Consumer Reviews of BUDERUS boilers

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Date created: 2011-02-24 Name: J. Strange
Location: Canton, CT

Satisfaction Rating:
Review:
"Gas boiler problems"
Had a gb142 installed 3 1/2 years ago by a large plumbing and heating company that is an authorized Buderus installer. They failed to put in a propane nozzle as a result our house began filling with methane from the improper burn and my wife and I were saved only by our smoke and methane detector. I had to call Buderus tech support directly and inform the installer that he had not installed the propane nozzle. The relay box they installed failed twice. In December and January when the unit was working for about a month it kept shutting down. It took 4 or 5 service calls to get the water pressure set properly. 3 years later my once very quiet boiler is whistling like crazy, I have now spent $600 for cleaning and service calls and neither the plumbing and heating company nor Buderus in New Hampshire can figure out why this annoying whistling is ocurring. They raised the propane pressure, they cleaned the boiler, they ran a cleaner through the heating loop and they put in a "conditioner" to no avail. This is a usually very quiet and efficient system that seems to be very tempermental. The Buderus company seems to be selling these units to any heating and plumbing guy that comes along and not making sure that he has the training and expertise. I have called numerous companies and they all want to sell me a Buderus but none of them admit to knowing how to clean and maintain one. I asked Buderus for referalls and none of those led me to anyone with any expertise.

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Date created: 2011-02-20 Name: l. Bertsch
Location: Sherman Maine

Satisfaction Rating:
Review:
"Read this"
I bought a Buderus g215 water boiler an indirect Logalux lt water heater to replace a 50 year old American Standard boiler. Had it installed in February when it was -10 degrees. My local dealer did the install. I did the research and sized it correctly for a 2700 sq.ft.house and did the purchasing myself for all the components including a Riello burner and Taco sr50 switching relay and outside temp sensors to control water temp. While it was being installed, I changed the house from 2 zone to 8 zone. The guys had the old boiler out, the new boiler and water heater installed in just over 10 hours. The house never got below 60. That was 8 years ago. I get it cleaned yearly although Buderus support (who actually will talk to the general public) says it isn't necessary. I have had zero problems with anything. 4 water circulators, 8 zone valves and no problems with anything! I live in northern Maine. It gets cold, very cold. Glad I purchased what I did. It just sits there and runs.

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Date created: 2011-02-14 Name: tony
Location: Toms River, New Jersey

Satisfaction Rating:
Review:
"Undependable System"
Purchased the GC 124 residenial unit and had it installed on October 22,2010. Five days later the unit worked for the first time after it was discovered the unit was wired wrong from the factory. The first problem occured on 10-28, the unit shut off. The contractor was called and a defected part was replaced. For the next month, the unit would shut off, contractor called, and another part was replaced. A Buderus sevice rep was called, and he had no answers as to why the unit shuts off. Now 4 months later,with every new part replaced, the problem continues. Only way to get heat, is to turn the electric off and the unit resets. Completely undependable unit, I am confined to my home unsure when the unit will shut off which can result in extensive water damage.

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Date created: 2011-02-11 Name: Joe
Location: NY Long Island

Satisfaction Rating:
Review:
"Buderus untrained guy"
Paid a guy in Lindenhurst $12K to install he hooked it up wrong and said he wast rained in Buderus but lied. I paid $5K more to fix it right. How can you tell if a mechanic is really trained in Buderus?

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Date created: 2011-01-18 Name: Quality Mechanical
Location: Upstate NY

Satisfaction Rating:
Review:
"READ THIS!!"
I have been reading several disappointed reviews regarding the GB boiler. One review states "it won't heat the house even though it's oversized". Let me say this, your issue has NOTHING to do with the boiler and everything to do with system design and installation. We install dozens of GB boilers and have nothing but satisfied customers. Firstly, a boiler shouldn't be oversized...it should be sized to the calculated heat load on the house. Secondly, the boiler can make only as much heat as the distribution can deliver. A knowledgeable contractor will measure your radiation and calculate a heat load on the house. Using that information, the maximum water temp for the system is calculated and used to cut off the curve in the AM10 control. You will only get peak efficiency if the return water temperature is low enough to absorb the latent heat of condensation from the flue gas. If the radiation is insufficient and the supply water temp. is elevated too much, you will lose efficiency. The GB should be installed with an ECM pump such as the Wilo Eco-stratos that can be dialed in to control the temp diff. between supply and return water, with adequate radiation the boiler will always be condensing and running at peak efficiency (except when firing for indirect HW). It is true that the boiler varies the supply water temp based on the heat load, it is always trying to run at peak efficiency (condense). I guarantee 95% of the dissatisfaction comes from uneducated and subpar contractors that cannot properly size and install the boiler. Buderus doesn't want Mr. Homeowner working on the boiler because Mr. Homeowner doesn't understand how it works. That's why you see poor reviews for a solid piece of equipment. The Germans don't build junk, it's a high performance boiler that needs specific piping, very clean water (no conventional anti freeze), etc. It's far superior to a weil-mclain, if that's the only boiler you're comfortable with that's a sad situation. Buderus offers training to their dealers that want to know how to properly and effectively instal their equipment, and we take it.

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Date created: 2011-01-13 Name: Mark
Location: Massachusetts

Satisfaction Rating:
Review:
"Nothing but problems"
We average a service call every other month, as soon as one thing seems to work something else goes wrong. You put your money into an expensive system for efficiency and less headaches. This system is the complete opposite, not only is it just not worth the extra money, it is an inferior product. Just look at the reviews on this site alone, it seems it is a 50/50 proposition whether or not you will have problems. Not a gamble worth taking for 1,000's of dollars.

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Date created: 2010-12-29 Name: Fred
Location: Upstate NY

Satisfaction Rating:
Review:
"Piece of crap"
Not efficient. Won't maintain house temperature, even though it is oversized. Using 7 gallons of propane a day for just heat and it is not that cold yet. Spend your money on a traditional boiler. My 142-45 is junk.

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Date created: 2010-12-08 Name: Tot Morxonn

Satisfaction Rating:
Review:
"Great!"
We were just sick of hot air, it was so dry and loud. The furnace was old to. we got a buderus 115ws installed with an indirect fired storage tank. its actually 89.5% efficient, a MASSIVE improvement from the Metromatic oil fired furnace that was 35 years old and 62%AFUE. We have never had a problem, perhaps thats because we have gotten it cleaned every year, to those of you who don't maintain anything. I highly recommend any Buderus product. Good bye.

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Date created: 2010-11-25 Name: M. Thompson
Location: Poughkeepsie, NY

Satisfaction Rating:
Review:
"Get references"
The contractor I hired to install the gb142 installed the entire thing wrong and the inspector passed it! Inspectors don't know this equipment. I found a plumber who was wearing a Buderus hat and asked him to look at my system. After paying him another five grand to fix the installation, the boiler works great and I am saving about 30% on my propane from last year when it was installed by the original plumber. Buderus has recently added a where to buy list of contractors, but the first guy is on there too. Get references.

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Date created: 2010-11-11 Name: D. Gaudreau
Location: Essex Junction, VT

Satisfaction Rating:
Review:
"GB142-not happy"
I am sitting here waiting for a service technician for the 4th or 5th time in 2 years after installing a Buderus GB-142. This is a high efficiency boiler that is way too finicky. I am sure I have spent any fuel savings on service calls for this boiler. And as some other reviewer mentioned we were surprised to find out after installation that we have to have yearly maintenance on this boiler whereas most gas fired boilers run maintenance free for years. We had an oil fired boiler for 20 years that didn't cause us nearly the problems. I would not recommend this boiler.

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