BUDERUS GB142 Boiler
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Consumer Reviews of the BUDERUS GB142
Date created: 2013-12-10
Name: J. Cook
Location: Marlette, MI
In October of 2011 I had the pleasure of buying the best furnace on the planet, or so I thought. This Buderus furnace has turned into the furnace from hell.My installer is a local guy in a rural area of Michigan. He is a good guy and has returned to our home over 15 times to get it right. He has been in the heating business successfully for a number of years and at this time has provided me with three Eden Pures until he can get it right. He has even volunteered to replace the furnace with a different type at his cost but we want a boiler. We love a boiler and the radiant heat it provides. Most of the negative reviews are met with skepticism from technicians who Buderus has trained. Meanwhile Buderus refuses to help the technicians that are stuggling and at the same time arrogantly refuses to recommend a technician.Every negative review is correct. I'm sure it is my technician that is the problem in that he is not in with Buderus and their cavalier methods. It might be a great furnace and I think it is ironic that my technician recommended it yet he is basically being shunned by Buderus. Go ahead and and buy this furnace from hell without the heat especially if you know a technician who is more like a rocket scientist.
Date created: 2013-11-14
Name: K Robins
Location: Guelph, Ontario
Well, I'm going on the 6th day with no heat and no hot water. It is true that I am having extreme difficulty finding a technician to even touch this unit. We are renting a beautiful condo off of the landlord who is unfortunately out of the country, and he is very unsatisfied with this unit as well. He just replaced 80% of this unit last March and it's already acting up. Hate it!!!!!!! We're Canadian! We need heat!
Date created: 2013-05-28
Location: Strateicly located between Cleveland and Akron Ohio
"Buderus Boiler Reliability"
We have been using Buderus boilers for our high-end line for many years now. As an experienced contractor, we have been pleased as much if not more than with other manufacturers. We have had issues related to outside influences such as voltage problems and neglecting service with one and only one exception, and that was a bad connection on the main power board plug. Most of the problems that I have read here seem to be related to installation and/or customer relations with particular contractors. That is the case with most equipment these days that is installed without the use of properly trained personnel and/or homeowners that have a wish to do it themselves. Please, with ANY piece of equipment, make sure you find and hire an experienced company or individual. Ask for their state license INCLUDING boiler or hydronic license as you receive your quotes. One more thought, how many of these problems were related to the "lowest price"?
Date created: 2013-04-25
Name: Mary Keane
Location: Chatham, NJ
"Buderas is terrible"
It costs a fortune to maintain this boiler and outweighs any monthly fuel cost savings by a large margin.
Date created: 2013-04-10
Name: Daniel K. McMaster
Location: Barton, vt
"Won't admit damage on shipping"
I ordered gb142-45 in New York; unfortunately they were out of stock when I placed my order but they ordered it from their other factory. Buderus in New Hampshire sent my order request directly to me. The heater technician saw a broken pipe inside, he and his co-technician said that the problem could only be happen on the factory assembly line. No damage to cabinet. They sent pictures and shipping postage on box. Still claimed it was shipped. Again, they sent a copy on how my order delivered from their factory to Depot and then to my home. Can I ask if their brains are in stock or these morons just donít get itÖ? Iím in touch with bbb and now with Attorney General. I will not go away. Just fix it or give a replacement. How can these people think that we are stupid? This is not a customer friendly business.
Date created: 2012-10-26
Name: Lighthouse, Plumbing, Heating and Air Conditioning Co.
Location: Hampton, New Hampshire
"Natural/Propane gas wall hung boiler"
I recently read all the reviews on this particular boiler. Every issue was installer related, and no customer should have paid any money for a warranty issue, if you did it was because installer screwed up and was hiding his incompetence. I have been installing Buderus products for 10 years and have only come across two manufacturer defect. The manifolds, which were redesigned and supplied at no charge, and the condensate tank that also was designed and supplied at no charge. The control issues are also installer set up error, the low fire boiler issue is either low psi or air in system, another installer issue. Any heat exchanger issues are due to installer not installing proper antifreeze for aluminum block boilers or they never tested your water quality to determine its mineral or acidity. All unqualified installer issues.
