Consumer Reviews of TRANE central air conditioners

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Date created: 2011-11-25 Location: Henderson, North Carlolina

Satisfaction Rating:
Review:
"3 Ton High Efficiency Heat Pump/HVAC"
I have owned this Air conditioner for eight years. I like the user freindly thermostat controls. The unit runs quietly and cools very well. I live in eastern North Carolina. In North Carolina we have very hot and humid weather in the late spring until early fall and this Trane has performed flawlessly. I am very satisfied with the unit and would recommend it to a friend. I can say there is nothing that I dislike about this hvac unit. I have never had to do any repairs or replace any parts. I keep the filters changed as manufacture suggests. I would definitly purchase this brand again because it has operated very well for the last eight years.

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Date created: 2011-11-17 Name: JC Baker
Location: Charlotte, NC
Years owned: 5

Satisfaction Rating:
Review:
"Expensive and Horrible"
We purchased two XL19i units upon completion of our home renovation a few years ago. They are broken more often than they are operational. We have had many sleepless nights with no a/c during warm months (which are most of them in North Carolina) and I would guess we have had over a dozen service calls in 2011 alone. My husband contacted the regional sales manager recently to complain more assertively about the issue at which point the sales manager replies "If you are going to speak to me in that tone why don't you come in here yourself and we can talk man to man!" Huh? Is that their way of doing business? My nice landscaper recently cut the freon line to the downstairs unit by mistake and was charged $1600.00 for the repair! Rip off!! I will never buy from Trane again and am now going to be spending my time spreading the word so that no one else pays this much for a couple of lemons and lobbying for a new unit from the company. I should have known when they showed me how to operate it and it was so complicated neither one of us could understand it!!! Stay away!!!!!

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Date created: 2011-10-18 Name: Linda Ruhl
Location: Bonita Springs, Fl
Years owned: 5

Satisfaction Rating:
Review:
"Never buy a Trane"
In the last year have had 5 calls on unit. Just had to replace the coil. Very expensive repair. I don't abuse the unit as it is in a small condo. I will never buy this Trane 2TTB3060A1 again. Nothing but a money pit.

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Date created: 2011-10-10 Name: K Dutch
Location: Woodbridge, VA
Years owned: 7

Satisfaction Rating:
Review:
"Very Satisfied"
The York air conditioner that the builder had used gave out during some of the hottest days of that summer. I contacted a local contractor, who sells Trane, and never did any research - I just wanted cool air, again. The only time I had a concern was when the XR12 was only two years old. One day, the unit attempted to start, but all I heard was a hum and it quit. It attempted to start three more times over several minutes, but wouldn't. I had to run errands and I thought about how this "two-year old" unit was already quitting on me. When I returned home, I was prepared to call the contractor and tell them what a piece of junk the XR12 was, but before I did, I walked over to the unit to see if there were any buttons I could push to make it do anything. The first thing I noticed, as I approached the unit, was the stench of something that had died. I don't want to make anyone queasy with further details, but this unit has the capacity to "puree" a black snake - one that hvac presumably wrapped itself around the motor housing to keep warm and had temporarily restricted the fan blades from turning. The XR12 responded appropriately for a stopped fan and didn't start, thus preventing extensive damage to the unit. Suffice to say, Trane earned my respect. I now plan to replace my old York furnace and simultaneously purchase a new, matched A/C unit with greater efficiency than the XR12. I will strongly consider the line of equipment by Trane in this next purchase.

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Date created: 2011-09-24 Name: Alan Sweet
Location: Chelsea, AL
Years owned: 3

Satisfaction Rating:
Review:
"Surprised at how bad"
We have a trane 4tec3f18a1000A 1 1/2. Over the last 3 years we have had freon leak and core replaced. It only services the basement; 1100 square feet. It runs all the time and seldom cools the basement down. It is expensive to run. I notice that the number is not in the list. Is this system a real lemon? I need to call the repair service again to find out why it runs all the time now.

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Date created: 2011-09-21 Name: ann speer
Location: Carrizo Springs
Years owned: 5

Satisfaction Rating:
Review:
"new home owner"
We bought two Trane a/c units from the local dealer when we built our home five years ago in July 2011. The first year, we had to replace the thermostats. The second year we had to have freon added to one unit. The next year we had to have a new fan motor installed in one of the units. We have had to have freon added a total of four times. We left is our old house a Carrier that never needed anything other than a cleaning after 10 years time.

