Consumer Reviews of TRANE central air conditioners

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Date created: 2011-07-19 Name: Dan Lazo
Location: San Antonio, TX
Years owned: 1

Satisfaction Rating:
Review:
"broken twice within 3 months"
Less than 3 months old and have had the unit go down twice. The unit has a leak in a line that was aluminum so the ac company had to replace that part, since it was Saturday morning, could not get fixed until Monday. 2 days in a hotel and the blame went from Trane Manufacturing blaming the distributor and distributor blaming Trane. We had to take the expense. a week later one of the 2 stages went out (high) another week to get fixed. Trane just trying to blame everyone but themselves while we eat the out of pocket costs of living in hotels.

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Date created: 2011-07-15 Name: R. Girard
Location: Concord, NC
Years owned: 6

Satisfaction Rating:
Review:
"How to stop a Trane, install it."
Due to manufacturing problems, two copper pipes where left touching each other. One pipe rubbed the other creating a hole and empting the system, $350. I called Trane and was told that due to the age the warrente had expired and the installer should have cought the problem so they could do nothing. On top of that the orifice that injects the freon into the unit was to small for the unit. I would never purchase a Trane again.

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Date created: 2011-07-11 Name: M. Genovese
Location: Aurora, CO
Years owned: 3

Satisfaction Rating:
Review:
"TRANE's WORSE SYSTEM EVER!"
Our Trane unit has been our worst nightmare ever. We have spent Thousands of dollars in repairs for our unit and it keeps breaking down on us!If there is a law suit, please count me in. They owe all of us $$ and explanations as well as a solution. Expansion Valve had to be replaced last yr. Our condenser coils had only been working at 30% capacity since we bought it !Now one year later same problem. Lukewarm air coming out only!I am not rich . I cannot afford to spend all this money on repairs and parts.

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Date created: 2011-07-09 Name: Mike C.
Location: orlando, fl

Satisfaction Rating:
Review:
"Nothing stops a Train. About anything stops a Trane"
Two words to describe the Trane brand: Total Crap 20 years ago Trane was the brand to beat, now its like dodge/crystler of the 80s... I've had my 'new' unit 2006 serviced 9 times and my inlaws have had their Trane fixed more than I have!

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Date created: 2011-07-02 Name: Mike Fritz
Location: Louisville, KY
Years owned: 2

Satisfaction Rating:
Review:
"I got run over by a Trane"
My less than 3 year old top of the line Trane air conditioner died. It froze solid. No freon. Unit was still under limited warranty. Trane refused to pay to replace freon lost because of a defect. I am out $257 and mad.

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Date created: 2011-06-27 Name: Greg W.
Location: Jacksonville

Satisfaction Rating:
Review:
"Trane TAM7A0C48H41SSA Air Handler"
Contractor brought in the newest TRAIN air handler and it leaks so much aircondition in my gargage the had to reseal inside with tape and took 2 guys to shut front cover. Thier answer is it that Train manufactured this piece of junk. Trane admits it does have problems, but no one wants to send a Trane inspector to my house. Now I have to deal with a contractor who does not want to replace this crappy unit. Stay away from Trane and head aches. I might add the new Heat Pump also started making noise while contractor was working on air handler and he come off ladder because of noise. Happened again the next morning and again trying to deal with contractor to get it replaced. Has made noise again, but being told to monitor it and let him know if it occurs again.

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Date created: 2011-06-22 Name: Person X
Years owned: 6

Satisfaction Rating:
Review:
"TRANE=CRAP"
Our unit is 6 yrs old (just past the warranty) and we have had numerous problems in the last few months. We have replaced the coil (1), the valves have been changed three times, and the unit has needed to be recharged multiple times, all out of pocket. Trane has not lived up to expectations, and their customer service sucks. Trane has blamed all of the problems on outside causes. We are considering hiring a consumer attorney. P.S. While this is all happening, it has been upwards of 90 degrees outside.

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Date created: 2011-06-21 Name: Stephanie
Location: Seattle, WA

Satisfaction Rating:
Review:
"Trane will break the Bank"
If I could give it -5 stars I would. Has had major problems twice in six years. We live in Seattle so this unit is NOT over worked. First major repair the contractor covered because the unit was a little over one year old and they talked me into Trane. Now to begin the sixth summer of use, we find that the coil leaked so needs to be replaced. This also caused the TXP valve to fail. Repairs for this require the system to be completely removed and re-installed, including the furnace. Nearly $2,000 in expenses and so far it's taken three weeks. We were told the parts would take 5 days to arrive and they took two weeks. I contacted Trane who suggested that the contractor must be to blame. Trane not only charges way too much for their substandard product, but they aren't very customer friendly either. I see many reviews here for satisfied people that have had their units 5 years. I hope after year six they are as happy. Six was when ours died. Save yourself money and frustration and buy a different brand.

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Date created: 2011-06-21 Name: S. Simmons
Location: Wilmington, NC

Satisfaction Rating:
Review:
"Need replacement part VAL 9555"
Our under warranty Trane unit needs the coil replaced which is in stock but the expansion valve is on backorder. Currently there is a 3-week wait. If you agree to pay an additional $50 (allegedly for freight) you are placed on a waiting list. If not, you will wait 6 weeks for this part. I live in the South and this, in my opinion, is very poor planning on Trane's part. Our other unit, which is not a Trane, is over 22 years old. Luckily, it is still reliable but when the day arrives it needs to be replaced, it will definitely not be a Trane! I spoke with Trane Consumer Services and am presently waiting for a supervisor to return my call. DO NOT PURCHASE A TRANE UNIT!!!

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Date created: 2011-06-20 Name: E. Calonius
Location: Charleston, SC
Years owned: 5

Satisfaction Rating:
Review:
"Dissatisfied with Trane"
We put in a variable speed Trane a/c about five years ago. Despite all our efforts, we cannot get it to work in sync with the thermostat: We set the thermostat to a certain temperature, but the unit doesn't cool to that temperature. We've tried putting in a new thermostat, etc. Also the company that installed the unit (ARS) screwed up several times in the installation. At one point they installed the blower in upside down. It forced air into the intake ducts and blew dust all over the house!

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