Consumer Reviews of the York Affinity
Compare to Other York Air Conditioners:
#1 of 2 York Air Conditioners
Date created: 2014-02-19
Name: RM Beato
Location: Rochester, NY
"Great product, great warranty"
The York 18-seer condensing unit is as advertised in Upstate NY. The
unit is very quiet and saves you money on your utility bill. As an added
bonus, Liberties Plus and CCE Dealers are offering 10-year Peace of Mind
Labor plans for absolutely free in 2014. York stands behind their
products. You won't be disappointed with a new Affinity system installed
by a qualified contractor.
Date created: 2013-09-06
Name: J. Prestel
Location: Birmingham, AL
"2-Ton York, 18-SEER Affinity w/ 98% Gas Furnace"
I replaced the original first floor system in our house with the very
expensive Affinity 8T in May of 2011. In the last two months, I had to
replace the condenser cooling fan, board, and the evaporator coil.
Although, the warranty covered the materials, I had to pay a bit over
$800 for labor and consumables. I sent an email to York customer service
to complain about the poor quality of a flagship system and they didn't
even acknowledge it.
I love the fact that it is very quiet and maintains a stable temperature and humidity throughout the house. It is also very efficient but the initial cost and repairs easily offset the savings. Incidentally, I was told that the fan
and board would have cost me around $750 if not under warranty (variable speed).
Operational Performance: When it works, it's great.
Customer Service: Lousy. They don't respond or even acknowledge email and
tried to weasel out on a rebate when originally purchased.
Product Quality: My experience suggests to me that York has a problem with
cheap design and/or manufacturing quality problems.
Recommendation: I would not recommend York HVAC systems.
Date created: 2013-08-18
Location: Central Florida
"York Affinity 8T"
Stay away from York! We had their top–of–the–line Affinity 8T system
(inside and out) installed several years ago, and have had to have
service technicians out at least 2X per year for the past 4 years. We
haven't been able to get more than a 7 degree differential from intake
to exhaust, and it's been looked at by 4 different companies all highly
recommended. It's such a disappointment after spending soooo much
money. Save your frustration and buy something else.
Date created: 2013-08-08
Location: Orange, CA
"Very Happy With My Quiet 2 Stage Condenser and Heater"
Very happy with my quiet 2 stage condenser and heater. My electricity
bill has drastically come down.
Date created: 2013-07-24
Location: Murrieta, CA
"Love My York System"
I purchased a York Affinity system, Slimline air conditioner and 80%
furnace and it works great. My electric bill is lower, the A/C blows
colder air than the old one, and both the A/C unit outside and the
furnace inside are super quiet. I also got the ColorTouch thermostat and
can control my thermostat with my iPhone over the web. Love that too.
Very happy with my York system, would buy again.
Date created: 2013-07-09
Name: M. Rubino
Location: Nashua NH
"Avoid York - Coil Failure - They Will Not Stand Behind the Product"
Replaced a 23 year old York system with a new York CZH 97% efficient
model and had it fail after 2 cooling seasons. My contractor has
identified numerous pinhole leaks in the coil, a problem reported by
many on the web and by many that my contractor has installed. York
will supply a new coil, but I am already out $300 to diagnose and will
be close to $1000 in labor when all is resolved. York does not stand
behind you, their distributors or installers. This is after replacing
with a 23 year old York system that was flawless. As others have
warned, do not buy. Does anybody know of a class action lawsuit for
these failing coils? Our installer has stopped selling due to the high
rate of failure.
Date created: 2013-07-03
Name: Dick mcDowell
"Stay Away or You Will be Sorry"
We installed this unit and York propane furnace 5 years ago. This has
been nothing but trouble, have techs out twice a year. First, overcharged
then undercharged. Then blower motor went out. Then outdoor unit turned
to a block of ice at 40 degrees. I would stay away cheap parts. It's now
90 degrees and coil froze solid. It's just one thing after another. And
you all know how much a tech costs each time they come out.
Date created: 2011-10-28
Years owned: 1
The unit York Affinity series is okay.
1. I had an issue with water leak in the unit. I called York technical support. They simply did want to talk to me as the user. Very rude and not professional. It may have been mechanical damage during shipping of the unit causing water leak from the coil compartment to the duct. I fixed it myself using some silicone.
2. The bottom of the unit under the cooling fan (exterior) started to rust after few months.
3. As a homeowner you can't find basic information about the unit. I was looking for a manual. Doesn't exist on their website.
It works great besides that. I get the feeling York wants you to have the unit serviced, maintained and inspected by their dealer. They don't want to share any information with the end users. I'm paying for it I have the right for information.
I don't think I'll buy another unit from them.
Date created: 2011-07-28
Name: Mike M.
"Out of business because of York"
I installed a lot of their best unit the Affinity. Often selling them to
the home owner for 8 to 10k. As a result of warranty work on just about
every unit because of the leaking evaporator coils I had to close my
business. I never got paid a dime from York for this warranty work. Some
of them I had to change multiple times. Don't buy york!
Date created: 2011-07-20
Name: Charles Gibson
Location: Charlotte, NC
Years owned: 6
"Love our York"
We bought a high-end York system over 5 years ago and couldn't be
happier. We have an annual service contract with the installing
contractor. Energy savings have been very impressive versus our old
Carrier system, it's also very quiet. I would recommend York again.
Date created: 2011-05-03
Name: T. Ballard
Years owned: 2
"replace coils again"
Service call after service call , replacing coils again , next I will let my attorney deal with York ,
Date created: 2010-06-10
Name: B. Graham
I have only been distributing York equipment for a few short months, but
I must say I would put it up against any brand on the market and it
would win hands down. I have heard of all the coil problems when we
started selling them and was told that they had moved manufacturing of
those to Mexico and that the faulty coils were from there. York now has
all coils made back in the usa and there have been no problems at all
with them. I have had over 30 systems placed in service since I started
selling them and have 30 very happy customers (I actually keep in touch
with them) and have gotten many leads from those sales. York is also by
far the quietest units on the market, especially the Affinity series.
You can stand right next to them and have to strain to here them, a far
cry from Carrier or Bryant. Lastly, in reply to a previous post, all
York units are manufactured in the usa. Alot of the problems on here
sound more of shotty installation than anything else, except for the
Mexican coils of course which are now completely out of circulation.
Date created: 2010-03-15
Name: Shun Shun Choi
Years owned: 1
"York YP9C Problems"
I bought a pair of York furnace and air conditioning on Aug-31-2009. It is yp9c model. Since I owned them, the first 3 months I found there
is no heat in the morning once a week, I called a contractor to repair
it. He adjusted the water drainage pipe, but the same problem came back a few weeks later. Then, I was told by a tech that the condensate pan is wrong sized by the manufacturer. Then, the tech found out that one part is broken. He replaced the broken part, but I found the furnace is making sharp noise every time the furnace is on. Now, I have been told again that the motor of the furnace is broken and need to be replaced. I am happy with my gas bill, but the reliability and follow-up service of this furnace is not satisfactory. I do not know how many problems I'll be having ahead yet. You have to diagnose and report the problems by yourself. Otherwise, even though the tech found the problem, he will not fix for you immediately unless you placed another service call. I will advise the new buyer to consider a good contractor when you buy a new furnace not just the furnace itself.