Consumer Reviews of York central air conditioners
Read more about York central air conditioners
Date created: 2012-10-12
Name: Mary Galbally
"Broke after 2 seasons - purchased 2009"
Had to fight to get York to pay for labor to fix. Admitted a problem with coil. Heater broke after 2.5 heating seasons. York refused to admit system is a lemon. Still fighting them to fix. Hope I don't freeze to death in the process. 10/12/12. York owned by Johnson Controls- Major league corp. no on cares that I paid $6100 for a lemon. Criminals. .
Date created: 2012-09-30
Name: s olson
Location: Hot Springs Village, AR
"ONLY UNIT AROUND FROZEN W/ICE"
Our second winter with our York air conditioner was a nightmare. The entire upper half of the outdoor unit was totally covered with thick ice and it was not running. We drove around the neighborhood and not one single unit had ice. We went outside with icepicks to get the ice off. The builder told us, "you want to save money? I have a York unit I will sell you cheap." Big mistake.
Date created: 2012-08-03
Name: N. R.
"Wrong size installed, humidity problems, mold"
My home is 825 sq. feet. I hired a hvac dealer/contractor to install an a/c package with heating function for the winter. He insisted York was the best and persuaded me to go with his preference. His crew installed a York dnq, 15 seer a/C. (They did not connect the gas line initially, alleging they thought I didn't want it immediately. They came back to install the gas pipe separately.) The noise I hear from one of the rooms and the bathroom is quite bothersome. But the worse part is that the size is too big for my home. He chose a 2 ton unit, which is apparently too big. It cools down the house very quickly and then turns off, therefore humidity remains and continues to build up.If he would have installed a 1.5 ton unit, the cooling would take longer, thus the removal of humidity would also worked better. The comfort level is very poor, as the high humidity makes the a/c rather useless, unless I run the unit at a lower temperature, but then it gets too cold, plus it shuts down when the set temperature is reached anyway, and the humidity problem starts again. High humidity promotes mold growth, which is causing me many symptoms.I Did not know all of this until I had this experience. He should have known. I paid close to $ 4,000.-- for this, and as I write these lines, I am using my humble little window air conditioner instead of the York a/c to remove the excessive moisture from the air. Not to mention "minor" additional problems with the a/c dealer/contractor: - the switch he wanted to install for the UV light was defective (awaiting replacement/installation) - a more sensitive thermostat he wanted to install for "better comfort" is awaiting delivery (the one he installed burned upon activation before his eyes) - documents pertaining to the UV light for warranty registration missing, not delivered yet - my heating lamp in the bathroom does not work since they installed the a/c (I am to hire an electrician for repair, a/c contractor will pay, he stated) I should not have hired this a/c dealer/contractor, and I should not have accepted the installation of a 2 ton York a/c.
Date created: 2012-08-02
Name: Jason Guy
Location: Raleigh, NC
"As a Contractor"
I am a licensed air conditioning and heating contractor in North Carolina. My company has been proudly offering york products for almost 50 years. We have over that same time sold pretty well every other brand available at some point for various reasons, but have always maintained york as a primary brand of choice. Over the years we have certainly experienced our share of problems with york, but have experienced similar issues with every other manufacturer as well. We stick with york because of the level of support we get from them as a dealer. I have read comments on here about end users getting no response from york, but I have occasionally given a customer a number to york customer service and they have gotten results. That is just my experience on that. As for my direct experience dealing with york, I will give an example of how they handle major issues. a few years ago york had a serious problem with leaking evaporator coils. We were replacing a lot, and I do mean a lot of coils. At first, we didn't know what the problem was, but the engineers at york found the common problem where, during the manufacturing process, the wall of the copper tubing was being pinched, resulting in a common thin spot in many, if not all of those coils. Once they determined the problem, they took action. Major action. The factory where this was happening was located in Mexico. That factory was shutdown, and all of its machinery and all of those jobs were moved back to Wichita, ks. Since then, we may find an occasional bad coil (which I can assure you can be found no matter whose name is on it), but it is rare. And if we do find one of the old ones? We get paid, by york to replace it. If you have been charged by your contractor to replace a "blue- finned" coil in a york unit, then you got ripped off by the contractor, not the manufacturer. We have very few issues with the york systems we install. Of course, we believe in having properly trained installers and service technicians to install and service them, so it stands to reason. I will continue to sell, service, and stand by york air conditioners, heat pumps, and gas furnaces.
Date created: 2012-08-01
Name: Patricia Fidler
"Model Not Listed"
We moved into a new home 3 1/2 years ago with a York ac. The coil blew out and they had to build a new one. All of this will take 3 weeks minimum for it to be repaired, Meanwhile it is August and temps have been hovering in the triple digits. They also said it would cost $260 to ship the replacement coil to us, plus the $1500 for the repair cost. The previous repairman said this unit is junk and we have just begun to fork out thousands of dollars. Needless to say, I am very unhappy with this product.
Date created: 2012-07-28
Location: Reno, NV
"Six Years of Hell (Very Hot When it's Broken)"
A nightmare. Every year one or two major breakdowns. This week, a first. We had an electrical problem on the 24v control circuits: kept blowing a fuse. So, the repair fellow sets it up to identify the source. The unit breaks down in 5 days with a completely unrelated problem. Now, that is fixed, and we are waiting for the intermittent electric problem to surface. This came with our new house, but I'll never buy York.
Date created: 2012-07-18
Name: Bob A
We have 12 new apartments with york furnaces and air, and we have had trouble with everyone ac units and furnaces. They are junk. All 2- 5 years old. Can't even get parts for them.
Date created: 2012-07-03
Name: J. Schwandt
Location: New Orleans
"York 3.5T 13SAC R410A"
Sorry I didn't read these reviews before I bought unit. But I trusted my installer to choose a reliable brand. Purchased my York unit in May 2009. Have nothing but trouble after 2 years, right when the extended labor warranty expired. Parts still under warranty but not coolant or labor. Part in attic leaked and ruined my ceiling. Outside part has been almost completely replaced. Had to add a "booster" to the compressor this week.
Date created: 2012-06-18
Location: Milwaukee, WI
The condenser sprang a leak twice. Each time we were given the run- around by the company (a unit of Johnson Controls), given the cold- shoulder, and finally simply dropped. Basically, this is a company that does not honor its warranty. Totally shameless.
Date created: 2012-05-29
Location: Toronto Ontario
Was told by Aireone that the York Stellar air conditioners were the best and would last a long time! After two years, I had problem after problem, mainly with leaks! I'm tired of fixing it and am replacing it with another brand. I e-mailed York twice and they never responded. Never again!
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.