Consumer Reviews of TRANE central air conditioners

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Date created: 2011-09-21 Name: ann speer
Location: Carrizo Springs
Years owned: 5

Satisfaction Rating:
Review:
"new home owner"
We bought two Trane a/c units from the local dealer when we built our home five years ago in July 2011. The first year, we had to replace the thermostats. The second year we had to have freon added to one unit. The next year we had to have a new fan motor installed in one of the units. We have had to have freon added a total of four times. We left is our old house a Carrier that never needed anything other than a cleaning after 10 years time.

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Date created: 2011-09-19 Name: S. Moragne
Location: Slidell, LA
Years owned: 8

Satisfaction Rating:
Review:
"Never a Train Again"
This unit Trane 2TTB0048A1 was only 8 years old. Was serviced 3 times. It was loud. I think a 4 ton unit compressor should have lasted longer, switching to a Heil. Hope it lasts longer.

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Date created: 2011-09-07 Name: Collin Z
Location: West Palm Beach, FL
Years owned: 3

Satisfaction Rating:
Review:
"Trane breaks down all the time"
This is what I wrote to Trane: Dear Mr. Michel, Just a few years ago we purchased a top of the line home a/c unit, the Trane XL19i including the air handler and Clean Air Effects. Over the last three and a half years we have had nothing but trouble with our new Trane xli-19. From a broken heater element in the winter, to numerous replacement of the air cleaner, from leaking refrigerant to a replaced condenser. This is the just summary, we’ve endured 3 years of malfunctioning equipment, right from the day we purchased it, all the way through now, with a leaking unit that does not cool that well. As of now, the unit is still not working well and is literally taped up with duct tape by the installer. It is too late for us, we purchased the complete new system, now over 3 years ago, and are stuck with expensive repairs each time it fails. But I want you to know how the systems you are selling are not as good as you advertise. “Nothing can stop a Trane”?, Well ours stops frequently. Also, the “licensed and official” dealers who install them do not know your equipment well, and on numerous occasions have demonstrated that they cannot properly diagnose or repair the Trane XLI-19i. I have printed out the manuals many times and shown the installers on how some of the parts should work. So, as said, all I can do is make you aware of this and post my experiences online as much as possible, so that others do not make the same mistakes we have made. In short, below are only some of the issues we have had: • From day 1, the clean air effect was not installed properly, never worked. Installation company was not aware, did not know how to wire it. • Emails to Trane went unanswered on multiple issues. • Unit was rewired 6 months later. Now properly wired, still not cleaning air. • Heat coil broke, called in for service requesting it to be replaced. Installer came, did not bring coil. Diagnosed: coil broken and had to come back with coil. Came back with wrong coil. Fixed after 10 days in the cold. • Unit malfunctioning: clean air effects error lights. Months of hassle with the installer, all they could do in the end is replace some parts and tape the unit shut with duct tape. Problem not fixed. • Condenser frozen, unit not cooling. Added refrigerant. • Leak detected in condenser, replaced whole condenser at my expense. • Unit still leaking on the outside and inside. During the first 3 years, the company that installed the unit, All Year Cooling and Heating, did a terrible job. They not only installed the unit wrong, they never repaired the unit fully. Their service is of the lowest level. Most recently our unit has been serviced and repaired by CMi a/c & Electrical in Lake Park fl, who has done a better job. Of course they billed us for the repairs and service, as they should, but for a high end unit that is fairly new, one would not have expected these kind of repairs. I have not included the many service bills or receipts in this letter. With the model and serial numbers and the information on the installation and the service company you can do some research on the many issues your products have. Per the many service people and per the various posts in the forums, your a/c units are breaking down more than other brands. With the exception of the initial “repairs”, we have faced several expensive bills for repairs, in both refrigerant and labor. So, in conclusion, the Trane a/c unit has been a very bad and expensive choice.

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Date created: 2011-08-25 Name: TIM
Location: FORT PIERCE, FL
Years owned: 1

Satisfaction Rating:
Review:
"Trane XR-15"
This unit makes a very loud rattling noise when the compressor cycles off. The noise is in the outside unit under the fan blades. The sea coast technician says 75 percent of units makes this noise. The noise is unacceptable to me.

