Consumer Reviews of BURNHAM boilers
Read more about BURNHAM boilers
Reviews by Series
Date created: 2013-09-26
Location: Test, PA
"Awesome! Hope it Lasts"
The ESC series is pretty new and hopefully the quality is there. So far so good!
Date created: 2013-09-12
Name: Denise Lane
"Do Not Buy From This Company"
There is a known issue with the block inside the Burnham oil burners that were installed in 2001. I found out when I had mine serviced and there was a crack in it. Burnham will not give me even a partial credit because it is 2 years over the warranty period. The warranty period should only be applicable for boilers that did not have a major known issue. Whatever happened to putting customers first? If you know that you are at fault, do the right thing.
Date created: 2013-09-04
Name: T. Lee
Location: Cambridge, MD
"Fan Failed After 2 Years With NO Warranty!!!"
I own an HVAC company and have over 30 years in the business. We installed a Freedom condensing gas boiler 2 years ago for a customer. The boiler keeps tripping out with an error code that says the fan is not running. Burnham tech says the fan has a computer in it that fails, even though the fan is still good. He knew what the problem was right away, so they are having this problem in more than one unit. My cost on the fan is $441!!! If I put a little markup on it and charge labor, the customer will be out $1000. So, I'm going to install it free and sell it at my cost. AVOID BURNHAM PRODUCTS AT ALL COST.
Date created: 2013-09-02
Name: Plumber in N.Y.
Location: New York
"Alpine "Fog Horn" Condition"
I am a Licensed Plumber who has installed many Burnham Alpine boilers. The "fog horn" or groan you hear on the Alpines when they fire is common if your contractor did not set the oxygen correctly. Every Alpine we install is checked by us with an electronic device to measure the Carbon Dioxide and Oxygen settings. If you attend the Burnham training classes at their factory in Pennsylvania, they teach us how to adjust, correct, and service these units. They even teach us about the "groan" you hear and how to correct it.
Date created: 2013-08-29
Name: R. Saxe
Location: Riverside, RI
"Horrible Horrible Horrible"
This Burnham boiler has turned out to be extremely temperamental and unreliable. The control unit had to be replaced after 2 years at a cost of $775.00. The Burnham company itself seems to employ only rude and ignorant people who know nothing about the product they sell. A technician got an answer "we don't know what's wrong, you'll have to disassemble the entire unit".
Date created: 2013-08-27
Location: West Chester Pa.
"They Don't Stand Behind Their Warranty!"
Please don't buy one of these! I'm in the process of tearing out and throwing away an eight year old unit that is under warranty because after four months of trying to get Burnham to repair their leaking unit, I have given up!
Date created: 2013-06-07
After reading the previous post I double checked my Alpine warranty. It states the 5 year parts is in effect only if the serial number warranty is activated within 90 days. I checked with my contractor if he registered my warranty and he said he did online. I called Burnham to verify and they said, yes. I asked what the warranty was if not registered. They stated 1 year parts and 12 years on the heat exchanger. Maybe your warranty was not registered.