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Date created: 2011-09-19 Name: S. Moragne
Location: Slidell, LA
Years owned: 8

Satisfaction Rating:
Review:
"Never a Train Again"
This unit Trane 2TTB0048A1 was only 8 years old. Was serviced 3 times. It was loud. I think a 4 ton unit compressor should have lasted longer, switching to a Heil. Hope it lasts longer.

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Date created: 2011-09-07 Name: Collin Z
Location: West Palm Beach, FL
Years owned: 3

Satisfaction Rating:
Review:
"Trane breaks down all the time"
This is what I wrote to Trane: Dear Mr. Michel, Just a few years ago we purchased a top of the line home a/c unit, the Trane XL19i including the air handler and Clean Air Effects. Over the last three and a half years we have had nothing but trouble with our new Trane xli-19. From a broken heater element in the winter, to numerous replacement of the air cleaner, from leaking refrigerant to a replaced condenser. This is the just summary, we’ve endured 3 years of malfunctioning equipment, right from the day we purchased it, all the way through now, with a leaking unit that does not cool that well. As of now, the unit is still not working well and is literally taped up with duct tape by the installer. It is too late for us, we purchased the complete new system, now over 3 years ago, and are stuck with expensive repairs each time it fails. But I want you to know how the systems you are selling are not as good as you advertise. “Nothing can stop a Trane”?, Well ours stops frequently. Also, the “licensed and official” dealers who install them do not know your equipment well, and on numerous occasions have demonstrated that they cannot properly diagnose or repair the Trane XLI-19i. I have printed out the manuals many times and shown the installers on how some of the parts should work. So, as said, all I can do is make you aware of this and post my experiences online as much as possible, so that others do not make the same mistakes we have made. In short, below are only some of the issues we have had: • From day 1, the clean air effect was not installed properly, never worked. Installation company was not aware, did not know how to wire it. • Emails to Trane went unanswered on multiple issues. • Unit was rewired 6 months later. Now properly wired, still not cleaning air. • Heat coil broke, called in for service requesting it to be replaced. Installer came, did not bring coil. Diagnosed: coil broken and had to come back with coil. Came back with wrong coil. Fixed after 10 days in the cold. • Unit malfunctioning: clean air effects error lights. Months of hassle with the installer, all they could do in the end is replace some parts and tape the unit shut with duct tape. Problem not fixed. • Condenser frozen, unit not cooling. Added refrigerant. • Leak detected in condenser, replaced whole condenser at my expense. • Unit still leaking on the outside and inside. During the first 3 years, the company that installed the unit, All Year Cooling and Heating, did a terrible job. They not only installed the unit wrong, they never repaired the unit fully. Their service is of the lowest level. Most recently our unit has been serviced and repaired by CMi a/c & Electrical in Lake Park fl, who has done a better job. Of course they billed us for the repairs and service, as they should, but for a high end unit that is fairly new, one would not have expected these kind of repairs. I have not included the many service bills or receipts in this letter. With the model and serial numbers and the information on the installation and the service company you can do some research on the many issues your products have. Per the many service people and per the various posts in the forums, your a/c units are breaking down more than other brands. With the exception of the initial “repairs”, we have faced several expensive bills for repairs, in both refrigerant and labor. So, in conclusion, the Trane a/c unit has been a very bad and expensive choice.

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Date created: 2011-08-25 Name: TIM
Location: FORT PIERCE, FL
Years owned: 1

Satisfaction Rating:
Review:
"Trane XR-15"
This unit makes a very loud rattling noise when the compressor cycles off. The noise is in the outside unit under the fan blades. The sea coast technician says 75 percent of units makes this noise. The noise is unacceptable to me.

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Date created: 2011-08-17 Name: John
Years owned: 15

Satisfaction Rating:
Review:
"Trane"
I have serviced and installed commercial and residential hvac equipment for 15 years. I also have Trane equipment in my own home that I have not had any problems with. First, let's be reasonable. There is not a manufacturer out there that does not have a problem once in a while. These machines are man-made. Second, many problems with equipment of all makes and models come from poor installations and mis-applications. Third, many problems arise from poor maintenance practices. Now, here's another point to make. Many people have complained about labor cost, however, Trane offers a 10 year parts and labor warranty but most homeowners do not wish to purchase this even though it's cost is minimal. If your equipment is under 5 years old, it may still be eligible for an extended warranty. As for calling the distributor, they are most likely not going to talk directly with the homeowner but will direct you to contact a contractor. The quality of Trane equipment has been and still is among the best in the industry. The bottom line is that if you have it sized properly, installed properly, and maintained properly you are going to have much better luck with any equipment your buy.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.