Date created: 2012-06-23
Name: Daniel K. McMaster
Location: Barton, VT
"Damaged on service line"
Bought from Pexsupply. Not in stock. Had Buderus ship from New Hampshire manifold connection cracked at large nut.. 3 heating experts. Had to be done on production line" Box no damage, nor fiberglass no damage.. 1st told to go to pexsupply, they shipped.. have original box with shipping from New Hampshire to me.. Pex not in stock, call buderus in New Hampshire and they shipped...Now I'm told it had to be done on installing.. never came out of unit..Showed pictures.. stuck with going through Attorney General office.. All I want, fix it.. Again , sorry it happen in your through shipping... Again sent pictures shipping, was from them... Again pictures tell the story and they still won't fix.. Now I am going thru hell.. Good product, bought, and now this is the way a company backs up the product!
Date created: 2012-04-29
Name: R. Storwick
Location: Anacortes, Washington
Years owned: 3
Installed a gb142 in my 8,000sf apartment building and the performance has been outstanding for the past three winters. There was a heat exchanger leak which was promptly exchanged under warranty. The only complaint I have is that the ignitor needed replacement after three years and cost almost $200 just for the part alone. Similar gas ignitors usually cost around $50. I agree with a previous reviewer that proper installation is the key and the trick is finding an experienced installer. There are a hundred and one ways to do it incorrectly.
Date created: 2012-03-25
Name: G B Scott
Location: Calgary Alberta
"Cheaper To Buy New Boiler Every 4 Years Than Maintain It"
I have two boilers in my house and one is a Buderus. It is 2 years old and I have Caon Plumbing do preventative maintenance on systems 2 times a year. Last year it cost $2500 as the Buderus boiler failed at -25c and I had to have Caon come out 2 months after spending $1400 to replace a defective pump and they needed to replace a 2 year old flame rod. What a junk. How do these guys stay in business?
Date created: 2012-03-04
Name: Chantell Despins
Location: Vimy, Alberta, Canada
Years owned: 5
"Buderus Boiler nothing but problems"
We built our home in 2006 this plumber highly recommended this system. Said is was the best on the market. We thought we should trust the expert what did we know about boiler systems. Well first year and every year since nothing but problems. December 2007 our system went down and it was -35 outside. We got the plumber out only to find out that a pump went on the system and we had to pay for it. Then we found out the plumber was sold the wrong kind of glycol so our system required a flush. Budaris and the plumber expected us to foot the bill. I fought with Budaris over the phone and the only think they would cover was the glycol and it was basically just to shut me up. The plumber went on to tell us he would never recommend Budaris and stopped installing them in home. Nice we were so pleased to hear what kinda crap was installed in our home. Since then the plumber has gone out of business. We have been approx 2 years without any expert to work on the system. We have had a code popping up on the system for over a year and budaris has no explanation. We have had to replace a fitting since, sometimes codes pop up for no reason and we have to reboot. If we knew then what we know now this system would have never made it into our home. Overall very unsatisfied Budaris has been very unreasonable to deal with and they are of no help when you ask for them to find someone in your area. When we researched online the closes dealers were 6-10 hours away. We live near Edmonton which is considered a major centre, no dealers until this past year. We filed a complaint our first go around on the Better Business Bureau with no resolution.
Date created: 2011-10-07
Name: K Hill
Location: Minneapolis MN
Years owned: 6
The GB142 boiler has been very reliable and cost me nothing but a little time each year for simple inspection and cleaning. The modulating heat has not only been very comfortable temperature wise, but has quieted my fin tube baseboard radiation due to it's steady output temperature. No more extremes in temperature causing expansion and contraction noises. I know I won't get 40 years out of it like my last cast iron boiler, but if I get 20 to 25 years, I'll be quite happy. Quick payback with the fuel savings.
Date created: 2011-08-15
Name: B Nesheim
Years owned: 3
Our heat exchanger is 3 years old and we have put in $3000.00 in repairs. The boiler unit rusted out ($2300) and now the control module keeps blowing fuses ($700). Then the parts were obsolete and the company would not provide the proper parts... junk junk junk!