Date created: 2013-05-30
Name: B. Nicholls
Location: Gloucester, MA
Malihe Nicholls 4 Stewart Avenue Gloucester, Massachusetts 01930 (978) 281-1316 email@example.com Dated: May 30, 2013 VIA CERTIFIED MAIL John A. Roda, Vice President - General Counsel and Corporate Secretary Burnham Holdings, Inc. U.S. Boiler Company, Inc. P.O. Box 3245 1241 Harrisburg Pike Lancaster, Pennsylvania 17604 Re: Burnham Alpine 210 Boiler Serial Number 65128365 Warranty Claim Demand Letter Pursuant to Massachusetts General Laws Chapter 93A Dear Mr. Roda, This letter is sent to you pursuant to the provisions of Massachusetts General Laws Chapter 93A, Section 9. In early 2009, contemplating renovations to my home at 4 Stewart Avenue, Gloucester, Massachusetts, and seeking to promote energy efficiency, I ordered a high efficiency Burnham Alpine 210 replacement boiler, which your company produces and markets, through my local utility, National Grid. I selected your product, despite the fact that it was new technology without an established track record, because of the five (5) year warranty on all parts and labor and twelve (12) year warranty on other parts, at no additional cost, which your literature promised to be applicable to all Alpine condensing boilers of less than 300,000 BTU’s installed in a residence. The boiler was installed by a licensed plumbing contractor, Lawrence Peterson, pursuant to a permit granted by the City of Gloucester. The installation was inspected by the City and went into service well into the 2009 heating season. I paid for the boiler and its installation and complied in every other respect with the warranty requirements, and so I believed I was entitled to coverage should any problem arise with your equipment. Sadly this was not to be true. On or about May 27, 2013, which is within the warranty period, the boiler totally failed and stopped providing hot water. It's diagnostic features malfunctioned and it was extremely difficult to assess the problems which caused failure, though it was clear they were within the Burnham equipment and not any peripheral installation. After several diagnostic visits required due to the non-functioning of the controls and unresponsiveness of your technical support team, the blower fan, Part No. 101529-01, was replaced by my contractor, Cranney Companies. Your customer service staff, including Nicole, Dylan, and Annette, who I reached at your given telephone line at (888) 432-8887, refused to honor the warranty when my husband and I requested them to in several telephone calls on May 29 and 30. I have been advised that your agent and employee, Glen Stanton, specifically disclaimed any warranty obligation to my contractor prior to the actual repair. Under duress I was forced to proceed with the repair at my own expense to make my home habitable. As it is, my husband and I suffered greatly due to the unavailability of hot water for days as it affected pre-existing medical conditions. I attempted to mitigate my damages this morning by contacting your customer service and a Mr. Dan Cork. By accepting warranty responsibility you could have substantially reduced the costs I incurred in curing your breach. Sadly you refused to do so. The actions of Burnham in marketing its products with a warranty which it then repudiates and breaches, knowing that the warranty is an important inducement to consumers purchasing its products, and other acts and omissions of Burnham throughout this incident, constitute unfair or deceptive acts or practices within the meaning of Massachusetts General Laws Chapter 93A. As a result of these unfair or deceptive acts, I have been injured in that I have had to expend substantial sums in securing repairs, which by the stated terms of your sales literature should have been covered, contrary to Burnham’s representations. I have also suffered severe physical and mental damages resulting directly from your wrongful conduct. I therefore demand that you immediately reimburse me for my direct out-of pocket loss, costs and expenses arising from your unconscionable behavior, in the amount of $1,500. I further demand that you correct your records to accord me the fullest warranty benefits to which I am entitled for the remaining duration or any warranty periods, without further aggravation. I will expect to receive a reply and compensation from you within the thirty (30) days required under Massachusetts General Laws Chapter 93A, Section 9. If this demand is not accepted within that period of time, I will pursue all legal rights available to me, including the recovery of multiple damages and attorneys’ fees and costs under Massachusetts General Laws Chapter 93A. Very truly yours,
Date created: 2013-04-12
"Premature Blower Failures"
I have FMC 120 running for 4 and half years onward. There have been 3 failures which cost $1,700 in repair charges. The first blower failed prematurely after 20 months, the second just failed 30 months later and the Tyco 0014 main circulatory failed at 50 months. The installation conforms to all the manual specifications, however the vent and supply 3″ pipes calculate out to 53′ vs. the max limit of 55′. To Burnham’s credit, they reimbursed me for the first blower failure and I have a request for the second. The service representative are on the phone to Burnham, 10 minutes after they arrive to trouble shoot and even then they do not get it right for the first time. I had to find the blown Tyco pump myself and kept the service representative from installing a new control board which was not the problem. Has anyone else had premature blower failures and figured out how to prevent them?
Date created: 2013-02-24
Location: Commack, NY
"Coil leak after 12 years"
I am not in the business. I got my kv73 in 2001 after my original Federal failed after 34 years. I had a contract with petro oil and this is what they offered. I heard these were notorious for early failure. Boiler itself ok but I developed a lead in the dhw coil costing be near $500 to replace. Dont know if that is a result of my crappy water or the coil itself. The Federal coil lasted 34 years before the whole thing died. Not happy....
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