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Date created: 2011-08-17 Name: John
Years owned: 15

Satisfaction Rating:
Review:
"Trane"
I have serviced and installed commercial and residential hvac equipment for 15 years. I also have Trane equipment in my own home that I have not had any problems with. First, let's be reasonable. There is not a manufacturer out there that does not have a problem once in a while. These machines are man-made. Second, many problems with equipment of all makes and models come from poor installations and mis-applications. Third, many problems arise from poor maintenance practices. Now, here's another point to make. Many people have complained about labor cost, however, Trane offers a 10 year parts and labor warranty but most homeowners do not wish to purchase this even though it's cost is minimal. If your equipment is under 5 years old, it may still be eligible for an extended warranty. As for calling the distributor, they are most likely not going to talk directly with the homeowner but will direct you to contact a contractor. The quality of Trane equipment has been and still is among the best in the industry. The bottom line is that if you have it sized properly, installed properly, and maintained properly you are going to have much better luck with any equipment your buy.

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Date created: 2011-08-16 Name: Jerry C.
Location: N.Y.
Years owned: 3

Satisfaction Rating:
Review:
"Better by comparison"
My neighbor and I both built our homes at the same time. We installed a Trane System and they installed Carrier. We compared systems and costs, both systems ran around $17,000 for Furnace, Coil, Electronic air cleaner, a/c Unit and thermostat installed. Both high end systems. My Trane is a XC95m furnace, Clean Effects air cleaner, XL16i a/c and Comfortlink II thermostat. The Carrier System my neighbor got was an Infinity 96, Air Purifier, Infinity a/c and Edge® Programmable Thermostat. After three years I've had zero problems, the system has run perfectly. My neighbor has had the coils replaced on the a/c, his furnace stopped working in the middle of winter the first year with a bad gas valve and his a/c makes a high pitched noise that the installer says is normal. It’s become a bit of a sore point with him. I know that all manufactures have issues with some percentage of products and don’t believe Carrier is junk. But in my experience I got the better system.

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Date created: 2011-08-10 Name: Claud K.
Location: Texas
Years owned: 4

Satisfaction Rating:
Review:
"Can't stop this Trane XL20i"
Four years and never a problem. This A/C unit, XL20i, has been through allot in a short time. We've had several massive hail storms. One so bad that I had to get the roofing replaced. The A/C unit, while the case is dented, has never missed a beat. We've had temperatures over 100 for more than a month this year! No issues.

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Date created: 2011-08-02 Name: Matthew Wolfe
Location: Melbourne Beach, FL
Years owned: 2

Satisfaction Rating:
Review:
"New System"
We just had a complete system put in. Paid $8,800 for it, and our electric bill dropped from around 400-475 per month during the summer, to around 120 per month. In about 4 years, this unit will have paid for itself. We have the XL19I for almost a year now, and have not had a single problem with it. I love my Trane. Plus, the warranty is great! We live 10 seconds from the beach, and it will last alot longer than out last unit, which was a Carrier. That lasted a while 4 years. Money down the drain. POS.

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Date created: 2011-08-02 Name: Vasquez
Years owned: 6

Satisfaction Rating:
Review:
"Original Unit to House"
We purchased our house 6 years ago and we're very reluctant about purchasing in the first place because the a/c unit was so old. The current homeowners assured us that they had never had problems with their unit, and boy they were right! We've owned the home 6 years now and only have had minimal yearly maintenance repairs. We've estimated the unit is around 26 years old and it still runs like a champ through our deep South heat waves! Thanks Trane!

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Date created: 2011-07-29 Name: Doug J.
Years owned: 4

Satisfaction Rating:
Review:
"This trane runs"
Motto's being what they are, this Trane does keep runing. Despite being hit by numerous baseballs and footballs from my kids activities and a few major hail storms this a/c runs great. While I have a few dents due to the abuse my kids are taking out on the equipment it runs fine. Were dealing with heat indexes over 100 the last few weeks and the house stays nice and coool. The unit runs like its brand new. Well it runs like a Trane.

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