Consumer Reviews of TRANE central air conditioners

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Date created: 2011-06-21 Name: Stephanie
Location: Seattle, WA

Satisfaction Rating:
Review:
"Trane will break the Bank"
If I could give it -5 stars I would. Has had major problems twice in six years. We live in Seattle so this unit is NOT over worked. First major repair the contractor covered because the unit was a little over one year old and they talked me into Trane. Now to begin the sixth summer of use, we find that the coil leaked so needs to be replaced. This also caused the TXP valve to fail. Repairs for this require the system to be completely removed and re-installed, including the furnace. Nearly $2,000 in expenses and so far it's taken three weeks. We were told the parts would take 5 days to arrive and they took two weeks. I contacted Trane who suggested that the contractor must be to blame. Trane not only charges way too much for their substandard product, but they aren't very customer friendly either. I see many reviews here for satisfied people that have had their units 5 years. I hope after year six they are as happy. Six was when ours died. Save yourself money and frustration and buy a different brand.

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Date created: 2011-06-21 Name: S. Simmons
Location: Wilmington, NC

Satisfaction Rating:
Review:
"Need replacement part VAL 9555"
Our under warranty Trane unit needs the coil replaced which is in stock but the expansion valve is on backorder. Currently there is a 3-week wait. If you agree to pay an additional $50 (allegedly for freight) you are placed on a waiting list. If not, you will wait 6 weeks for this part. I live in the South and this, in my opinion, is very poor planning on Trane's part. Our other unit, which is not a Trane, is over 22 years old. Luckily, it is still reliable but when the day arrives it needs to be replaced, it will definitely not be a Trane! I spoke with Trane Consumer Services and am presently waiting for a supervisor to return my call. DO NOT PURCHASE A TRANE UNIT!!!

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Date created: 2011-06-20 Name: E. Calonius
Location: Charleston, SC
Years owned: 5

Satisfaction Rating:
Review:
"Dissatisfied with Trane"
We put in a variable speed Trane a/c about five years ago. Despite all our efforts, we cannot get it to work in sync with the thermostat: We set the thermostat to a certain temperature, but the unit doesn't cool to that temperature. We've tried putting in a new thermostat, etc. Also the company that installed the unit (ARS) screwed up several times in the installation. At one point they installed the blower in upside down. It forced air into the intake ducts and blew dust all over the house!

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Date created: 2011-06-17 Name: Stephanie Angelos
Location: Kenmore, WA

Satisfaction Rating:
Review:
"Avoid Trane - Unreliable Poor Quality"
Our "top of the line" system had to be repaired within the first year. Though Trane did not warranty the labor, the dealer fixed it for free. Now the system is six yrs old and we are putting another $1,500 repair into it. The cooling coil leaked. The coil itself is covered but not the labor. The leaking coil also caused the TXP valve to fail, which alone is a $1,200 repair. This has been a very unreliable system and we would not buy Trane if given the chance to do over. We will be building a new home and Trane will NOT be in it. They are over priced, especially for the poor quality. We live in Seattle, so it's not like this system gets over used. Our system gets used 3-4 months out of the year and seldom for an entire 24 hr day. Also, the part was suppose to take 5 days to arrive and that was two weeks ago. Save yourself some money and frustration and buy another brand. AVOID TRANE

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Date created: 2011-06-16 Name: David
Location: Cincinnati, OH
Years owned: 3

