfortable with this heating system. I was always waiting for it to malfunction. And in an area of the north where winters last for 8 months and -45 is almost the normal, it's not a nice feeling. Anyway, I'm rehabbing my 10th house (this time on the coast in Or) and it needs a new boiler. It gives me great pleasure in buying my fifth boiler that is not Burnham!! Stick that in your pipe and smoke it Burnham!!

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Date created: 2010-07-01 Name: Ernie Agresti
Years owned: 12

Satisfaction Rating:
Review:
"V11 Series"
We have a couple dozen v11 series boilers which have experienced leaks since about year nine. Can anyone shed light on the v11 series problems? We would consider leading a class action effort if there are others with the same problems with these models.

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Date created: 2010-06-07 Name: Mad Mike
Years owned: 8

Satisfaction Rating:
Review:
"Another Burnham v8 dead before 9 years"
Like many others here, I had a Burnham v8 installed by Petro in 2001. Block cracked in 2010 less than 9 years after installation. Petro's only response: "Call the manufacturer". Burnham expects me to wait 2 weeks for a replacement, then spend $2000 to have it installed? While living with no heat or hot water? I'm having a Weil-McLain installed tomorrow. Never buy Burnham, never use Petro. Both companies despise their customers. You've been warned.

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Date created: 2010-05-25 Name: M. Coller
Years owned: 9

Satisfaction Rating:
Review:
"Burnham Boiler V8"
Corroded & cracked & needs to be replaced after 9 years. And since I'm not the original owner, there is no warranty. Don't ever buy a Burnham!!!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.