Date created: 2011-06-15
Name: S M Walls
Location: Binghamton, NY
"Leaky Buderus Boiler"
Replaced 40 yr old boiler in late fall 2009 with a GB142-45 boiler and hot water heater. That winter it ran well and gas consumption was 40% less than with old boiler. In January 2011 boiler began to leak -- on a cold weekend -- a quick fix stopped most of the leak over the weekend, but it shut down completely a few days later. After $1400 in labor and parts to fix it, it stopped leaking and ran well for remainder of winter. The installation was a neat, professional job, and the contractor was very responsive with the repair. Buderus in NH has been unresponsive to several e-mails about reimbursing me for the failure of their equipment just 14 months after it was installed.
Date created: 2011-03-10
Location: Boston, MA
Two years ago we bought what we thought was a top of the line heating system a year ago. The model was gb142 our contractor had problems getting it going initially, and got little support from the company finially after two days of trial and error changing parts he was able to get us hot water. Six months later it went out again, and had to replace some of it's electronics, we were charged over $600 I called the Buderus and they were rude, and said they don't pay labor costs, non negotiable. So you can imagine we have been a little leary, this week we get it serviced and are told the block is rotting out and loosing a bunch of its metal into the drain on the bottom and it will continue to do so. I think we got a lemon and they are not willing to talk to consumers, I just keep getting the run around. Wishing now I had went with an American brand.
Date created: 2011-02-24
Name: J. Strange
Location: Canton, CT
"Gas boiler problems"
Had a gb142 installed 3 1/2 years ago by a large plumbing and heating company that is an authorized Buderus installer. They failed to put in a propane nozzle as a result our house began filling with methane from the improper burn and my wife and I were saved only by our smoke and methane detector. I had to call Buderus tech support directly and inform the installer that he had not installed the propane nozzle. The relay box they installed failed twice. In December and January when the unit was working for about a month it kept shutting down. It took 4 or 5 service calls to get the water pressure set properly. 3 years later my once very quiet boiler is whistling like crazy, I have now spent $600 for cleaning and service calls and neither the plumbing and heating company nor Buderus in New Hampshire can figure out why this annoying whistling is ocurring. They raised the propane pressure, they cleaned the boiler, they ran a cleaner through the heating loop and they put in a "conditioner" to no avail. This is a usually very quiet and efficient system that seems to be very tempermental. The Buderus company seems to be selling these units to any heating and plumbing guy that comes along and not making sure that he has the training and expertise. I have called numerous companies and they all want to sell me a Buderus but none of them admit to knowing how to clean and maintain one. I asked Buderus for referalls and none of those led me to anyone with any expertise.
Date created: 2010-11-25
Name: M. Thompson
Location: Poughkeepsie, NY
The contractor I hired to install the gb142 installed the entire thing wrong and the inspector passed it! Inspectors don't know this equipment. I found a plumber who was wearing a Buderus hat and asked him to look at my system. After paying him another five grand to fix the installation, the boiler works great and I am saving about 30% on my propane from last year when it was installed by the original plumber. Buderus has recently added a where to buy list of contractors, but the first guy is on there too. Get references.
Date created: 2010-06-30
Name: R. Weiss
Years owned: 5
I own a gb142. Don't waste your money. Buderus is nothing but a rip off.
Date created: 2010-03-07
Name: Ed The Piper
Years owned: 1
"Ed the Plumber"
Installed the gb142 in my own home. Takes a little used to installing a condensing boiler of this type. You need the proper instruments to set it up but very easy to do. I love the way this boiler performs.
Date created: 2009-07-27
Name: J. Knapp
Location: New Hampshire
"Installed enough GB142s to know they work"
I have been installing the gb142 boilers for about four years now, had a few bad fans that were defective, but the company did stand behind them and replaced them even though the warrantee was past. They did come and inspect installation and found nothing wrong with the jobs. They are very helpful when you contact the technical advice teams. It is absolutely important to take the classes that they offer in New Hampshire. These are european boilers and the installation instructions don't explain everything. My customers are amazed at the savings, some are saving over 40% on usage. I have used them in commercial applications and residential. It is going to take time for the new manufactures to beat these things. They are worth the extra cost, but make sure the company installing it is certified trained by Buderus.