Satisfaction Rating:
Review:
"Coil problems"
Hillner Heating and Cooling installed a TRANE unit in 2008. The Following Spring April 2009 Hillner replaced a broken evaporator coil in the indoor unit. Hillner went out of business and we called Reupert Heating and Cooling.  Upon their first visit (4/22/11) they refilled Freon, costing $ 183.80 out of pocket. The second service call (5/6/11) they did a leak search and ended up using a leak sealant costing $ 423.57 out of pocket. The third visit on 5/13/11 Reupert determined, that the Evaporator Coil is causing the problem replacement costing $ 902.18. $1509.55 in total labor cost for replacing a second broken evaporator coil. I would think you'd like better consumer relations than what we have been given so far. I won't mention any names yet but my wife was told over the phone that it was a corrosion issue and was treated without respect. The person who replaced the coil ( the second time) told us there were no corrosion issues. Same coil different year. I have the paperwork to prove it. I guess I will have to contact an attorney In this matter. 3 year old system failing twice in the same period. If I don't see some form of compensation I will report to Howard **, John-**. I will also make a utube video of "trying to get a trane started year after year" sure nothing will stop a trane but you have to get it started first. A/C is working now after 3 visits from Reupert for a total of $1509.59 It is my opinion that TRANE should cover these costs for having substandard parts in their system.

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Date created: 2011-06-10 Name: S Stiller
Location: Metairie, LA.
Years owned: 6

Satisfaction Rating:
Review:
"Never Again"
6 years. 5 breakdowns. 2 major. This was supposed to be highest quality unit available. What a POS. My 25 year old Carrier had less breakdowns.

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Date created: 2011-06-10 Name: Lee Gallagher
Location: Denver
Years owned: 3

Satisfaction Rating:
Review:
"This Train Stops Every Summer"
I moved to Denver from Atlanta in 2008. Promptly in April of 2008 we purchased a Trane Air Conditioning system including humidification, Clean Effects Ionizer, Heat Pump, fancy thermostat and Installation for a price of 10,000. We already invested in the furnace. All aspects of the installation was handled by a Trane approved company. In this case AireServ. Here are the results: 1) Ran from April 2008 to June 2010. 2) Replaced (2) Compressors in June of 2010 and was without air cooling for three weeks. 3) June 2011 - All freon leaked out from the Trane / AireServ copper pipe. And you guessed it, Not covered.... another 1,000 to fix. Just because a company can afford the $$$ in marketing, note it may not be the best decision. My Amana in Atlanta never had this costs or maintenance. I can not recommend in this economy that a family consider spending the outlay of cash that we foolishly did thinking we were buying quality. SEO Optimization: Air Conditioning, Trane Reviews, Trane Air conditioning reviews, Trane Service, AireServ Service, AireServ,Trane, Home Depot, Air Serve

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Date created: 2011-06-08 Name: P .l
Years owned: 5

Satisfaction Rating:
Review:
"Very Bad"
I had this for 5 years and each summer I have to call to fix the air condition-it is one thing or the other. I will not recommend for anyone-epeciall Air comfort Heating and A/C Inc. MN

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Date created: 2011-06-08 Name: G Young
Location: Atlanta, GA
Years owned: 6

Satisfaction Rating:
Review:
"I know how to stop a Trane"
Just 12 months out of warranty, compressor goes out; have had the unit serviced/cleaned 2x year for the entire 6 years. I would expect that from a cheap piece of equipment, but surprised given the reputation for "quality". All I can say is I will never own another one.

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Date created: 2011-06-05 Name: J Desh
Location: Milton, Fl.

Satisfaction Rating:
Review:
"NEARLY CAUGHT FIRE"
Had this system for 3 years, 4 months, paid for regular yrly serv. Fri. at 107 degree temperature, it popped loudly, cut off then started arcing and sizzling and crackling, inside our A/C closet. My husband figured out the outside unit was sending power spikes into the inside. There was sparks flying inside. It finally blew our main house breaker. After turning off the A/C breaker, we can hear it hissing and I am sure the freon is filling our house. He thinks there was arcing throughout the coils and it burnt through. We called for service and found it will be a week before anyone will show up from ARS of Pensacola, (the installer). I worry it may have caught fire if we weren't home. Although it was making such frightening noises we were afraid to go near it to turn the breakers off. They also informed us we are out of warrantee and will have to pay. Meantime we are sweltering in 100+ temperatures. This was supposed to be top quality. We haven't noticed any change in our electric bills either.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.