Consumer Reviews of York central air conditioners

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Date created: 2011-10-28 Name: Jacek
Location: Nyc
Years owned: 1

Satisfaction Rating:
Review:
"Affinity series"
The unit York Affinity series is okay. 1. I had an issue with water leak in the unit. I called York technical support. They simply did want to talk to me as the user. Very rude and not professional. It may have been mechanical damage during shipping of the unit causing water leak from the coil compartment to the duct. I fixed it myself using some silicone. 2. The bottom of the unit under the cooling fan (exterior) started to rust after few months. 3. As a homeowner you can't find basic information about the unit. I was looking for a manual. Doesn't exist on their website. It works great besides that. I get the feeling York wants you to have the unit serviced, maintained and inspected by their dealer. They don't want to share any information with the end users. I'm paying for it I have the right for information. I don't think I'll buy another unit from them.

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Date created: 2009-07-06 Name: J. Smith

Satisfaction Rating:
Review:
"Devil's Advocate"
I am a Nate certified technician for many years now and I would like to share some information from the other side of the fence. I will not say that York is the best, but it's not the worst. It's a get what you paid for scenario. Here are a couple of tips for you to consider before writing a bad review. Besides the general quality of the unit, your equipment is only as good as your service company/install. 85% of all issues with new equipment is poor installation.. yes I said 85%! There are rules that need to be followed during the installation and more times than not they are overlooked. Refrigerant piping is usually the first thing that becomes victim of a lazy installer. Pipe length, diameter, and amount of bends or elbows is key to keeping your compressor cooled properly. The other major key is having service done every year for heat and cooling by a reputable company. I tell everyone to stand behind the service guy the whole time. He won't like it but you'll get the service you paid for. Things to look for on your work order when they are finished : superheat and subcooling temp readings, compressor amps, fan amps, temp split across indoor coil, return and supply air temps, and outdoor ambient temp. If you see this information then you know that your service was completed properly. It's sad to say but good service is a lost art. Find a good company and stay with them. If you feel comfortable with a specific tech then request him/her every call. I hope this helps. Think twice before throwing a company under the bus.

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